I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

Nice addition to the area. Lots of great options (art, furniture, ceramics etc) and having/sharing…read morea gallery in half of the space is such a great idea. We look forward to attending future shows.

From the owner: Catered Search, Delivery, Design, Storageread more

Watch out, they added stuff to our bill without explanation and then we had trouble getting it…read moreresolved. I will never shop here again.

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

The quality of the furniture here is well above average. Help in the store was excellent. I…read morerecommend it wholeheartedly.

We were so disillusioned by the poor quality and high prices of places like Pottery Barn, and…read morewondered "isn't anybody making furniture from solid wood anymore?" We're so glad we found Plain & Simple. It took a while for our dining table and chairs to arrive due to the pandemic (ordered in Sept, got them in Feb), but the craftsmanship is absolutely stunning. It wasn't cheap, yet it was much cheaper than Pottery Barn's "farmhouse table" and chairs/benches made from veneer, which every online forum said would chip within a month. The two delivery guys who assembled everything were great. We're very happy with the experience.

There is nothing trashy about this lovely little store. Every vintage piece showcased here is…read moreextremely well-selected and in good shape. The owner obviously has a great eye for mid-century modern design, and works with local artists to showcase their new work amidst the antiques. I've already purchased one 8-foot long sea blue-green gym bench (yeah, and it's sooooo cool), and plan to purchase more. A weekly visit would not be uncalled for. They may get sick of me.

Best MID-Century store in the Chicago area and owner is…read moreknowledgeable and friendly

I always fined something good I go straight to the clearence…read moresection this time I fined coffee and toys for my nices & nephew great deals

Probably one of the best HomeGoods I've been to!…read more This place is literally overstocked in all their departments - the selections and the styles are plentiful, and you're guaranteed to walk out with a few purchases! Definitely a fun trip to peruse through their items. There are certain aisles, however, that just need more organization and care - for instance, the pet bed area was crazy, as most of the beds were in huge piles, strewn all over the floor. Located at The Shops at Orchard Place; plenty of parking in the large plaza lot. +great selection of items +located at The Shops at Orchard Place +plenty of parking

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

I went on to purchase a mattress. First women to come up to me in the middle of my asking questions…read moreshe literally walked away to help someone else. I then found someone else who happened to be the store manager Rocco. Upon asking question about sizes of a foundation for mattress I was told there are only 2 sizes 2 inch and 5 inch. I wanted what was comparable to what I had and chose the 5 inch as he said those were the only 2 options. He even stated that he hasn't sold in awhile so wasn't sure about some things. After choosing what I want I stated I had a Bobs card and I would be paying with it. He then asked "do you have enough money on it" I was appalled. What kind of question to be asking, was I stereotyped. I then got mattress delivered, only to find out the mattress and foundation was was too high. I called to swap out foundation for the supposed 2 inch, only to find out I was sold a 9 inch, I was told by customer service only 2 sizes 5 and 9. Now how could a store manager not know what he sold me. So now I have to wait again to get the 5 inch The worst experience I've ever had. Will never go back to this store. What an unacceptable response So disappointed

This is my favorite location, due to convenience, but when I'm on Ohio, hanging out by Eataly,…read moregoing to that location is cool too and their Outlet in Oak Brook offers awesome deals on floor samples. As for this Skokie location, it's great with its big parking lot and proximity to Old Orchard mall. The service is very friendly and top notch. We are very interested in their chairs and this store will be our first choice, should we need to replace anything. Their furniture is made in the USA and it's modern, functional, comfy, and built to last. I just love everything that they offer.

Purchased an outdoor sofa from Room and Board several years ago. I noticed the sunbrella fabric…read morestarted to wear and develop holes. I reached out asking if they offer a repair service. Being a B-Corporation I assumed they could give me tips or tricks. They told me I was completely out of luck. The CEO, Bruce Champeau, emailed me directly and told me they don't offer "repair kits" and I shouldn't expect to get a refund of replacement. I was really offended by this. I wasn't asking for a refund if replacement. If I'm spending close to $1,500 dollars on a 61" outdoor loveseat it should last more than just a few years and if they really stood behind the quality of their product they should be able to offer solutions to prolong the life of the product. I feel their poor commitment to quality and even worse behavior by their customer service and CEO will warrant me never returning to this brand in any capacity ever again. I've reported the CEO's Email to the B-Corporation customer complaint site.

I was hesitant to check out Domicile due to so many negative Yelp reviews. A friend of mine (who…read morehas beautiful furniture) shops there so I figured I'd give it a shot. There was a beautiful chair that caught my eye. I went home that night and I couldn't stop thinking about it. I went in the next day and was greeted by Nadia. She was awesome. I was hesitant to spend more than I had budgeted for (that dream chair was beyond my budget) so she showed me several different options to meet my budget. She was honest about varying comfort levels of different chairs and took time to understand what I would be using it for and what my style is. I decided to go with the chair that I initially fell in love with and I am stoked! Although the chair was heavily marked down due to it being a floor model, she came through with some additional perks. My experience was pleasant, efficient and easy. I had an excellent experience here and will definitely be back.

I always shop at Domicile when furniture shopping. It's a source of comparison with other…read morefurniture stores for design & price.

I came to the new Andersonville location in June and bought an amazing couch! I love it so much!…read moreExcellent and friendly customer service. The store doesn't do deliveries but they have a delivery company they work with and they walked me through the process and we set it up right away. They let me buy their floor model sofa and delivered it the next day! I was so happy because I really needed a couch right away to get my new apartment up and running. Very cool store. Lots of great choices. I'm so happy I was recommended to come here!

A lot of nice, modern styled furniture pieces here; unfortunately, the dining table that we liked…read moredidn't have any chairs to match without fabric on them. Staff was approachable and helpful.