what a LAUGHABLE business... I woke up at 1:30 am to a tow truck illegally towing my AWD vehicle away (by both front wheels only when it should have been a FLATBED if anything) from my building private parking lot that that I am legally allowed to park in because I HAVE A PARKING PERMIT RIGHT IN MY FRONT WINDSHIELD. When I called to ask why my vehicle was being towed away the dispatcher told me "the management company called them and told them to come tow it" - when I questioned her rude and unprofessional self to that made up story - she all of sudden changed it and said "it's private property that we patrol"... so wait... let me get this straight... this company patrols private property and took my vehicle that has the CLEARLY IDENTIFIABLE LEGAL RIGHT TO PARK ON THE SAME PRIVATE PROPERTY? not only that... She then REFUSED TO GIVE ME THE ADDRESS to where my vehicle was being towed to? So this company: 1. Illegally towed my legally authorized AWD vehicle from my buildings parking lot which is private property 2. Made up some story as to why 3. Did not use a FLATBED TRUCK but used a WHEEL LIFT TOW TRUCK instead - causing damage to the DRIVETRAIN 4. Then REFUSED TO PROVIDE ME WITH THE ADDRESS to the tow lot Sounds about right. Where do they find these people...? I wouldn't even give them one star but had no other choice. read more

This guy who drives the tow truck is a scam artist. He drives around and looks to tow cars illegally with his girlfriend in the passenger seat. I was in burger king with my girlfriend and daughter and he extorted me for 250 dollars telling me I wasn't in burgerking when I was . calling me a pussy and telling me to fuck my mother. He disrespect me and my girlfriend calling her names and saying she's a liar. I repeat if you are in the Freeport area be carful of this Guy. I will be contacting my lawyer and getting the footage from the store. So that hopefully this will put a stop to this madness. read more

Unethical and Aggressive Towing Practices At the parking lot near Burger King in Freeport, NY, I witnessed a driver from Broadway Towing trying to tow a car almost immediately after it was parked. They didn't wait to see if the person was going inside the restaurant or nearby. When I told the driver that what he was doing seemed illegal, he looked at me and asked, "Are you a police officer?" -- instead of explaining or stopping. His attitude was rude and defensive. It looked like they were waiting for people to step away from their cars just to tow them fast and collect a fee. That's completely unfair and feels like a scam against the community. Be careful if you park in that area -- Broadway Towing acts very aggressively and doesn't give people a chance to handle the situation before towing. This kind of behavior should be investigated by local authorities. read more

Tow truck driver was fast and friendly! I'm very satisfied! He let me ride with him to the mechanic.

Stop taking people's cars without a proper reason. As a disabled person who was not blocking anyone's car and was moving into a building in the evening on a holiday after receiving the go ahead from the building manager. There was reason to touch my car in that circumstance and the word "scam" comes to mind. Wait around for a minute to ascertain the situation might be a good start. read more

Rude and distasteful on the phone, if they start with an attitude how do I trust them towing my vehicle. Customer service at least on the phone needs some work read more

They are honest and friendly. I'm glad I had my car towed here. They did an excellent job. I can't even tell where my car hit. The work here is quality and great! read more

Extremely disappointed with the service I received. The owner I spoke to was so rude and made it a frustrating experience

Thankfully they were able to pick up me and my broken down truck at tow it to Brooklyn pretty late in the evening. Only company in LI that would help. Thanks!! read more

Beware !!! Big macho tow truck driver made a petite woman put a motorcycle on the flatbed today. Progressive insurance sent Broadway towing when my motorcycle broke down and I left the key with my daughter to have it taken to the shop. These "guys" are unprofessional and apparently Ill equipped to get the job done. Their boss was no help in explaining why they sent one "man" to do what they claim was a 2 man job and even the one "man" they sent was only able to stand with his arms folded. Cancelled Progressive Ins. For doing business with these people and would caution anyone against using This Broadway towing. If I could give zero stars I would. read more

