This is a bit long but it does describe our experience at this office yesterday. I also sent this letter directly to the office.
We had visited your office before and it was identified by you and communicated by us that she has extreme anxieties about visiting dentists. You assured us you could handle it and based on your stellar record and recommendations, we believed you and decided to pay out of pocket for your services. What is difficult to digest, is that during our 70 minutes there (we had a 90 minute appointment), you provided no alternatives to us to help get the procedure done. We get it that it was only a spoonful of meds and it is a bit extreme for a child to take that long to finish it, but you were well aware of her anxieties and it shouldn't have taken you 70 minutes to decide you didn't have time to complete her procedure. In the end, regardless of her fear, my daughter DID finish the medication, yet YOU told her that her time was up and sent her home. We weren't going to hold her down and force feed her. What kind of effect would that have in the long run? Years of constantly having to be medicated to get her teeth cleaned? Developing no confidence whatsoever in dental professionals? What really breaks my heart and infuriates me is that my daughter left your office saying that she was disappointed in herself and she hates herself because after everything, she believes it is her fault that she was sent home. Our daughter did what she was supposed to do. Did you? Doctors are supposed to take their time with their patients. Big deal if it would have put you a few minutes behind, fillings don't take that long. I hope that if other families have a situation that requires a little more flexibility on your part, you won't push them out the door like you did our daughter.
Further - You uttered some words during our visit that the valium wouldn't be effective, although I'm not sure why. I'd like you to know that moments after leaving your office, our daughter became extremely disoriented...she was high as a kite. She was sent home, with no medical observation. I'm sure, being a dental professional, you are aware that when patients are given drugs, they remain in the office to have their procedures completed, under medical care and by the time everything is completed, the effects are usually beginning to wear off. Not Emily, she left the office (rather, she was shuffled out because you had no time left for her) and within minutes was seeing triple and falling over. Thank you for creating that memory, Doc.
I am glad you have raving reviews from other patients, I can only make an assumption that these families have children without the anxieties my daughter has. Maybe you should stick to treating them and adults because what you did to my daughter was 100% irresponsible on your part.
I just cannot believe, you doped up a 38lb 6 year old and sent her home because you are not willing to be flexible for your patients and spend a few extra minutes with them. read more