My 96 year old Aunt came here to do a little rehab from some surgery she had. Having to go to 2…read moreprevious skilled Nursing homes for other things we were apprehensive at first. This place is amazing!! The staff was kind and caring, and attentive. The facility is so clean!! The Pt/OT team made such an improvement in such a short time. I woukd certainly recommend this place in a heart beat.

My name is Marilyn my husband was Michael King. He passed away at Regence 7/11/2024. He was there 2…read morewks. He was admitted there as a hospice patient. About 5 days after he was admitted, I was told by a staff member that the administration and certain staff do not like to have them as patients. This was very concerning to our family. We were paying a huge amount of money to provide him with the care and compassion he should have received. He had IPF and was on 24 hr oxygen. He had two very compassionate and kind nurses aides, a young male Indian or Pakastani and a gal around 50. He had an asian appearing female nurse in maybe her 50's or 60's who was on the afternoon shift. She was uncaring, rude at times belligerent. He had a catheter and was being awakened at 5:00 AM to empty it. I asked if it could be done a little later as he couldn't sleep. She told me "Well I guess we can just not do it at all ". Other times when I was there she administered a nose solution and brutally shoved it up his nose, he at some point didn't want her near him. She did not follow Hospice drug protocol in his medications. Did it how and when she wanted too. My husband several days before he died was bleeding profusely into his catheter bag. I asked for a Dr. to see him and was told it was not possible. At one time when I was there he was having extreme difficulty breathing, we pressed the call button, nobody responded, I went and checked it, it had a huge crimp in it caused by a nurse who had changed it awhile earlier and failed to notice it. I understand that those there for rehab receive excellent care, my husband who was dying did not, except for a few very kind, compassionate staff.

UPDATE: As of today,…read moremy faith has been renewed knowing that if you have a bad experience with Brookdale Monroe: they will listen and provide a solution. After submission of my concerns about the care my mom received: the Director of Operations for the PNW contacted us and helped reduce the charges. She also appeared interested in changing the dynamics and procedures currently implemented. I feel reassured that when leadership listens: positive changes will occur. Good luck with your parents: whomever this review may help along the way! Aloha. Sad. Beautiful grounds. Impressive Community Relations person, Lisa. Unfortunately, her job is to "sell beds". She sold us a two bedroom located at the far end of the upstairs facility for my mom: a person with severe dimentia. The isolation and inability to navigate the grounds by herself left her further confused and fearful. Because they did not have room in the memory care unit she was placed in an inadequate situation. She did not receive the one on one attention we thought she would get from the center staff. She also was left for three days with extensive swelling and edema in her legs: diagnosed with congestive heart failure she was placed at risk. Upon my arrival I called 911 and she was taken to the emmergency room

My mother has lived at the Monroe Brookdale for a little over two years. She began needing more…read moreassistance a month ago. Over the last week she fell four times and was sent to the ER. Now she is unable to live there due to her condition. I asked them to immediately stop the additional charges for escorting her to the dining room, showers, help dressing, etc.. No can do, the extra charges, that were added less than a month ago for personal care, will continue until five days after we vacate the apartment!

We found ourselves in a very urgent situation needing end of life care for my dad's girlfriend…read more Deborah answered my call on Thanksgiving and answered all of my questions! The day of scheduled move in became chaotic for me - medication pickups that were not available, etc. Deborah came to the rescue and had the chaos resolved - the weight that was lifted from me was immeasurable. I was able to focus my attention on my dad and his girlfriend, who passed that day before we were able to move her to Haven. I can not give enough positive feedback about Deborah's willingness to help us navigate a very difficult process and the extraordinary care and compassion she had for my family.

My dad is a resident at Haven in Allyn. It is the third…read morememory care facility he has been in due to difficult behaviors he has with his dementia. The staff has done an amazing job at working with him and his challenges and he is doing better now than anytime in the previous 2+ years. They have very friendly and capable employees that engage the residents with love and compassion. It is by far the best facility that my dad has been at and his behavioral problems have not been as severe as they were at the other memory care facilities due to diligence and hard work by the staff. Thank you Haven in Allyn. You're doing a great job!

Courtney R cared for my mom on the night shift. My mom had dementia and was recently diagnosed with…read morecancer. This caregiver left her sitting in the wheelchair all night from 10 pm until her shift ended 7AM stating she told her she was fine and to leave her alone. You don't just do that with someone with dementia! My stepdad was sleeping in the other room and would have gotten up to help. My mom was found non responsive, shaking violently with pain and her bottom was a mess when Courtney left. We called 911. She was never again able to get out of bed, eat, take fluids, or have meaningful conversation and she died 4 days later. Imagine my shock when just a couple days earlier we were laughing and playing Yahtzee! This neglect pushed her over the edge and though she would have passed anyway, we were robbed of the peace of mind knowing that our loved on didn't suffer. Because of CCI and in particular this caregiver my mom did suffer horribly. Beware of the caliber/training of the caregivers. Some were fine. I just don't want to see this happen to someone else's beloved family member. The owner Merri has made light of this situation in response to previous requests for changes in hiring/training practices. Look up our civil lawsuit superior court state of WA and beware.

They took great care of my dad while battling cancer. They kept the house tidy, performed light…read morecleaning, laundry, grocery shopping, cooking and more. They were so kind and friendly. I am definitely happy to have found them.

How could I possibly trust these people with the care of a loved one? If they can't even show up…read morefor the assessment for my disabled sister, TWICE, canceling about an hour beforehand and then never responding to voicemails. After the first cancelation, they knew we had a tight timeline for the second, as I would be leaving town for a month the morning after the rescheduled appointment. Then they casually canceled that second appointment as if it were just a minor appointment, and just assumed I was okay with it. No. I already had to completely alter my day to make either appointment. I am done. Never even considering this group again, no matter what their response is at this point. Am considering canceling the service we already have with the Woodinville office because of this.

We used Cascade In Home Care for several appointments. The scheduling team is professional and I…read moremet a couple of their team members who were lovely. We decided that Cascade wasn't the right team for us because the way the owner approached my parents about religion made us uncomfortable. I discussed it with the owners afterwards and we could not come to an agreement about etiquette in this situation. As a result, we made a decision to part ways and find another company to work with.

Need a good, very reasonably priced venue for anywhere from 35-125 people around the Monroe area?…read moreHere you go! After helping with an auction here, two years in a row, I am thrilled to say the East County Senior Center continues to be great to work with! Class Reunion Ice-Breaker? Family Reunion? Bunco Night? Auction? Club Party? Organizational Meeting? Memorial Celebration? Celebration of All Sorts? Here you go! Just a few of the things I love: Lots of parking Nice kitchen All one level Stage Central location Lots of nice tables and chairs Amazingly great to work with Super Clean! Wildly reasonable pricing AND, the money goes to a great cause! How cool is that? Thank you, East County Senior Center, for helping making our event a fantastic success!

From the owner: Monroe Community Senior Center is a place for Seniors to come for recreation, socialization, hot…read morelunch, classes, groups and more.