While sitting in their office along with my real estate agent (who isn't affiliated with Ford), and…read morespeaking with one of their agents, I signed a an application and gave them a deposit for an apartment they were listing (effectively taking it off the market). I was told by one of their agents, that there was absolutely nothing wrong with my application and that the apartment was mine. Approximately three days later I found out through my realtor that somehow Ford had leased the apartment to someone else after I had already put down money and took the place off the market. Confused, I spoke with a Ford agent, who told me that someone had put down a deposit at the exact time as me. I immediately knew this was a complete lie, as I was sitting in their office alone, when I submitted my check and application. When confronted with this fact, the agent simply shrugged, and then told me well they offered to move in 15 days earlier. I was never informed this was an option, so I immediately countered with, well I can do that as well. They replied with, "no, we already signed the lease." I then found out that the new tenant was their client, hence they got full commission. With me, since I used another realtor, they would have had to split the commission with my agent. This situation left a bad taste in my mouth, as I have never experienced such shady business for a company that pretends to be "high end." As a working professional who has been renting in the Boston area for nearly a decade, I was appalled.

We were three out-of-town grad students who didn't know anything about Boston and just needed a…read moreplace to live. So Ford Realty hooked us up with a last-minute place, alright -- it worked out ok-ish though we've had real problems with the maintenance on our place and we aren't staying a second year so.... I have a problem with the fact that our realtor didn't shoot straight with us and I think took advantage of our ignorance of local custom and laws. Told us the place was great, landlord attentive (spoiler alert: Was. Not.) And when we asked about parking, "Sure! There's parking a-plenty, all the on-street parking* one might want!" Except, Parking* in Brookline = only during the day; parking is illegal at night meaning if you don't have a driveway you have to rent space in a private lot for ~$200/mo. The decent thing to do would not have been to just flat gull us on that one fine point. We would have looked elsewhere if we knew how coo-coo bird-brain awful the parking situation in Brookline is. You're pretty much stuck with a realtor if you want to get anything nailed down for rentals in Boston, and these guys I guess seem to be in charge of the crummier places in Brookline. I'm sure there are probably worse out there. But be warned: They work for shady people, and they themselves aren't high in the running for most-decent-folks-of-the-year.

Maven was my landlord's agent when I rented my Cambridge apartment years ago, and apparently…read morenothing has changed. Just like others have noted in these reviews, they're rude and unhelpful. Some things never improve.

Trying to contact this phantom agency for weeks to rent an apartment in Cambridge. They don't even…read moredo the courtesy of answering in text, email, let alone call. No answer at their offices. Very frustrating. That said, they should remove the listings on Zillow!

My roommate and myself have just have an awful experience "working" with Carlina Nabatoff and the…read moreagency Keller Williams 955 Mass Ave #100 Cambridge Mass 02138 (617) 497-8900 She was unprofessional and a poorly represented not only herself but her agency. The agency has shown little to no regard for their "clients" and the experience some endure when they encounter an agent as incompetent as we have. Just documenting our complaint alone was exhausting and time consuming. Because it's so long we are unable to even post the entire complaint on Yelp because of its length. All I can say is if you work with this Keller Williams agency please use caution and take your time when selecting an agent. Don't just agree to do business with the first broker that walks out and has the time to sit down with you or possible show you their OWN listing that day. If you do decide to take on business please GET EVERYTHING IN WRITING! Don't agree to use the shaky at best "Dot Loop" applications, they don't process well and after all the difficulties we inquired using them we doubt the security of the system in the first place! Carlina cashed her brokers commission check for $2,450 equal to one months rent a week before my landlord had even seen a dime or signed our legal lease. She stated to me several times that no one cashes checks unit a LEGAL lease is signed. My bank charged me $140.00 overdraft fee for her early check cashing as well! That Friday when I went to pump gas and was unable too it was followed by a bank visit. When I text Carlina about the over drafting I was upset. Stated that she wasn't a very good broker and from this point forward I asked her not to contact me. I would be driving from Maine to Mass the following Monday morning after requesting a meeting with her boss Tom Heany. From there on he "took" on the finishing touches to my lease finally being signed. My experience with Keller William's has only gotten more surpassing and worse since he has gotten involved! I have reached out to their "owner" Jessica and she conveniently on her way to Hong Kong for several weeks and referred me back to Tom. Who when presented with my six page complaint read it in lighting fashion and proceeded to tell me that he still felt Keller Williams had no accountability for any of the wrong doing or misleading. Its all about their checks and that's it. Clients needs come in dead last. No one is held accountable or takes responsibility for there actions! They are not representing Keller Williams with integrity and leadership that the brand is normally known for. Christina LeBel Taryn Kaczmerek

I recently moved back to the Greater Boston area. I had a short window and a lot of options as to…read moremy new place and I somehow found Carlina through numerous real estate listing sites. I met Carlina at the first showing and knew I would stick with her through the entire rental process. She was very warm and receptive to all my wants and needs for my future home. She helped me pinpoint the right area based off of commuting, noise level, pricing, etc. Through the entire process she kept an open dialog and before I knew it, I was signing for my new place. I appreciated her familiarity with locations, open communication and her 'cradle to grave' service. I have recommended her on multiple times and look forward to working with her again.

