Great customer service. Clean and knowledgeable staff. Easy making appointments Now I bring my…read morehusband and he feels the same way about this establishment

This place would of been better if the service was. The people behind the counter take their sweet…read moretime talking to each other and not really paying mind to the patients. They will just tell you to sit down and sometimes forget that your even there. Sometimes i come to this place at 9AM and i get my name called 2 hours latter. If your looking to get a chest x-ray or a sonogram ill suggest you speak to your primary doctor to do a referral some where else. This place had another name before different management, But its still the same service. Wish there was some one at the office aware of how these people work.

Had a mammogram done. From check-in to check-out, all the staff I came in contact with, were very…read moreprofessional, polite, and attentive. I was seen right away with no delays, less than 10 minute wait time. This location is also clean and well organized.. The experience was pleasan, and will return in the future.

My only gripe is that I had to wait an hour past my appointment. It's very frustrating to move your…read morework and personal schedule around for these appointments, to then have to wait. The techs were compassionate when I went into full panic attack mode. If you're somewhat claustrophobic, please save yourself time and this awful experience. Google: standup MRI for the real "open" effect.

There are many places like this in New York; unfortunately I was sent by my doctor to this…read morefacility. I called them to obtain my X-rays that were taken before my surgery, and they do not have them any longer. The story they told me was that the company that they were using for the x-rays services is gone forever along with my x-rays images. They only have the report without the x-rays, and the manger wanted me to go all the way to him with an ID to pick up a piece paper. In spite of the fact that my x-rays were gone, the manager was not considerate; he said that he will only give the paper without the x-rays to my doctor. The doctor was not a problem, the problem IS that I can obtain my x-rays any longer. There are much better places to go in New York City and your x-rays won't be lost. I had the surgery done so the x-rays that were lost cannot be replaced.

This place was surprisingly nice…read more I stopped in for xrays and an MRI. I got there 15 minutes early because that's how I roll. I was seen 15 minutes after my appointment time, making me regret being so early. The clients are painful. At any given moment there were 5 loud cell phone conversations occurring. I believe they do walk ins, which explains so many people sitting there. When I finally walked to the front 45 minutes later I got a lot of shocked looks. The facilities were ok. Clean, well maintained. My tech was "focused". I appreciate focused medical personnel. The front desk staff was not as impressive. They demonstrated the same ability to communicate as primates. I'm all about minimal talking but if you hand me a paper, say "could you please fill this out". I'll probably come back because of the convenience, and how quickly after my appointment time I was seen. I recommend an appointment because you might get stuck waiting on me to finish my 45 minute procedure.

I have cancer I was a biopsy and mammogram!! I was screamed…read moreat other patients, and I was almost assaulted.

These people are truly awful. I work in healthcare and it was impossible to get the care that I…read moreneeded even with my expertise knowledge. They botched all of my insurance information even after I spent hours on the phone with them, lost my referral order and claimed they had no idea what I was talking about and after all of that I ended up leaving without the test I needed which will delay my care because after speaking to my insurance about billing they wouldn't provide care without upfront payment (that insurance assured them I did not owe). I've never seen a more disastrous healthcare clinic.

I've been to the NJ Imaging Network Englewood Cliffs location more than 10 times in the past, and…read moremy previous experiences were fine. However, what happened today (Friday, April 24) was honestly shocking and very disappointing. I had two MRI appointments scheduled -- one today around 5 PM and another on Sunday (April 26) at around 11 AM. I arrived just 1-2 minutes late. When I walked in, a staff member named Cindy was chatting with coworkers about personal matters and completely ignored me. After signing in, I waited about 5-6 minutes with no acknowledgment, and had to approach her myself. I asked if it would be possible to combine both MRI appointments into today since they were the same type of exam. She responded in an impatient tone, barely making eye contact, and said it wasn't possible, giving vague reasons. The waiting area was almost empty at the time. A couple minutes later, she changed her stance and suggested that I move today's appointment to Sunday instead, saying it would make more sense so I wouldn't have to come twice. That sounded reasonable, so I agreed. However, when I tried to confirm that both exams could definitely be done on Sunday, she suddenly said she was "not sure" and would need to check. This was extremely frustrating. If it wasn't certain, that should have been clearly communicated from the beginning -- not after asking me to change my appointment. At that point, I decided to just proceed with today's appointment instead. Then she told me it was "too late" and that I was already 15-20 minutes late, so they couldn't accommodate me anymore -- even though the delay was largely due to her lack of responsiveness and conflicting guidance. Also, there were barely any patients in the office, so it didn't seem like a capacity issue at all. Does she really has right to cancel my appointment because of her conflicting guidance and miscommunication? Is there working practice and guideline for front desk staff? It is worst experience I ever had. The staff was not doing her job correctly. The entire interaction felt disorganized, unhelpful, and dismissive. Her attitude was impatient and unprofessional throughout, and it seemed like customer care was not a priority. This was by far the worst experience I've had at this location, which is unfortunate given my many prior positive visits. I hope management takes this feedback seriously and improves staff communication and professionalism.

