I had been using Brothers for 30 years. John is gone now and Jim has taken over and ruined the family name. I'll be filing against Jim's License, and the felony he committed. These are my properties - Jim - what you did is disgraceful. How dare you use G-D's name in vain and torment the elderly! You could have billed me - you know what you did. You are a disgraceful. Your own brother won't defend you. I offered you months to come clean - and now - I'll be filing against you. It's a felony to manipulate the elderly. I am your customer - I hired you - you went behind my back and ripped off my mother without so much as speaking with me. I confronted you and you raised your voice and your hands at me. It wasn't until I called police and threatened a restraining order you disappeared with the money. History: I hired Jim having worked with his brother John for over 30 years. Jim was not only rude and unprofessional, when I sat down with him to ask him why he continued to defy my direct orders. I asked for an invoice. Nothing. He found my elderly mother and demanded her credit card number and insisted I approved - this was a lie - he charged her 6000 dollars. I confronted him calmly, face to face. Jim insisted he developed a special relationship with her and that she was much easier to deal with than me, who hired him. Jim quoted the bible screamed and yelled and then I was forced to threaten a restraining order. All this after he had already secured over 6000 and left me with no results and a few thousand dollars worth of repairs to make. The issue I finally discovered was exactly where I asked Jim to start looking, under the sink. Jim is a bad person. Jim used his brother John's good will and good name to take advantage of not only my kindness, but manipulated my elderly mother. Be warned. I've waited months for Jim to come around and apologize, mail a check. Nothing. Jim seems to have some self control issues. If you engage with him, tread with caution read more

Brothers Plumbing - Plumbing Near Me - Costa Mesa, California

This is a long over due review. We have been using Brothers plumbing and heat/AC for years. Jim has showed up in a pinch when we needed him. Jim and James came over to replace two faucets after the handles wore out from a remodel a few years ago. One sink was clogged and ours ended up being clogged too. Showed me a picture. Jim advised that we needed to flush our water heater, water color is tinged. Also to use one finger to open and close our new faucets, which was useful information. We have come to rely on Jim and James, to take care of our plumbing needs in an honest, timely manner at a reasonable price. I would recommend them. read more

Brothers Plumbing - Our son's new faucet installed as well as unclogging an almost 100% clogged drain. All runs like a dream now! - Plumbing Near Me - Costa Mesa, California

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Said what they would do.Did what they said. New on demand water heater replaced on time at price quoted.

I have called on brothers plumbing many times thru the years and every time they have done exceptional work.

John and Jim from Brothers Heating and Air provided excellent service and pricing with a great attitude, when I really needed it... I strongly recommend their service! Ron M. read more

Very knowledgeable, great workmanship, on time and fair pricing. Highly recommended !! read more

The plumber was here for 1 1/2 hours to repair two minor issues. He charged $627.50. Outrageous. I complained and he told me he would discredit if I refused to pay. I paid the bill and told Jim I will write a terrible review on their company. Beware of Brothers Plumping in Costa Mesa. I would strongly encourage you not to use this company. read more

I asked a neighbor for an experienced plumber whom other plumbers respect. She said, "Call Brothers." Boy, am I glad I did. Jim responded promptly. John arrived EARLY and asked permission to start. John diagnosed the problem and had the equipment necessary to repair the problem. He gave me an honest assessment of the situation and said I might need more extensive work but he tried the less expensive option first. I am grateful for John and Jim and Brothers Plumbing. Highly recommend. read more

Highly recommended and very reasonable. Jim and James are great. They replaced a hot water pipe and fixed a board underneath the water heater. Both did an excellent job. Highly recommended. read more

Extremely helpful with tenants for heater repair. Quick exact communications. Quick repair today. Plus - Excellent recommendations for furnace replacement. read more

John and Jim of Brothers Plumbing... need an attitude check. Some of the rudest guys I've ever had to encounter. They show up 2 hours away from your apt not to mention forced us to be available so they can get the "emergency" weekend fee. Customer service is clearly not their realm here. Maybe if they did decent work they wouldn't have to be back for a second time with the same problem a year apart from each other. Hopefully this Yelp review gets you to be nicer to your customers and people you have to encounter while working for this plumbing company. read more

