To begin with, I take these reviews very serious because I believe it can and does effect the…read morebusinesses. Yelping should be approached responsibly. There are also many people who Yelp that are miserable and take out their frustrations with life out on everyone, including businesses; Wilkens is a very admirable shop. Every motorcycle fan has to admire what Adam, the owner has done and, without the support of the manufacturers. He has built and company with his own vision that sells and services very nice motorcycles, all thoughtfully hand picked. His staff is very knowledgeable, especially Frank who appears to be the foundation of the company but again, all of the employees are helpful, thoughtful and professional. I have been totally satisfied with my experience there and I would not hesitate to buy another bike from them, I actually hope to..I also think it's worth mentioning that its awesome to help support the small companies that are battling the Goliaths in the industry. I am a fan of Wilkens

Bought a bike in April a 2021 gsxr 750. After looking closer into the bike a couple months down the…read moreline i noticed imperfections, as i looked deeper I noticed that the bike had been either in an accident or dropped. They assured me the bike was clean of either of those incidents upon purchase. It began obvious at that point that they were lying. That is terrible business. Disgraceful. Do not purchase from these thieves.

Dave is the best! He has been servicing my bikes for years and always does a great job…read more His honesty is refreshing and he never tries to sell you something you don't need. Went there today to have him check my tires since I was on the fence about having a new set installed on my 2013 Electra Glide. After Dave checked them out he suggested getting a few more thousand miles out of them before replacing them. If you need good honest service on your bike, this is the place to go!

Dave was excellent getting the bike going. He's very nice guy n very responsive to our needs.read more

This review is particularly for Russ Werlebird in the parts dept. I called looking for…read moregaskets/waterproof grommets for a wiring harness. While there is no official BMW Part number and one can only buy the gaskets as part of the plug ($60) or an entire harness ($600+), Russ found some used ones on a discarded harness and sent them to me at no charge. Above and beyond. My local dealer had no answers when I asked then about used parts or any other alternatives. My alternative would have been using black rubber o rings, fit as best I could to prevent water ingress. Russ's service was at the top level of what I experience these days. He is an asset to the organization and to the wider BMW rider community.

*The Gift that Keeps Giving* ...and who said Customer Service was dead!? I did! ...but that was…read moreuntil I met Austin of Max BMW in New Milford, CT! I own an early '80's BMW Airhead (R100RS) and I have lots of friends (who despite, living with me in Southern, CA) recently suggested I call on MaxBMW for my specialized AirHead needs. They told me their service was great, pricing reasonable, and their online MicroFiche (bike parts, diagram/drawing reference) was great. They were right! But that's not all I found which impressed me. This is where Austin comes into the fold... As a former Retail Store Owner, and having been in the high-end retail game for 20+ years, I know impeccable service when I encounter it. Austin (Parts Department) 'is the man with the plan'. While I've not met Austin in person, and I've only known him for several weeks... I feel like I've known Austin for months. Years possibly!? We've had approximately 6-9 interactions (all phone-based) all of which were incredible, and each encounter more comfortable than the prior. Austin is the consummate professional: patient, knowledgeable, friendly, supportive, fun, passionate, and resourceful. Because of my repeat positive experiences purchasing small, incidental parts, I ended up spending much more time and $ than anticipated. Clicking around their well-organized site, I got a little click-happy! Heck, I went as far as to have Austin order an OEM Center Stand from BMW Germany for me. I'll be stoked to get this into my hands in a few weeks... Oh, and did I mention a Red Label Next Day Air package of parts (from CT to CA) that arrived within 24 hours of my phone call!? If my experiences purchasing parts have been like this, can you even imagine what fairy-tale experience awaits those purchasing a motorcycle!? :-D A believer in Top-Down Management, I would imagine that Austin has equally capable counterparts and a management Team to support him in his daily quest to conquer. SCORE: 11 out of 10! I couldn't recommend more strongly a place to do business! THANK YOU Austin & Team Max BMW of New Milford, CT. Customer for Life, -Scott "Adam"