Five stars at every interaction with Iana Ulianova. Super accommodating and I truly felt she knew…read morewhat I needed and made it happen. Moved into a great spot, perfect for me and I couldn't be happier!

Cabot has truly been a dream to work with. After my partner and I unexpectedly were unable to move…read moreinto an apartment with a different company, Justin and Arbin quickly helped us figure out an apartment within Cabot to move into. They were extremely timely in their responses and very understanding of our situation. Couldn't recommend a company to work with more!

Jennifer disappointed us. She was dishonest and greedy. Working with her caused us a huge amount of…read morestress and aggravation. Though she showed initiative in selling our condo, her primary motivation was to maximize her own profits, not her client's. We deserved better in an agent. I cannot, in good conscience, recommend her. We hired her to sell our condo in Charlestown. We wanted to renovate the kitchen and bathroom before we listed it. For this part, she did really help us. She helped us pick out tile, countertop, and paint colors. She went with us to a few stores and spent some time with us. This is where the good parts end. Once she listed our condo, all went downhill. First off, in our agreement, she wrote that she would share "up to 2.5%" of the commission with the buying agent. For the listing itself, she offered the buyers agent only 2.0% and hoped we wouldn't notice. She wrote "up to 2.5%" in the document so that legally she could list it for whatever she wanted and misleed us. This may have cost us a lot. Buyers agents do not want to show their clients 2% listings because it cuts into their margins. I only found this out after we accepted an offer and another agent told us that they don't like working with Jennifer because all of her properties get listed as 2%. When we confronted her, she would deflect or not respond at all. She would not tell us why she listed our condo at 2% without telling us. Worse even, she did not disclose to us that she was serving as a dual agent, representing the buyer as well as us, the seller. Again, she found a legal loophole saying that since she told the buyer that she was our agent, she didn't have to tell us that they were unrepresented and therefore she would get all 5% of the commission. She showed our condo prior to our first open house and presented an offer to us with a very tight deadline of 3 pm the same day, giving us only 2 hours to decide. If we accepted, we would cancel the open house. She told us it's a good offer and if we don't accept, it is possible we may not get an offer on the first two weeks which would stigmatize the property and leave us selling at a steep discount. What she conveniently left out was that she also represented the buyers. She specifically did not tell us that they were unrepresented, despite the fact that she was talking to them for 3 days. Usually the first question an agent asks a potential buyer is "who is your agent." She claimed she didn't know they were unrepresented until 3 days later when she met them in person. It was only after we accepted the offer, when I asked her who their buying agent was. She wouldn't answer at first. I pressed her again. And she told us they didn't have one and she wrote up the offer. We are left wondering if she specifically pressured us because this deal was good for her, doubling her profits or whether she really acted in our best interest. She could have set a time when offers are due after the open house so that we had a chance to review all offers. She never gave us the option. Also, she promised in our initial agreement, that she would share a detailed marketing plan with us. We saw no evidence of marketing whatsoever. When we asked about it, her response was "you just need to let me do my job." After we accepted an offer on our condo, where she was dealing with us and our buyer, things went downhill. She dodged all our calls and pretended to be busy all day every day when she did respond and would hang up abruptly. If we were lucky to get her on the phone, she would talk at us and filibuster - telling us how she negotiated a great deal for us, that it's her right to serve both of us. At times, she became hostile and condescending. She'd ask us why it matters to us? It matters because it's a massive conflict of interest. There were other things that went downhill from there, but the bottom line is real estate transactions are expensive and stressful. The primary job of an agent is to represent their client's best interest NOT their own, and to reduce stress NOT aggravate it. Transparency is the number one ethical obligation. Jennifer was not transparent nor ethical. She told us, to our face, that she would not act as a dual agent. She wrote she'd provide "up to 2.5% split with the buyers agent." She ended up lying about both through legal loopholes. Even worse, when we brought these issues up, she turned hostile and would avoid talking to us. The entire transaction was extremely stressful and caused stress in our personal lives.