They showed up earlier and completed my job. Very friendly and professional, I would call them again to come and fix my plumbing. I've used them for my heater a few years ago. read more

I would highly recommend Brothers Plumbing Heating and Air. They are honest, fast response and just a good quality company that has been in business for years. Jim did several jobs at my house and was always on time, friendly and very knowledgeable on everything. I am grateful I found them! Thanks Jim for your great service! read more

I hired Brothers Plumbing (Jim) on September 20, 2022. I bought a Navien water heater, based on Jim's recommendation, over Noritz, Rheem, or others. I paid Brothers $3,950.00 for the water heater and installation. Navien has a 5 year parts and 1 year labor warranty. In May, 5/09/2023 the display unit went bad,so Jim did come out and replaced it, with my help, he not really sure on how to do it. Then on October 3rd, 2023, the same display unit went bad again, so I contacted Jim, he told me to contact the manufacturer, Navien , that Navien hadn't paid him for the labor the last time, he said, "I don't work for free", they only pay me $50.00 for my labor. I spoke to Navien and asked why the replacement part would go bad so quickly, the representative said that it might be because of the pandemic, short handed. So Navien said they would ship me out a new part, free of charge, but that Brother's Plumbing would have to order it, which I told Jim, he said , give me the part number ( I had to find it, not him). That was on 10/03/2023. They shipped the part to Brother's Plumbing, I never heard from Jim of Brothers Plumbing, until I got a hold of Navien's field rep, he said the part was delivered to Brother's back in mid October 2023, but I received no call or text from them. I had to get a hold of Navien's field representative myself. So Jim then said I had a polarity problem with ground or voltage. I checked it out and also had a licensed electrician check it out, no problems. So Jim finally said, it's not his problem. Why would anyone hire them. By the way all this was still under warranty. read more

I'm needing a new air/heating unit--ready to get bids, hire and get going. One guy makes the appointment to look at the job. A different guy shows up (has the time mixed up). He looks around but says he will need to have the installer come to look at the job. The "installer" comes, and says he does jobs for Brothers. He sends me a bid that was outrageously high (as compared to the others I received.) This was a big waste of time! read more

Due to the fumigation of our building, the gas had to be turned off. When the gas company came to turn the gas back on, we discovered a problem with the pilot light on our hot water heater. The pilot light was making little explosions when you turned it on and the gas company red tagged us. I needed service. I called a couple of companies and either had a no answer or no availability until I reached Jim and Brothers Plumbing. He scheduled me for the next morning and arrived early along with his son James. He explained the situation and the need for a new water heater because the existing one was over 10 years old. Long story short, within 3 hours a new water heater was up and running. This father and son team set the standard for great customer service - fast, conscientious and extremely capable. I will use them again without any reservations. read more

Thanks a lot for the service today, they said Thursday 1pm and he was here at 1pm, couldn't ask for better service, price was right and they have Excellent knowledge on everything AC/ Heating and plumbing, and on another High note just great guy and best Customer service. We are happy and ready for the summer. Thanks so much for everything. read more

Everyone I spoke to at Brothers was incredibly friendly and helpful, especially John, who went above and beyond to help me. I spoke with him on the phone first and he immediately understood what was wrong from the limited information I was able to explain about my problem. He spent time talking with me about it and never made me feel rushed or like any question was too dumb. He even was able to stop by that same day while he was out running other errands, to confirm the situation. It turns out that the repair I needed was quite expensive, but not urgent. It would mean not having heat, but in SoCal, that's not a big deal for me. John didn't try to sell me on anything and from the very beginning and multiple times throughout, reminded me that I didn't HAVE to do this repair, and that the AC and other parts of the unit would still work perfectly fine without the need for the heating repair. I really appreciate his availability to answer my multiple phone calls and questions, his friendliness, and most importantly, his honesty. When I do decide to make the repair, I will definitely be calling John. read more

