If I could give them a negative number, I would. Horrible customer service, won't return phone calls!! We just built a new home in Kingston and our builder used them to pretreat our foundation. When I called to get a copy of the pretreatment letter, it took 3 months!!! I also had to call 5 times to get information on the yearly renewal. Loretta, the person who answers the phone, is extremely rude and lied to me about our 4th phone call conversation. My 5th call I asked to speak to the owner, Vinnie, needless to say, I never got a call back. I shouldn't have to call them numerous times, they should be calling me to get my business!!! Obviously they don't want any new business so look elsewhere for your termite and pest control needs!! And for those of you who currently use them, beware!! read more