Jennifer not only helped me purchase my first home in 2012 ... she helped me sell the same property…read morefive years later. She was incredibly patient and supportive during my initial search...a first time home buyer can be very tentative. She worked with me to find just the right place and then helped bring the sale across the finish line acting as my realtor and lawyer. She worked diligently to help resolve an outstanding issue with the deed. I can truly say the sale would not have happened without her. Fast forward five years later, she helped me make an incredible profit which enabled my husband and I to move West and start our new lives together. Jennifer is professional, incredibly responsive, knowledgeable and a pure joy to work with. I would highly recommend and strongly encourage any home buyer or seller to work with Jennifer Schneider.

Bill Gehan of Campion & Company is amazing at what he does. If you are looking to purchase ( or…read morelist) your property I would highly recommend that you speak to Bill to get his opinion, and hear about his plans to find you a home that you love, or to sell your property smoothly and professionally. Initially I contacted Bill about a property that he had listed and I thought it was under agreement...but then saw another company advertising it as still available. Bill answered right away about the listing and was apologetic that it was no longer available. He was so kind and helpful when I contacted him that I decided to look at property with him. What a smart decision! Bill knows the neighborhoods of Boston, and can pick up on subtle things about a property that you may not be aware of when looking. Buying a home is important, and having an expert like Bill is essential. He also seems to know ( by name!) 50 percent of the people that he passes by on the street in Back Bay. I have some health issues that have complicated our housing search, and not once did Bill make me feel like a burden. In fact, he made sure to ask the right questions to ensure that I would wind up in a situation that I could stay long term. If you're looking for old fashioned (outstanding) service, integrity and a real estate professional that will be an advocate for you, I implore you to contact Bill. He is not only excellent at what he does, he also makes the process fun, and is a terrific communicator.

We engaged Tracy Campion for the purchase of a condominium in the Back Bay. Our initial negotiation…read morefor the property was conducted over the telephone with her. She did not share her cell phone number with us at any time. Once our offer to purchase was accepted, she made a cameo appearance at a brief revisit to the unit. That was the only time that we met with her. Thereafter, despite my specifically asking for her, she was never available as we moved through the process of inspection etc through to the closing. Any additional communication with her office was through one of her employees. Olivia was pleasant and helpful. Mary was frankly rude to my wife just prior to the closing. The situation became so ridiculous, with less than optimal response from our broker, that I communicated with the selling broker as the transaction moved to conclusion. He was always readily available and took it upon himself to assist as needed. The purchase was completed recently and we have not had any communication from Campion and Company at the time of or following the closing.

Together with Joanne McDonnell's expertise we converted a 3 family to condo's and sold two of them…read more Joanne was an active participant in the design and coordination of the project. With her vast knowledge of Somerville's policy and procedures our project went mostly smooth. As one has numerous options in choosing realtors- Joanne was our "ace"- The condominiums were done to the highest of standards- perfect attention to detail and sold quickly- Joanne was an awesome communicator-follow up was perfect and has a wonderful art of negotiation.

Joanne helped us find and buy a house in the Medford / Somerville area in August 2020. As first…read moretime home buyers, my wife and I were very glad to have had Joanne as our agent! She was extremely attentive to our needs and ensured that we were thoroughly happy with the place before making an offer on it, often reminding us of aspects of the property that did not suit our needs. Expect nothing but candor from her when it comes to the location, value, or the property itself. We also appreciated her attention to various deadlines throughout the process. She was very proactive, preparing us for each stage of the process ahead of time. She is detail-oriented, knowledgeable about the local housing market, honest, and an absolute pleasure to work with - we whole heartedly recommend her!

When our offer on a reach home in our school district was unexpectedly accepted, we had to move…read morevery quickly to stage, show, and sell our condo to make it work. Julie Gibson made it all happen like it was no big deal! Through all of the emotional and logistical ups-and-downs, she was always a text message away to make sure we were on track. Julie connected us with very professional staging and photography people, and had the place full of prospective buyers faster than I thought was possible. She was very helpful evaluating offers and ultimately scored a price that worked for getting the home we wanted.

We worked with Julie Gibson this year to buy a house in Arlington and we were very glad we did. She…read moreknows Arlington on a house-by-house basis and she misses nothing. She talked us down at one point - we freaked out and wanted to raise our bid and she told us to settle down, she thought we had the right bid already. She was right, and now we have a lovely home that we paid the right price for. At our very first meeting, the first thing she did was sit down on the ground with our toddler. She has kids herself, and that was important to us; she understands our priorities. When you're dealing with a real estate market as intense and high-stakes as Arlington's, you need someone who's extremely competent, driven and detail-oriented. We thought it was really important to find a top shelf agent. Julie was exactly on top of every single detail throughout this complicated process; we always felt that we were in good hands and in control of our situation. We highly recommend her.