Everything was fine with this office until it became clear that money comes before patient care. My family of five has been coming here consistently: never late, never missing an appointment. Despite that, this is the only medical provider I've ever seen where if you don't confirm an appointment, they cancel it without even notifying you (though they'll call and text repeatedly asking you to confirm).
The first time this happened was December of last year. I explained that I already struggle with dental anxiety and take a sedative before visits, which makes last-minute cancellations especially difficult. Instead of understanding, Dr. F responded by saying many patients have state insurance and around the holidays "money is tight," so they cancel unconfirmed appointments to fill slots. Not only was this offensive, but it also felt like a baseless assumption about me and other patients. They promised to "flag" my account so it wouldn't happen again. Multiple family appointments with no issue after that.
Fast forward to today: I left work early, showed up for my 1:00 appointment (after waiting outside 20 minutes while the office was closed for lunch), only to be told once again, "Oh no, you didn't confirm, so your appointment was cancelled." No call. No text. No respect for my time. I immediately cancelled all future appointments for myself and my family.
I've never had a healthcare provider require confirmation to keep an appointment, especially when I already confirm at the time of booking and track everything in my calendars. Most offices simply charge a no-show fee if you miss--it's fair and professional. Here, however, patients who show up on time are punished because they didn't jump through an extra hoop.
I had even referred extended family to this office, but after this experience, I wouldn't recommend them to anyone. The lack of professionalism, disregard for patients, and tone-deaf policies are absolutely unacceptable. read more