The Executive Director at this community is one of the biggest downfalls of the entire place. She…read moreis uncommunicative, dismissive of both staff and residents, and completely fails to create a supportive or safe environment. Staff concerns are ignored, residents' voices go unheard, and morale has dropped drastically under her "leadership." It's clear she has no regard for the well-being of the team or the individuals who call this place home. An assisted living community should be led with compassion and accountability, but what we have instead is negligence and arrogance. This level of mismanagement is unacceptable and should be reviewed by the state before more harm is done.

From the owner: Regency Village at Redmond, located in Redmond, OR, offers Retirement and Assisted Living options…read morewith compassionate care in a professionally managed, carefully designed retirement community. Our focus on wellness and enabling residents to remain as independent as possible provides the perfect alternative for seniors who can no longer live on their own.

Staff and administrators are so kind and caring here. Both my parents are 94 years of age and…read morerequire a little more care than they did in 2020 when they moved in. The food here is fairly consistent with generous full and half portions.

My dad lives at brookside. there Have great people Given…read moreassistance were needed. The food is good.

Best staff, have been coming here for many years and everyone, from housekeepers to management, are…read morealways smiling and willing to help. The facility is beautiful with a lot of areas to visit with your loved ones. Highly recommend!

A friend's mother was placed in Cascades of Bend, and it quickly turned into a heartbreaking…read morenightmare. Despite her daughter's devoted care, the facility suddenly restricted all visitors, including family. Her mother was isolated in her room with no explanation or compassion. She stopped eating, withdrew from the world, and fell into a deep depression. Before this, she was engaged and alert--but once cut off from human connection, she declined rapidly and passed away far sooner than expected. This facility took away her dignity and her will to live. No one should have to endure that. Run--don't walk--away from this place.

I had An amazing experience here! I'm new to the state and don't know anyone. They got me back…read morequickly. Bobby was my nurse and was FANTASTIC!!!! Then Juliana was my doc! She is the best doctor I've seen in a long time. She listened to everything I had going on and she even listened to what works best for my body and then referred me to a pcp and a chiro! Me and my service pup Mister had the ultimate experience! I went at 2 or 3 in the afternoon. Idk if there's a difference in morning or night. But def ask for Julianna! She is the best and so is Bobby!!!! Thanks yall!

I visited the clinic. an overweight woman in my 60's, walking with a cane, while in extreme pain,…read morenot knowing if I was having a heart attack, panic attack or something else. I told the receptionist "I am in extreme pain and feel like I may pass out." The receptionist showed no concern or sense of urgency. She told me to have a seat. Once I was seen by a doctor and MA, they addressed my issue and made recommendations but I found their rather lukewarm response to my situation disappointing, under the circumstances. They did not ask probing questions or acknowledge my concerns about what was happening and why I was experiencing the pain. Today my adult son and I came in for him to be seen. We walked in, rhe waiting room was empty. The person at the desk did not greet us or acknowledge we needed to be seen. My son registered at the kiosk, still no interaction from the receptionist. I realize the purpose of electronically checking in, bit I find it unprofessional when a medical provider basically ignores you until they're asking for payment. I've never felt the need to leave a negative review for a medical provider before, and I've seen many! Best Med, do better!

Not sure why my review was deleted? My Dad received awesome care. There were challenges in his…read morecare along the way and Cam and his team handled those like a champ. Highly recommend!

My Mom came from a horrible place to this business for the last 10 months of her life. She was…read morehappy, very well cared for and our family had quality time with her, until her passing in 2020. I can't say enough good about the owner. Honest to a fault, a fellow biker and a darn good human being all around!