I received a coupon to visit the new store. I've been needing new suits, so I went in prepared to buy several of them. The salesperson was completely disinterested in selling them to me. When I asked if they had a blue pinstripe (to replace my favorite Brooks Bros suit, which I have completely worn out), she acted like I was crazy. She pointed out a different suit and I said that's not it, but I'll try it. She went away to find one in my size, came back with other suits, and said she didn't have it in my size. I thought she might have brought the other suits as potential alternatives in my size, but nope. She just walked away and hung them up and that was it. She was done with me. I was kind of stunned. Totally different from my experiences in the old store. So, I left, no suits in hand, and had to pay $3 for parking! Brooks Bros, you lost a customer today. read more