**TLDR:** Enjoy the brewery tour and the free beer, then make a mad dash to another establishment (most which serve Halve Maan beers) for better food and service. Alternatively, bring plenty of cash to avoid being trapped in a bizarre pseudo-hostage situation (and a potential scam by their waiter?) if their payment system, or the "National Bank of Belgium," decides to take a nap. Note: Inexplicably and funnily enough, despite the "National Bank of Belgium" being down, I was able to purchase a drink with a card at another bar less than five minutes later. Go figure!
Before this experience on 5/18, I never felt compelled to write a negative review or warn other unsuspecting souls. However, the sheer insanity of this situation warranted a review.
Let's start with the good: the brewery tour and guide were fantastic, and I wholeheartedly recommend them. The free beer after the tour was a delightful bonus, and De Halve Maan's beer is delicious.
Now, onto the most absurd experience I've ever had at any bar, restaurant, or business. After the tour, my boyfriend and I decided to have lunch at the brewery. We enjoyed our beers from the tour and ordered a charcuterie board, mixed salads, and a cheeseburger to share. While the food was edible, it wasn't very tasty and a bit overpriced. Our waiter vanished like a magician about 30 minutes into the meal, so we had to flag down another waiter to order two more beers. No big deal, right? Wrong.
Here's where the chaos began: After receiving the second round of drinks, we asked to pay the bill. They said the "system was down" and that we had to pay cash. We only had 40 euro, so we asked when the system would be back up or if we could pay the remainder electronically or come back later. The waiter (short man, dark facial hair) said we had to ask the "boss" and vaguely gestured towards the inside of the brewery. When I asked for more info on who the "boss" was, he walked away without saying a word.
I then went inside and asked an older man behind the bar if I could pay electronically. He brought up a QR code for his own bank, which didn't work. I asked if I could pay the 40 euro now and return later to pay the remaining 22 euro. He refused, insisting he had to keep my government ID to ensure I came back.
At this point, the staff's disorganization and confusion made me wary of handing over my ID in fear I may never get it back. After much back-and-forth, and with backup from other stuck patrons, he eventually returned my ID. He said I had to stay at the restaurant until my boyfriend came back with the precious 22 euro. Most businesses would either A. accept the 40 euro in good faith and say the person could come back later or B. simply take the 40 euro and let the customer leave due to their own technical difficulties. But unfortunately, logic did not seem to exist here.
After 20 minutes of waiting for my boyfriend to find an ATM, I asked the same waiter as earlier if I could pay the 40 euro and come back later. He printed out the bill and was evasive when I asked him to sign it to indicate I had paid him the 40 euro, but eventually complied (important for later).
Finally, over an hour into trying to pay, I left to walk around a nearby square. My boyfriend returned 15 minutes later with more cash, and we reentered the business. Inside, I again asked to speak to this elusive "boss" so they could explain the rationale behind holding customers indefinitely despite their own technical failures and the same waiter brought over his 20-something-year-old waiter, claiming he was the boss. When I asked him to confirm he was the manager, the kid said he was a colleague (???).
I handed over the 20 euro and asked if I could leave. The waiter acted confused, saying he didn't remember me giving him 40 euro (again, this was just 15 minutes earlier). He eventually "remembered" after I showed the signed ticket. They proceeded to say, "the bill is 62.60 euro, I need the other three." Another employee interjected that it was "fine," so after the entire charade, I was lucky enough to receive a 2.60 discount. read more