I love the smell as you enter, Anthropologie. It just creates this special welcoming atmosphere. I…read morewas shocked by the enormous size of this store. They have 3 floors packed with women's clothes, gifts and glassware, cosmetics, furniture, shoes and purses. Service was great. People who worked there offered me help and were very nice. They didn't have a huge petite section, but they did a good amount of sale clothing. Prices are on the higher side. I will say this, Anthropologie has a unique style and you won't see a lot of people wearing what you bought. You won't have to worry about getting your steps in if you shop in this store. : ) They have a lovely selection of unique clothing and accessories. I will definitely be back to shop here.

I placed this order on October 2nd and made multiple visits to the store to check on its status…read more Each time, I was told that my order had not yet arrived and that there was nothing the staff could do. What concerns me most is that, despite the unusually long delay, it seemingly never occurred to anyone to investigate whether something had gone wrong with my order. You may also review my online customer service chat history, which documents my repeated attempts to seek assistance. Unfortunately, every interaction ended with essentially the same response: there was nothing anyone could do. This raises a very reasonable question: What is the purpose of offering customer service if the representatives are unable to track an order, investigate an issue, or offer any meaningful resolution? On October 22nd, an online customer service representative finally informed me that my order had actually been delivered to the store on October 6th and signed for by an employee named Heidi. I immediately visited the Bethesda store and spoke with the store manager, who repeatedly told me that she could not locate my order and that there was nothing she could do. I then contacted customer service myself and asked the representative to speak directly with the store manager. Only after this conversation did the manager go to the storage area to search for my order. She eventually returned and informed me that she still could not locate it and that there might have been a mistake. At that point, I was offered the option of placing another order with a 25% discount and overnight shipping. While I appreciate the eventual attempt to resolve the issue, I cannot help but wonder why this solution was not offered much earlier, when I repeatedly expressed concern that something must have gone wrong with my original order. Why did it take nearly three weeks, multiple store visits, repeated conversations with customer service representatives, and my own insistence on further investigation before anyone was willing to acknowledge and address the problem? I would genuinely appreciate your clarification on whether this is the standard of customer service Anthropologie expects its stores and representatives to provide. Was my expectation unreasonable in believing that a customer should receive timely updates about an order they have already paid for? Was it unreasonable to expect someone to take ownership of the issue rather than repeatedly telling me that nothing could be done? At this point, my original online order had never even been canceled by any of the supporting agents, as I was required to pay for a replacement order to receive the item I had already purchased. This experience has significantly undermined my confidence in Anthropologie's buy-online, pick-up-in-store service. If store employees and managers are not equipped to investigate missing orders or resolve fulfillment issues, I sincerely question whether this service should be offered without adequate procedures and support in place. Customers should not have to make repeated trips to a store, spend hours contacting customer service, or personally coordinate communication between online representatives and store management simply to locate an order. More importantly, customers should not be made to feel that their concerns are an inconvenience or that resolving a problem is somehow beyond the responsibility of the very people employed to assist them. I understand that mistakes happen in retail, and I do not expect every transaction to be flawless. However, there is a significant difference between an unavoidable mistake and a repeated failure to take responsibility for resolving that mistake. I am not writing this complaint simply because my order was misplaced. I am writing because of the complete lack of accountability, initiative, and willingness to help throughout this experience.

Everything always goes well. The owners are amazing. The clothes are beautiful and unique.read more

Went to the shop at 10 am and the doors were still locked. It's now 10:15 am and the doors are…read morestill locked

This place was fantastic! We went in for a tuxedo fitting…read morefor our wedding and I must say it was easily the most plesant experience I've had thus far. 10/10 not only is staff super accommodating but flexible, willing to work with and even around certain things. It's not common to find a tailor who can work with people around the country and they were willing and able to accommodate our country-wide wedding party spread! Thank you for a fantastic experience!

Bethesda Custom Tailors knocked it out of the park! They provided all the suits for everyone in my…read morewedding, totaling 10 suits with 3 different combinations for people in 5 different states, including a suit for a woman. We were worried about fittings given that nobody could come into the shop itself, but besides a few small adjustments day-of, everything fit perfectly. Their suits are definitely of high quality, and the people working there are kind, responsive, and overall and top-knotch to work with. Zero regrets, would rent from them again.

