HORRIBLE IS THE ONLY WORD I CAN SAY ABOUT THIS PLACE, and a few other choose words I cannot put online.
I brought two Sea Doo jet skis in June of 2019, one needing a service, and the other one had sank tide up to our boat dock and needing to have the motor cleaned out and some other issues fixed, I was well aware this was a major repair job. When speaking with the service department before bringing them in I asked how far they were out on getting them in the shop because I didn't want them to just sit outside waiting until they could get to them. The never nice man on the phone stated it would be 1 week to get them in, and to bring them over.
FAST FORWARD to August..... after calling about once a month to check the status, I finally got answer.. the parts were "delayed" and they would get the ski back in the shop and put back together. Well....
it is now October, and after a few words with the ARROGANT manager, which has now been fired, and threatening of getting an attorney, they assured me it would be ready in 2 weeks....
as now it is January 2020... I have called about twice a month, asking the updates, many different story, and a HUGE bill.... this is a $8,000 jet ski I have now spent $4,800 on.... I was told multiple lies, parts that never came in, never got ordered, parts that did come in but were not tagged to my service order, and were placed on shelf and labeled as inventory.... after calling and speaking to someone with common sense they found the MAIN part they had been waiting on since AUGUST, that was "supposedly" never came in, but had and put in the wrong place....
WE now have a new service manager... which has been decent... I have FINALLY picked up the skis in March 2020.... Both with dead batteries, and filthy from sitting outside.. they wouldn't even start. You would think that after spending over $5,000 on 2 jet skis, they would at least have them cleaned, or start...
Fast forward to lake season...MAY 2020 finally get to put them in the water and take them out on the lake... well guess what?? The Ski doesn't run correctly. Over heats, and can't go over 30mph without the check engine light coming on, and then dies... had to wait 30 minutes in the middle of the lake before it would start. It could be a sensor, which stated they replaced when in the shop. After calling the manager, I still haven't heard back about having the issues resolved, or what we will do.. I'm hesitate to bring it back to the shop, and let it sit for months.
We will see how this turns out.... read more