Came here looking for a vehicle. I checked several 3rd party sites and all of them showed this vehicle at this dealership, I checked on the dealerships website and saw it was there. So I called and they confirmed the vehicle was there. I made sure to detail the year, make model and color and they said yes its there (that was on a Thursday). I called again on Saturday to schedule an appointment for Monday. They again confirmed the vehicle was there to test drive. Monday comes, I call one more time to confirm and they confirmed the vehicle is there. I make my way there within 20 minutes of the phone call and I dont see the vehicle on the lot. I look around and nothing (i also paid a mechanic to come inspect the vehicle that day as well). I go to their office and Im stopped by the owner who asked me if I needed help. I told him Im there for the vehicle I inquired about and he tells me (while he looks at his employee) no, we sold that vehicle several months ago. I explain that I was told several times it was there and Im upset that I was lied to. I show him the numbers I have been calling (which was 2 different numbers one number that was on both autolist and Car Gurus, the other from the dealer website) and he says that one of the numbers belongs to their advertisers who posted the vehicle but were not aware that the vehicle was sold. He then removes his own blaim and places it on his marketers. He then tells me he has another vehicle, same year model and make and proceeds to show me. This vehicle had significant body damage, no telling if there was structural damage. He brings me back to his office and proceeds to show me auction vehicles. He makes me a promise that he will buy the the vehicle he showed me on his computer and will charge me a small fee. He wouldnt detail the cost of the fee but proceeds to give me a print out of the vehicle and tells me he will buy it in 2 days. He gives me his number then has me put my contact information on a paper which also had the vehicle information. I tell him I will continue looking in the meantime, but he tells me there is no need to and that he guarantees he will have this vehicle for me. He then says "i want to help you because you came in, and I want to earn your business so you can send me more customers".Fair Enough.
2 days pass and I didnt get a call, 3 days pass and I call but no answer or get a call back. 5 days pass and he answered the call after 3 tries that day. He tells me the vehicle sold at a high amount so he didnt buy it but then reassures me he has another one thats coming in. Fine, I wait. He tells me its coming in on so and so day. I call on that day and he says the vehicle is on its way but coming late that night. I call the next day and the vehicle hasnt arrived. 5 days pass and the vehicle still hasnt arrived. All this time, he dodged my calls and never called me back. He didnt sound concerned about the delay in shipping and was nonchalant about everything. I suspected that he didnt care for my business and wasnt being honest about it. Its now been 17 days since I first came in and figured something isnt right. He never calls me back maybe 3 times in total, and my only way speaking to him was by my constant calls. Finally I call one last time and he says "oh, its here but its the wrong one, i thought it was the model you wanted but when it came on the lot, we realized it wasnt the right one". So, you mean to tell me, you are the owner and you dont check the vehicles you buy? Again nonchalantly in his tone without any consideration of my time, he says "it happens" Finally I said, I will start looking on my own but would appreciate his help and he agreed he would "look today, I will find it for you"
Almost 2 months have passed and never heard from this guy. Luckily I bought the vehicle elsewhere. But lemme tell you, He is not reliable. He seldom cares unless you are going to buy something that will run you 17k or more. He lied about the advertisers and even though the vehicle was listed on his actual website. He never had it removed. HE Claimed the advertisers dont know whats really on his lot, but it was his own staff members that told me its on the lost not the advertisers as e claimed. Its the old bait and switch. You come in for a vehicle on their site, only to find out its sold and they try to sell you something more expensive. Super disappointed in this because I really wanted to believe him. I can tell you I WILL NOT BE SENDING HIM ANY BUSINESS. read more