Followed my female care CNM (Certified Nurse Midwife) here after she got her ARNP (Advanced…read moreRegistered Nurse Practitioner), specializing in Endocrinology. She cares about the whole person, always asks how I'm REALLY doing. My youngest daughter recently aged out of Peds NW and was able to get in here. My middle son won't age out until the end of August but he proactively made a new patient appointment. It's 6-8 month wait to get your new patient appointment but they're THAT good. Just remember to activate your MyChart with them so you don't miss any because they have a "2-missed appointments and you're out" policy. I have sickle cell trait and had to reschedule because of the 109F temps a few weeks ago, and was able to cancel easily in MyChart over the weekend, and then called a few days later to reschedule. If you send a message in MyChart, it's answered in 24-48 hours usually. Front desk staff are professional and kind, also when you call on the phone if you have a glitch in a pharmacy refill. I'm usually in and out promptly, and I've never had a doctor here treat me like I was making up my symptoms. I recently got my 2nd pneumonia shot and my middle son was shocked that we were driving out of the parking lot less than 20 minutes after I parked.

I just got referred to physical therapy for hip pain and when they called to schedule me they said…read morethe earliest they could get me in was at the end of August. That is completely unacceptable. This was the same for the Tacoma and Gig Harbor offices as well. So I guess I'm just out of luck or have to deal with the pain until August...

UP Medical Clinic has been my primary care clinic for over 30 years. I appreciate the ability to…read morebe seen by the knowledgeable and attentive care team in a timely manner and receive a specific care plan which has included referrals to other specialty doctors or lab work for further evaluation. The staff is very friendly and professional and easy to work with. A special thank you to Jackie for her ongoing support when urgent situations required her prompt, efficient, and situation‑appropriate assistance to my health needs.

I see a lot of comments saying they don't answer the phone after they leave a message and that is…read morecompletely true. I like the providers but I am so over the front desk and financial side of this clinic. I had signed consent forms for a delivery of a product. The clinic was supposed to contact me about when it gets delivered but I heard nothing, I reaching out twice to check in on the delivery because they had not kept in contact at all, until a whole month later they finally let me know that it was not covered by my insurance. I same-day called my insurance and they let me know that the same product is covered 100% by them and should not need any preautharization. I tried calling the clinic three times same day but it only goes straight to voicemail. I am not sure what is going on here but this extremely frustrating.

Happy Birthday Tara, hope you have a great day! You are…read moreworking for a great Doctor so you should!! You always answer your phone and answer your text messages so promptly and always with a smile in your voice. Love your office and am so glad to be a member. Terry Hazelton - Tacoma

All the staff and Dr. Meyer have been wonderful to me. Dr. Meyer spent extra time with me when I…read morewas having a crisis and has been wonderful in helping me even when I'm not able to come in via video appointments. As someone going through the end perimenoapause and I didn't even know it, I'm happy to have found her. I only wish it had been sooner.

I am super happy with the care here. I see Kris Orlowski, ARNP for primary care (her name was…read moreformerly Chatman) and she is fantastic. My concerns are heard, she's a careful practitioner, and she has taken really good care of me resolving several health issues I had. The staff is super nice and I've never had an easier time getting appointments in this town. It's a very welcoming environment. Also, the care and concern shown for my health here has made me feel the most "seen" I have ever felt as a middle-aged woman seeking medical treatment. By far. I feel like I can't emphasize this enough. It is hard as a woman to get medical treatment providers to take certain health issues seriously and often they just tell you to "lose weight". That has NEVER happened here. And ARNP Orlowski's thoughtful and accurate treatment incidentally helped me lose weight by addressing my health in other ways, haha. But any extra weight wasn't the issue and it hardly ever is. To easily set an appointment, sometimes I do leave a message and I have always received a prompt call back to set the appointment. It's faster than sitting on hold with Multicare and they've never canceled on me - my last PCP (at a Multicare clinic) canceled three appointments in a row, which was why I went looking for a new care provider.

It would help if they returned calls. Think about it, when waiting for important test results, do…read moreyou really want to have to call repeatedly and leave a message only to have someone get back to you weeks later?

I have been a patient of Dr. Jackson for probably 20 years. The relationship began when he was…read moreparticipating in an after-hours clinic some local docs were running as an alternative to the ER. He scolded me a bit at that visit for not seeing my regular doc for the issue I had, and I would have but couldn't get in for weeks. I decided he was right, and that I needed a doc willing to be direct with me about issues, and "the rest is history". My experience is that when I need to get in quickly, I always can. The downside is that wait times can be extensive, and in truth they have gotten longer in the last couple years. I think this change is largely related to Dr. J's efforts to shift from an "illness orientation" to a focus on creating health. It's not a perfect patient experience yet, but he is competent, caring, and I know he wants the best for me and will take as much time to educate me as is required. Dr. J recently opened a new office to better support this desired focus on health, and I think his staff is still learning how best to resource him in this. Once the staff is more trained (allowing for a greater confidence and patient orientation) and they figure out how to better manage the patient flow, my rating of the office would go from 4 stars (well above average, in my book) to 5 stars (world-class experience, which is already how I would rate Dr. J personally). As to the focus on health, Dr. J has coached me though reducing my body weight by close to one-third, resulting in a great improvement in my health. He has the skills and passion to help his patients live a great quality of life; if that's what you're looking for in a doctor, you should check him out.

Our whole family has gone to Dr. Jackson since our prior doctor retired. That was 20 years ago…read more When I had problems with my 93 year old Dad at the VA, I took him to Dr. Jackson and he was wonderful for Dad. The kids have grown and moved away but one of them (who lives north of Everett) still comes down for her medical. Dr. Jackson is deeply caring physician. He has taken such good care of all of us and I would hate to have to find another doctor. Thank you Dr. Jackson

Dr. Torres is the best Doctor I've ever had. She is warm, very kind and truly cares about my…read morehealth. Unfortunately, she has moved on from the VA where I get my care. I will miss her!!

I saw Dr Torres today as a new patient. For the first time in a very long time I felt like a…read moreprovider took the time to listen to me and address my concerns as a patient. She is kind, professional and up to date with current medical information. I would highly recommend Dr Torres to friends and family.

I have had the pleasure of Dr Johnson treating myself and 4 of my children since 2002 nearly 20…read moreyears. He has a great personality and is very straightforward about his approach to your health and treatment plans. He is also the Sports Medicine Dr for Lakes High School where my son played QB I cannot say enough about how great the care and service he provides. Dr J is the best around University Place / Tacoma

Dr. Johnson was my primary care physician for about 15 years. He was a great Doc, and I will miss…read morehim very much. Sadly, he is not going to return to his practice at Franciscan Medical Clinic in University Place. WA as of 9/2025.