Brother's Plumbing has done work for us for many years. They are always on time and professional. They have done a variety of plumbing projects over the years. They will respond quickly in a plumbing emergency: My kitchen sink clogged as I was preparing dinner for 12 guests, Jim came immediately and corrected the problem. This is a local family owned business, honest and hard working professionals. I highly recommend them. read more

Called and explained our a/c situation. I had to explain the entire problem and his answer was, " That's not something I'm very interested in". I explained the problem because he asked and I thought I was calling a professional place. Don't waste your time here.. the phone call alone was disappointing .., imagine the work. read more

I was quoted $2,218 to replace a hot water tank. That should be criminal and it disgusts me that this company takes advantage of people like that. I got the job done by a plumber off Thumbtack for $709. read more

Did a good job, but shockingly expensive. $350 for ten minutes work.

I couldn't be happier with the service I received from Brothers. I had an old, leaking tub and shower faucet I originally wanted repaired to avoid the cost and mess of a replacement. Jim went above and beyond to find the discontinued parts but before they could ship, the faucet started to run continuously - there was no way I could wait. Thankfully, he was able to come out the next day to do a replacement. From beginning to end, I was impressed by the care and concern Jim took in keeping everything clean, from transporting his tools and equipment to clean-up. He did a great job working with the existing plumbing - the new handle and spout look fantastic! Brother's Plumbing exceeded my expectations; Jim was nothing less than professional and punctual, he communicated well and was very fair with pricing. read more

Incredibly unprofessional!! on 6/6/2016 i contacted them to complete a backflow water test for a rental property that i own. i emailed them the paperwork that needed to be filled out. Since they had done the exact same test 2 years prior, i though it would be easy. It should have been no problem right? NO way! I got a call back the next day assuring me that the test would be completed and the paperwork would be done and sent it to the water district. i was also informed that the price would to $75 ($10 higher than the previous year) - no problem, i agreed to it. Fast forward 8 days, my renter calls me to say the water district is about to cut off their water service because the test was not completed. I call up Brothers/email them, no response. I had to call the Water district to buy some more time, which i was able to get another 2 days. 2 days later Brothers calls me back saying they had not received the paperwork and hence they were delayed (mind you they didn't even call me to ask for it for a week). This was the first flag, i had indeed sent them the paperwork in my original email. On top of that, the person told me it was going to cost $90 because "you are an hour away from us". I told the person that i was originally quoted $75 within the promised time-frame, which had now passed... he said im sorry, can t help you. Knowing i was pressed against time, they were able to extort a really high charge for this service. On top of that i didn't even get a copy of the paperwork until i requested it. I must say, these guys were good once upon a time, now they are just unprofessional, liars who make false promises. Very disappointing read more

They are very nice and do make sure to come out fast however, they are very expensive. I needed a new pump for my toilet (the whole kit is $19.99) and I was charged $186.50. They do not quote you on the phone and I was blown away at the cost when he got here. They said it is $90 for the call, $60 for the hour of work (which was completed in ten minutes) and then $26.50 for the parts. I needed to get this fixed and just moved to the area, so I had no choice but to pay, plus, it would have been $150 for him to just leave. Not happy about the cost. Again, they are nice and fast, but costly. read more

Very rude person handling the operator duties. I called to get a quote on a repair for a house I am in escrow. The agent would only tell me it costs $89 to come out and look at the house. Would give no other info, thanks but there are plenty of other companies out there who care about potential clients that are going to spend 3K+ on repairs read more

This is a somewhat unusual review. I called them for a severe sprinkler leak in our yard. They came out promptly to help. They said it was most likely a irrigation pipe leak but that they do not do such service (they didn't charge us to come out). I think they probably knew that before they came out but were still nice enough to come to help diagnose the issue. How rare to see such selfless service! We will be calling them for any house plumbing issues/water heater/air conditioner in the future! read more

