Years ago I had a negative experience here at Danbury HD. In retrospect, I believe the onus was on…read morethe salesperson (who is no longer there). I went in browse last week and ended up speaking with Tom White about a new Fat Boy that caught my eye. Fast forward 1 week and I bought the bike . This experience was stellar . I believe I was introduced to every department within the dealership, and all were accommodating, knowledgeable and friendly . The owner , Al couldn't have been nicer . Great experience deserving of 5 stars.

I traded a 2009 P Road King back in 2018 for a 2016 Ultra Limited. The experience was in my opinion…read moreawesome. I drove out of there with my dream bike. I really can't say enough of the great experience and the awesome people that work there. I have had my bike serviced there since I got it. Never did I have any negative issues. AL the owner was very friendly and the Service manager is very down to earth and helpful. People complain about the prices, but that is par for the course as they say. The whole country is expensive these days. Thank you AL for your dealership and great people you have working for you.

I have not met Mr. Hamlin, but I contacted him recently when I had some technical questions about a…read morenew Moto Guzzi that he had in his dealership. Specifically if the rear-facing radar system could be added as an accessory. Other dealers told me that it was not possible. Mr. Hamlin told me that yes, it should be possible but he would confirm with Moto Guzzi and get back to me. Indeed, Mr. Hamlin called me a few days later and told me that he was correct and that indeed the radar system (blind spot warning and lane change assist) could be added to the model in which I had an interest. Not every dealer would go above and beyond like Mr. Hamlin.

- I picked up a 2017 Triumph and asked a friend [who rides Harley] if he could recommend any place…read moreto take my new-to-me Bonneville T100 for general service and a roadworthiness check. He told me to take my bike to Hamlin Cycle without hesitation, and his advice was spot-on. - They did the seasonal setup for me, and another service to install crash bars, and I just went back for new tires. There was a minor hiccup with one item that they thoroughly took care of without any static at all. Finding an honest shop is a big deal in 2024 and integrity cannot be understated. - The showroom and the shop are clean - that's one of the first things I look at. If a shop takes care of their stuff, then they'll treat mine well too. The labor rates are fair and the staff is friendly, professional, and knowledgeable. - Following on another review - they sell bikes, but this strikes me as a genuine bike shop more than a dealership. This isn't a discount garage, but do you want the cheapest guy in town working on your bike? (The correct answer to that is "no.") -Highly recommend Jim, John, and the rest of the team at Hamlin Cycle.

As a new rider, I brought in my GSXR-600 for a tune-up and had a great experience. Chris, the…read moremechanic, was excellent to work with he did a thorough job and took the time to walk me through everything he worked on. The pricing was fair, and it's clear they are genuinely passionate about motorcycles. Highly recommend.

Unexpectedly broke down, Dwain took my motorcycle right in.. great work, pleasant guy and she was…read morepurring like a kitten when I drove her out. Didnt hose me. Norwalk, you are very lucky!

Thank you Chris for making my service an enjoyable and professional experience…read more Having a local bike shop is a absolute gem. I brought my bike in late on Friday for tires and brakes and got the bike back early Saturday afternoon. They have very knowledgeable mechanics and you can be sure the work is done right. I highly recommend Valley Motorsports

Valley Motorsports serviced my SV650 for front and rear tires and handled it with great care. Great…read morecustomer service and competitive prices would recommend them to anyone who needs their bike worked on in the area! The staff is also very easy going. Your bike would thank you for bringing it there!

Dave was excellent getting the bike going. He's very nice guy n very responsive to our needs.read more

Dave is the best! He has been servicing my bikes for years and always does a great job…read more His honesty is refreshing and he never tries to sell you something you don't need. Went there today to have him check my tires since I was on the fence about having a new set installed on my 2013 Electra Glide. After Dave checked them out he suggested getting a few more thousand miles out of them before replacing them. If you need good honest service on your bike, this is the place to go!

They expertly mounted my new rear tire for my BMW motorcycle. Quoted, and estimated the amount of…read moretime like a champ. I'll be going there for my front tire in a couple weeks. Side note - they have a seriously cool collection of ATVs for sale. All of which I would like to buy...

From the owner: We are a Polaris dealer and we are a repair shop. We fix all brands of off road vehicles and…read moremotorcycles. We are also a motorcycle inspection station.

This review is particularly for Russ Werlebird in the parts dept. I called looking for…read moregaskets/waterproof grommets for a wiring harness. While there is no official BMW Part number and one can only buy the gaskets as part of the plug ($60) or an entire harness ($600+), Russ found some used ones on a discarded harness and sent them to me at no charge. Above and beyond. My local dealer had no answers when I asked then about used parts or any other alternatives. My alternative would have been using black rubber o rings, fit as best I could to prevent water ingress. Russ's service was at the top level of what I experience these days. He is an asset to the organization and to the wider BMW rider community.

*The Gift that Keeps Giving* ...and who said Customer Service was dead!? I did! ...but that was…read moreuntil I met Austin of Max BMW in New Milford, CT! I own an early '80's BMW Airhead (R100RS) and I have lots of friends (who despite, living with me in Southern, CA) recently suggested I call on MaxBMW for my specialized AirHead needs. They told me their service was great, pricing reasonable, and their online MicroFiche (bike parts, diagram/drawing reference) was great. They were right! But that's not all I found which impressed me. This is where Austin comes into the fold... As a former Retail Store Owner, and having been in the high-end retail game for 20+ years, I know impeccable service when I encounter it. Austin (Parts Department) 'is the man with the plan'. While I've not met Austin in person, and I've only known him for several weeks... I feel like I've known Austin for months. Years possibly!? We've had approximately 6-9 interactions (all phone-based) all of which were incredible, and each encounter more comfortable than the prior. Austin is the consummate professional: patient, knowledgeable, friendly, supportive, fun, passionate, and resourceful. Because of my repeat positive experiences purchasing small, incidental parts, I ended up spending much more time and $ than anticipated. Clicking around their well-organized site, I got a little click-happy! Heck, I went as far as to have Austin order an OEM Center Stand from BMW Germany for me. I'll be stoked to get this into my hands in a few weeks... Oh, and did I mention a Red Label Next Day Air package of parts (from CT to CA) that arrived within 24 hours of my phone call!? If my experiences purchasing parts have been like this, can you even imagine what fairy-tale experience awaits those purchasing a motorcycle!? :-D A believer in Top-Down Management, I would imagine that Austin has equally capable counterparts and a management Team to support him in his daily quest to conquer. SCORE: 11 out of 10! I couldn't recommend more strongly a place to do business! THANK YOU Austin & Team Max BMW of New Milford, CT. Customer for Life, -Scott "Adam"

Matt was super nice. Looked around the shop a bit to find a bike that I would fit my 5'4 self. Got…read moremy license the year prior. Found a sold Yamaha R3 '25 and fell in love. Told Matt I was serious on purchase and once he got in another stock of one I had my eye on he reached out promptly and we got it. Filled the tank and went over the bike with my dad and I. It's been a great ride and was a great experience here. A Stamford place we went had no care to get me the bike I wanted and def lost the sale soley on the service given. I appreciate Matt and DBMS for a great sale. Cheers.

great buying experience! a new 2024 MT09sp! Matt is personable and easy to work with--straight…read moreforward and no pressure. nice service folks , showroom is clean and lots of space. definitely recommend! Doug Almanzar