I recently had an amazing experience at Motoplex Fairfield! The experience was unlike any other I…read morehave ever had anywhere. I had an interest in a Moto Guzzi and called the dealership for some information about one particular model. I had the pleasure of speaking with the manager Scott, who answered all of my questions and invited me to come up to Connecticut to see the motorcycle and the dealership. So I made the 2 hour drive up from New Jersey and I am so glad that I did! I first noticed how the dealership was buzzing with activity. I then noticed a brand new enclosed van (looked like maybe a Sprinter) with a ramp on the back for transport of motorcycles and scooters. Next I noticed what a beautiful facility Motoplex Fairfield has. It is brand new and stunning! When I entered I was warmly welcomed by both Scott and the owner Ryan. They are both clearly very proud of Motoplex Fairfield. I had a lot of questions about the dealership and about the brand and Ryan took the time to give me his personal history and the history of the dealership. He patiently listened to my questions and answered all of them. Then Ryan gave me a grand tour of the fantastic facility, including the pristine service area (that was undergoing expansion-a really good sign) and an introduction to the service staff. The Motoplex Fairfield service facility is state-of-the-art. It is a cliche, but you could eat off the floor. The shop reminded me of the immaculate facilities in the restricted access "back room" at Luigi Chinetti Ferrari in Greenwich Connecticut (I had the opportunity for a personal tour on a Sunday when the dealership was closed, circa 1970) that housed the Ferrari NART endurance racing cars. Then Scott spent about two hours showing me all of the features of the Moto-Guzzi. He spent a lot of time going over the specifics of a purchase and then the myriad of reasons why to make a purchase from Motoplex Fairfield. Too many to list, but I left in a euphoric state. The advantages were truly unbelievable (even a Metro North train station a few blocks away and a custom upholstery shop for seat modifications in the same block, etc.). Scott and Ryan are not only very knowledgeable about their brands but also truly wonderful human beings. If you want to find out about the dealer for yourself, I highly recommend a visit to Motoplex Fairfield!

Three months ago, I left a fairly generous review on Googlemaps. Since then, I've become…read moreincreasingly disappointed. My wife brought her BMW 750GS in for what she thought would be a routine annual service and ended up with a $763 bill that included work that appeared unnecessary, including spark plug replacement. What really frustrates me is that less than three months and fewer than 1,000 miles later, the chain is heavily rusted. Chain inspection and maintenance were listed on the invoice, yet the condition of the chain makes me question whether that work was actually performed. Expensive service is one thing. Paying premium prices and then having doubts about the quality of the work is another. I won't be returning as Dwain rudely suggested at the time..

As a new rider, I brought in my GSXR-600 for a tune-up and had a great experience. Chris, the…read moremechanic, was excellent to work with he did a thorough job and took the time to walk me through everything he worked on. The pricing was fair, and it's clear they are genuinely passionate about motorcycles. Highly recommend.

Scooter John offers a fair price on repairs, unlike all the other scooter shops around: You don't…read morehave to worry that you're getting taken advantage of. Also, he sells new scooters that aren't pieces of junk. I highly recommend Scooters of New Canaan. I've been a customer for over a decade, with no complaints. You can trust John! Enjoy the ride! Keith W. Norwalk, CT

Scooter. John is friendly and competent one of the best I've encountered over my 60 years of…read moredriving at two wheeled vehicle.

Bruce is amazing he fixed what needed to be fixed and didn't overcharge me in fact he charge me…read moreless then what he said in the beginning because he didn't need to do one part of the invoice Great little secret in Danbury Thanks again Bruce for all you have done

Precision Fraud Transmissions. Took my truck to diagnose fluid around tranny housing and garage…read morefloor drips. Picked up my $1600 "tranny repair" only to see same drips on my floor later that same day. Took it to my regular shop who were too busy to look at it originally and they quickly fixed a leaky power steering hose directly above the tranny and fixed for $300. I dare say Mr. Bruce is a sheikster and sham by trade, criminal actually. Steer clear and drive the extra 20 minutes in the other direction to a shop you can trust.

They were perfect quality. They also identified and fixed issues with my car I didn't even know…read morewere present.

Outstanding customer service and a very knowledgeable and friendly staff. I got my car back ahead…read moreof schedule and finished beyond my expectations. The staff is professional , knowledgeable and very friendly. Truly a great experience from start to finish