I brought in several spring/summer pieces for consignment and several were accepted. I was pleased…read morewith the experience and look forward to my first check. Also, I was glad to hear they will donate clothes that don't sell over a 60 day period to worthy organizations.

Very sad experience and honestly one that felt like racial profiling…read more I made an appointment a month in advance to bring in a large amount of items for consignment (almost all of them were designer with tags attached). I arrived a few minutes early with my things and stepped away for about 6-8 minutes to use the restroom elsewhere since I was told I couldn't use theirs, which I understood. When I came back, the owner quickly told me she had already looked through everything and didn't want any of it. I was shocked because my things were clearly untouched and I had a suitcase with a number-code lock on it. I asked her twice if she had opened the suitcase, and she said yes, but I was aware that she never actually went through my things at all. I left upset and called the store afterward to confront her. She panicked, kept apologizing, and said she learned a big lesson from this. What is disappointing is that I was judged before I was even given a chance. I couldn't help but feel that my dark hair and brown skin played a role in how I was treated and that assumptions were made about what I may have brought in. No one should walk into a business and feel dismissed or stereotyped like that. I do not recommend consigning or shopping here.

They should be called 'Secrets; because they are Tenleytown's best kept secret…read more Seriously. Believe me, Yours Truly has been spoiled by London (UK)'s charity shops and has been bemoaning DC's dire and overpriced consignment landscape for years...until I found Sequels! They meet London standards, hands down. Richly stocked, upscale brands and fabrics, regular turnover, all sizes, priced to sell...and the two ladies running it are one of a kind. There are two minor observations I would add though, (i) they don't have a returns or exchange policy (although there pre-printed invoice suggest so!) unless you find an item is damaged, and (ii) their pricing reflects the consigner's negotiation power, not the value of the good. For example I find Ralph Lauren discounted generously while Anne Klein is only marginally discounted.

upscale clothes. no trash here. just good and classy. i also like consigning here. most my items…read moresell and if they dont im able to pick them up! been a customer for 14 years

I went here with a friend of mine because she needed scrubs for nursing school…read more They had a great selection of brands, with different cuts, range of prices, and a lot of comfortable material. I had no idea Gray's Anatomy made scrubs. Though it was more expensive than the rest. Every person that worked there was very well informed about their brands and different cuts. They were very helpful while we were in the fitting room. They would ask how everything is fitting, and if we needed another size they would grab it for us. They gave us tips and tricks on how to remove specific stains, which I thought was supper helpful. We also saw they had chef's attire as well as many different types of scrubs, comfortable shoes and and lab coats. We left the store feeling accomplished, and very informed. NOTE: they give 10% off to students.

Every time I call instead of saying hey she is just saying yea, and she doesn't have a customer…read moreservice at all and she doesn't even help at all I hope the manager will do something about it.

Beautiful and timely alterations done on an evening suit with lots of sequins. Highly recommend…read morethis place!

I had a formal gown that needed to be hemmed. I was able to easily drop it off, and get it back…read morequickly with good quality work.

Do you need new running shoes? Don't know what to get? Or maybe you do know what you want and you…read morejust want great service and great prices? Well, you've found your spot, right here at RnJ. I went in, not knowing what to get, but with a vague explanation of what I didn't like about my current shoes. The guy working there (wish I remembered his name...sorry, dude!) was so, so nice and helpful and patient. He explained the different types of shoes, watched me walk to determine how much or little I pronate, and recommended a couple different shoes to try. I tried on one pair, but they didn't have the other one in my size. So they had it sent over from their Rockville store and suggested I hold off buying anything until I could come back and try the other ones on, too. I was so impressed that they didn't push me to buy anything. And the other pair I wanted to try came in the next day, and they called me when they got there. I'm grateful that they suggested waiting because I ended up buying the pair I tried on the second day. I will definitely be going to RnJ for all my future running shoe needs. (FYI - they also have shoes for tennis and cross-training, as well as some clothing and other running- and tennis-related sporting goods.)

I go in every year for new running shoes and tennis shoes. The service is good and selection is…read moreeverything I need. Also got my tennis racquet restrung recently. Shop local! Great little store.