THE FOLLOWING REVIEW IS FOR DRIGGS, ID... NOT RIGBY!
This just literally happened.
My wife just got out of pretty serious shoulder surgery and was miserable and in lots of pain and I needed to stop by here on the way home to Victor to pick up her meds.
Below is an account of just how fucked up this pharmacy is.
Pull up to pharmacy drive-thru, say I am there to pick up a scrip for my wife.
Girl cant find scrip. Asks for date of birth and other info, finally finds it.
Says its "percoset", which confused me because the DR said we are to pick up Oxycodone.
*I dont even know what the fuck Percoset is...*
The girl adds that Oxycodone is "part of it", I shrug and say "whatever, I guess thats what it is then.".
I apologize and say I am sorry for the confusion, that the doctor never mentioned percoset so i got confused with the two different terminologies.
She then says order isnt filled, asks us if we mind waiting 10-15 mins, and if there are there any cars behind us - no to both counts.
There was a stool softener scrip also, the girl asks us if we had a stool softener at home
I ask why - she holds up a bottleof stool softener. I tell her, if its on the scrip - to fill it.
Not sure why she's asking me these questions. If its in a prescription - FILL IT!
Also not sure why order wasnt filled? Pretty sure doctor called it in hours ago.. whatever.
Comes back and asks for $40 something dollars.
I tell her its workmans comp, should be covered. She then gets confused and walks away.
She comes back and sticks a form in the drive thru box and says, "Here - fill this out".
The entire time my wife, who just got out of surgery - is sitting next to me in pain and suffering.
We fill out form, put all pertinent info in there, saying we didnt know we would have to do all of thisthat no one told us anything about all of this, for what we know - it should all be covered.
I put form back in drive thru box after wife fills it out, pharmacist walks over and says "these workmans comp cases are very complicated and it could take hours to get it approved."
I ask if we can just pay the fucking $40 and still submit the paperwork, and I would have workmans comp reimburse me. I just wanna get wife home.
He gets confused but then finally says yes.
The blonde who first helped me says, "this will take about 40 minutes, we are about to go to lunch, you'll have to come back."
UNFUCKINGBELIEVABLE!!!!!
I get really fucking irate and pissed, feel like I am being treated like a second rate customer.
ALL I WANT IS TO GET MY WIFE HOME BECAUSE SHE IS IN PAIN AND GET HER-HER MEDS!!!!
The pharmacist who talked to me earlier reluctantly says he will stick around and fill the prescription...
I give them my C/C and then she says, "theres 2 cars behind you - can you please pull back around to the end of the line
so we can take care of those people?"
Reluctantly I pull around (why wasnt the scrip already filled!!!) They also have my credit card now.
We finally get back to the front, wait a few minutes and then they FINALLY give us her meds.
They did say "sorry about all this, hope you get to feeling better."
Too late! The damage has already been done!
I say "Merry Christmas" and drive away.
Worst experience at a pharmacy EVER!!! Will not ever be going back to them, unless its a matter of life and death.
Who knew how many hoops you have to jump through just to get a fucking prescription filled!
Health care is such a fucking joke. They dont even care about you, they only care about those profits.
No wonder everyone hates Obamacare and call it a scam.
No such thing as actual customer service any more these days either. It's dead!
I am not writing this because I want a hand out or free stuff.
All I want is: a formal apology for my wife who was in pain at the time feeling like we were second rate citizens
because of workers comp. and being put through some stupid arbitrary process that was of no fault of ours.
AND
I want this to never happen to another customer ever again. This should not even happen to innocent people!
Now I see why this fucking place has 2 stars. I am surpised its not just 1 star. It should be NO stars! read more