I've been using Brothers Plumbing since 4 years ago when I clogged my garbage disposal with beet peels...yes...that's right, I caused the problem. Since my first introduction to these nice gents, they were helpful explaining the issues, speedy, professional and definitely reasonable in price. The reason for my review of late, is that I purchased an older home, and the home needed a water heater, air conditioning repair work and various plumbing- Brothers (both Jim and John helped us) always returned the call promptly, set the expectation on when they can come do the work, talked about pricing before coming out and were friendly and professional. I would highly recommend them over and over for their outstanding work ethic and professionalism. read more

The service was fast, friendly, and professional. Jim called first thing and arrived right on time. He also explained what needed to be done and the cost beforehand. He showed the parts installed and I am happy to have working sinks again. There is also a 10% discount coupon available online. I highly recommend this great local company for any of your plumbing needs! read more

I was very pleased with a service call (from an owner) today: on time, professional, and helpful. Although John was here more than an hour he charged only the basic site visit fee--reasonable and generous. read more

We could not be happier with the exceptional service that we got from Brothers Plumbing. We had a slab leak and they were here within a half hour of our call, on a weekend. They were able to re-route our water so that they did not have to dig up floors. This has got to be the friendliest contractor ever, they earned themselves customers for life with us. Professional, friendly and very affordable, there is nothing more you can ask for. read more

I have had Brothers Plumbing out on 3 occasions now, and all have been GREAT! The first was for a Condo I closed in Newport Beach and the other a house in Huntington Beach and then I referred Jim to a family member. They have always shown up clean and been professional on every occasion! Pricing has been fair and work excellent ... I would recommend Brothers anytime! read more

Called up brothers plumbing last Friday for a back flow test and told them I need it done by next Friday or the water will be shut off. They told me to email them the back flow form, they would be out next business day, and charge 50 dollars per line. I called them on Monday to confirm they received the email and would be out that day. They told me he hasn't checked his email yet and would check tomorrow (Tuesday) and go from there. I called them up on Tuesday to confirm this and he said he hasn't checked his email yet (are you serious?), but will be out tomorrow (Wednesday). So yesterday rolls by, and I haven't seen him come yet. I called him up and no response. WOW. This back flow must not make him money to not care about my service. It only takes like less than 30 mins. I called another plumber, and guess what. He came next day and was way cheaper than what these fools charge and they did the job. Hmm, you charge more for crappy service. Must be the new trend now. Those 1 stars are all true read more

You should definitely patronize these guys. Our air went out during the big heat wave - I had NO idea who to call, and based on their yelp reviews, I called Brothers. Good choice!! John and Jim are responsive, courteous, honest, and just restore your faith in service providers who are coming into your home to perform repair work. They had our air back up and running that same day - quick, thorough, and without trying to sell us something we did not need. I am also calling them now for a plumbing job. So many companies like this just try to rip off and oversell the consumer, so it is really good to discover a local company who still understands what great service means! read more

The repair technician was John, He did a wonderful job,. Was fast and knew right away what the problem was on my Moms old unit, he said he would be her by 3 and was (surprised me that he was on time). I would highly recommend them to anyone, theses guys are good. read more

Do not use this guy He goes back for a part and charges another $149 to return with part He charged me $600.00 to repair a 300.00 faucet read more

If you ever need a plumber these are definitely the guys to call. They came to my house and diagnosed a slab leak. Jim & John were very professional, neat, courteous and had all the necessary tools to do the job. Jim also made sure that he protected my surrounding floors. I just can't say enough about the excellent work they provided. I will definitely use them again. Thank you Brothers Plumbing for a job well done! read more

I had a gas leak. They were unable to find it, charged $395, and recommended they re-pipe my house for $10,000-$12,000. I brought in the plumber my insurance company recommended. He found the leak and fixed it. read more

When I called the office the person who answered was very nice. When Jim showed up to work on installing my water heater he was very friendly. The price was very reasonable!! I highly recommend Brothers Plumbing and Heating!!! read more

On Saturday it was the hottest day of the year. We just had a newborn son and our Air conditioner broke. We were worried we would have to go to a hotel for the wknd. We called Brothers and the owner was going on a date night with his wife. He rushed over within 10 minutes and fixed our unit within 30 minutes. He installed a top-of-the-line power pack and potential relay and had us up and running 40 minutes after we called. Amazing service! read more