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    Bronx Imaging

    1.3 (3 reviews)
    Open Open 24 hours

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    New Jersey Imaging Network of Englewood - 401 Sylvan Ave. Englewood Cliffts, NJ 07632 800-930-6759

    New Jersey Imaging Network of Englewood

    (29 reviews)

    Everything about this imaging facility is fantastic. The wait time is never long and the results…read moreare always the best.

    I've been to the NJ Imaging Network Englewood Cliffs location more than 10 times in the past, and…read moremy previous experiences were fine. However, what happened today (Friday, April 24) was honestly shocking and very disappointing. I had two MRI appointments scheduled -- one today around 5 PM and another on Sunday (April 26) at around 11 AM. I arrived just 1-2 minutes late. When I walked in, a staff member named Cindy was chatting with coworkers about personal matters and completely ignored me. After signing in, I waited about 5-6 minutes with no acknowledgment, and had to approach her myself. I asked if it would be possible to combine both MRI appointments into today since they were the same type of exam. She responded in an impatient tone, barely making eye contact, and said it wasn't possible, giving vague reasons. The waiting area was almost empty at the time. A couple minutes later, she changed her stance and suggested that I move today's appointment to Sunday instead, saying it would make more sense so I wouldn't have to come twice. That sounded reasonable, so I agreed. However, when I tried to confirm that both exams could definitely be done on Sunday, she suddenly said she was "not sure" and would need to check. This was extremely frustrating. If it wasn't certain, that should have been clearly communicated from the beginning -- not after asking me to change my appointment. At that point, I decided to just proceed with today's appointment instead. Then she told me it was "too late" and that I was already 15-20 minutes late, so they couldn't accommodate me anymore -- even though the delay was largely due to her lack of responsiveness and conflicting guidance. Also, there were barely any patients in the office, so it didn't seem like a capacity issue at all. Does she really has right to cancel my appointment because of her conflicting guidance and miscommunication? Is there working practice and guideline for front desk staff? It is worst experience I ever had. The staff was not doing her job correctly. The entire interaction felt disorganized, unhelpful, and dismissive. Her attitude was impatient and unprofessional throughout, and it seemed like customer care was not a priority. This was by far the worst experience I've had at this location, which is unfortunate given my many prior positive visits. I hope management takes this feedback seriously and improves staff communication and professionalism.

    Weill Cornell Imaging at NewYork-Presbyterian

    Weill Cornell Imaging at NewYork-Presbyterian

    (5 reviews)

    Upper West Side

    Went in for an ultrasound on a Saturday morning. Had to wait a bit, but Cynthia my technician…read moreapologized for the wait and was very caring and professional. The waiting area is modern and pleasant with plenty of natural light, lots of seating, magazines and bottled water. Compared to other imaging centers that make you feel like you're waiting in a cave, this one is refreshingly nice.

    I recently had a bilateral diagnostic mammogram and third mammogram done at the 61st St location…read more(425 E 61st St) for the first time. I was sent here by a breast specialist at NYP. I used to go to Lenox Hill Radiology at 66th St. before. People were nice, but the wait time was about 50 minutes. I got there about 15 minutes earlier, but that did not help. I waited in the waiting area first, then I was moved to a closet-like room, where I stayed and waited, and waited. My biggest complaint is the bill. They billed my insurance more than three times the price Lenox Hill Radiology bills. Both providers are in my network, I have the same insurance, same CPT codes for the procedures, but the price difference is huge. At Lenox Hill Radiology I paid for the same services last year in July $214.98 (bilateral mammograms to aid diagnosis), and $171.77 for third mammogram. Now I am being charged $1,389.66 for the same mammograms. This is insane. Are these medical providers allowed to charge as much as they want? It looks like they are. If you have a deductible, be prepared to pay $$$. I am not going back.

    Bronx Imaging - diagnosticimaging - Updated May 2026

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