I called my insurance company for a tow through roadside insurance. Besides the inflated price for the yow, which was fine due to their quicker response times for doing to the tow; I called the tow company asking if I could ride with the driver. I told him I was fully vaccinated and would wear my mask to make him feel more comfortable. He then screamed "WE ARE ALL TRUMP SUPPORTERS! WE DONT WEAR MASKS. IF YOU WEAR MASK, YOU NO COME IN MY TRUCK." I was shocked at the screaming towards me not because he is a trump supporter, it's a free world. Support whomever you want but DONT yell at me in a threatening way about masks. Then, the tow truck driver called me yelling (maybe it was the same person) annoyed that the address was in wantagh which he clearly was given by my insurance company not by me (he thought westbury) so he cursed at me and told me to text him the address again so I kindly asked what number should I text it to. He called me an idiot and told me to text it to the number he just called from. I told him "you don't have to be rude sir." Then hung up the phone. I'd recommend not using their towing services unless you feel safe around them and they are kinder to you. My personal opinion only... read more

I waited for half an hour for my vehicle to be handed back to me. Extremely unprofessional service when it came to handling my issue about towing my car in the first place. My vehicle was behind the sign, which was a safe place to park and they still did not double check the sign to handle my concern and proceeded to tow my car. Would not recommend any affiliation to this facility. Beware! read more

UNPROFESSIONAL AND DISRESPECTFUL , NO IDEA WaHT CUSTOMER SERVICE OR SUPPORT IS.the way they aquire the vehicles is questionqable small signs or someone misteriously cqalls them for the tow is not the worst of it . then when you get there try talk to some guy says he the boss he says its not my effin problem.then when i am trying to find who to talk to , the little trolls were disrespectful again.so they added insult atop of injury.They destroy the cars,acquire them mysteriously and questionably . their employees are trash and ghetto . i have filed a complaint with the BBB. shady place shady characters naybe somneone needs look further into this company maybe a front , because they way they treat the costumers dont make sence read more

Rude service showed up almost a hour of promised time. went to diner instead of strip mall and told me to call someone else and drove off. Very rude and unprofessional. I called AAA and they sent Bellmore towing. They showed up and did a great job. Even had a special tool to prevent further damage to my car read more

Roadside service sent Broadway Towing when my car battery died. It took a while but the technician was great. The tow truck didn't fit into the parking garage so he did some troubleshooting and got me a temporary fix so I could be on my way to the mechanic. read more

Just had an excellent experience after an accident. Prompt service in bad weather and a friendly tow person helped me get my car to the shop. read more

Not reliable. Not honest. Avoid them. Had an incident with them. Had to go to court and the tow truck driver lied in court under oath. Do not trust them. read more

They are a complete was of time. Driver of flatbed was very lazy and unprofessional. I had to call another company. Driver said use someone else. That's life you live and learn. I would give them no stars if I could. I don't recommend them at all. read more

I have had Broadway tow my car a couple of times and they have towed cars for some of my friends. I would recommend them to anyone that needs a tow. The are fast and professional. .. read more

I am absolutely horrified at what took place today at Sport Time in Lynbrook. First let me say yes we were wrong for parking there but they way the driver treated myself and my staff is inexcusable! First off he called me a Fat,fucking,lazy bitch and someone else a stupid African. I was told to call after 7 and speak with a Louis and I hope to God he is there when I call . Were we in the wrong yes but the racist degrading name calling UNACCEPTABLE. I will take this however far I must to make sure I am satisfied TRUST they have no idea who they are dealing with. read more

I would recommend Broadway towing. This is second time I had to use them. The driver was a nice guy. On time, no problems yet

This morning at the Plainview shopping center in SYOSSET a Broadway towing truck pulled in front of my mother's car in order to put another car on his flatbed. When my mother told him she had to move out and asked him if he was going to move so she could get out he responded with too bad lady you just have to wait. This was at 8 am this morning and my mom has a job to get to. The man did not apologize and say can you wait a few moments ma'am he was incredibly rude. He Began cursing at her and yelling at her and telling her too bad. When she indicated she had a job to get to he told her it's too bad she can't fucking wait amongst many other things. When she said she was going to call his employer and report this to his employer he said his employer doesn't care that his employer would say the same thing. When she began to move her car around because the space next to her became an empty he stood in front of her car so she couldn't pull out. She had to threaten to call the police before he moved.This is an awful place I intend to call AAA to make sure they never have a contract with the State of NY or with AAA because that is not the kind of people you want near you. read more