Everything about this imaging facility is fantastic. The wait time is never long and the results…read moreare always the best.

This was my first time visiting this location, and I was genuinely pleased with the ambiance and…read moreoverall setting. The front desk staff and my nurse were very kind, and I was seen quickly, which I appreciated. I'm giving 3 stars because I felt dismissed by the doctor. The one with the Handsome Squidward face. He came into the room very monotone, as if he had somewhere else he'd rather be. He asked why I was there, which surprised me because I assumed the nurse and doctor would have already reviewed my information. I gave a brief explanation, and he immediately responded with, "Oh, we can't help you. I understand that urgent care may have limitations, but the way it was handled made me feel like he didn't want to be bothered. I decided to leave a review because I know this can be a common thing . Especially with Black and Brown women specifically.

Went for a sore throat, fever, headache, body chills, neck pain on top of the sore throat, 3 days…read morestraight experiencing these symptoms. A nurse did a strep test and once Doctor Chelsea Lin saw it was negative she saw me for 30 seconds and dismissed it as a regular cold. I know a regular cold this is definitely not that but the fact that no other testing was done and she couldn't even take a full minute to listen to all the symptoms and sent me home. At least a Covid test would've sufficed and maybe some ibuprofen but damn, no care whatsoever. This seems to be a common theme with cityMD but she wouldn't even let me speak really, just dismissing everything.

My mom had an appt for mammogram, long waiting but she loves employee's kidness. Very caring !!read more

From the owner: Distinguished Diagnostic Imaging P.C. provides a variety of outpatient imaging servicesread more

BEWARE! RUN FAR FAR AWAY FROM THIS ESTABLISHMENT. Similar to other reviews, I too was recommended…read moreby my doctor to go here for an Ultrasound and was left with an absolutely ridiculous bill. This imaging center bills as a hospital vs the outpatient imaging center that it is, in order to UNETHICALLY drive-up costs to their patients. This place is SHADY and should not be allowed to do this. Additionally, Randall Koch and the billing department DO NOT CARE ABOUT YOU OR YOUR WELL BEING and instead are robbing its patients. Do not come here, even if it is the last center on earth! :)

From the owner: We are a facility of TOWN-MD, the most qualified Healthcare system in the tri-state area. Our…read moreaccuracy for diagnosing an array of clinical conditions is highly impressive. We are experts in radiology and the use of X-ray, radiography, magnetic resonance imaging, medical ultrasonography, elastography, tactile imaging, thermography, medical photography and neuclear medicine functional imaging techniques.

I made an online appointment, check-in went smoothly at the kiosk. I was seen on time and my…read morePhlebotomist, GiGi, was friendly, efficient and painless. I have what I refer to as "shy veins" and GiGi was able to find a vein and administer the blood draw without any problems. She was careful and caring and very personable. Facility was clean and not crowded. One woman who was waiting for some kind of approval code from her doctor was given special attention by another attendant who was determined to get the process going and to help anyway she could. I had my doubts previous to going having seen some rather frightening reviews, but it couldn't have gone any better. Well done Quest!

Would rate it -10, if that were possible. Sidewalk was not…read moreshoveled when I arrived after 9 this morning for my appointment - over the weekend we had about 4' of snow. My rollator slipped and slid, but I got into the building, only to find the elevator out of order. I was not about to try to climb stairs or carry my rollator. Called upstairs to report my plight - no person responded and machine did not understand my message. I left without getting my blood drawn! Terrible and frightening experience - avoid this facility!