I don't even want to give this business a 1 star. I took my car for the first time to get serviced,…read moreunder family's recommendation. I needed a water pump and thermostat replacement. Even though, I knew what I needed, they still hooked up my car to get diagnosed. He told me what I already knew and asked, can I pick the car later? In which I asked, can I have an estimate on repairs? Should of been my first red flag. Went into the office, got an estimate on repairs and parts. Since my parts where coming in later in the week, asked if it was okay to keep the car on the lot..since it was overheating. They said it was fine. Came in the next day, to pay for the parts and the owner IMMEDIATELY brought up a white scratch on my car. Didn't know what he was taking about, so he walks over and shows me a HUGE DENT on my passengers side door and drivers side car. I IMMEDIATELY say, that was not on my car when I left it here yesterday. I flip out. The owner, no worries we'll handle it. The business next door has cameras, we ask them. I leave, 1 1/2 hrs go by...no calls, no update. I go to the business next door and explain the situation, they have no footage and tell me, the employee from next door already asked. But I never received a phone call or an update. At that point, the owner, of the shop, Jose, comes over pretty much comes over and says, if there's more problems, just call the police. Say less. I went to the police station, made my police report and called my insurance company. Police officer calls me and tells me, they're much saying, that was already on the car when I pulled up. They noticed the "scratch" at around 330-4:00pm when they moved the car. And the employee informed his boss about it. BOLD FACED LIES!
1. The same "gentlemen" that moved my car, was the same "gentleman" that diagnosed my car. In which we both walked over, to my DRIVERS SIDE door, where HE opened the door and turned on the car to hook up the computer to my car. If that scratch was there in the morning..which it was NOT. WHY WAS IT BROUGHT UP AT ALL, TO HIS BOSS, WHEN HE MOVED THE CAR. If it was there the first time he approached my car, then it wouldn't have to be brought up! And pictures wouldn't need to be TAKEN OF MY CAR!
2. When I was first told about it, and I told him, NO, that dent was not there when I left this car on the lot. He said, no worries, we'll handle it. We have cameras, we'll fix it. But when the police, showed up and questioned the situation, the story was completely FLIPPED, and they told the police, that dent was there when I showed up. LIES ALL LIES. AND I CANT BELIEVE THIS BUSINESS GETS ANY GOOD REVIEWS. I showed up on MY FAMILY'S RECOMMENDATION and am happy and proud to support local businesses. But I can't believe how an owner and employees can all LIE about something like this. As soon as I said, that dent was not on my car yesterday, I should of been first priority! This happened on your LOT! But he was so unconcerned and nonchalant about the situation! The business next door and manager was a lot more helpful!!! Do yourself a favor and don't bring your car to this shop!!!!!