First time I've used Waterloo services. A deer hit my son's car. Right passenger side quarter panel…read morewas damaged. Poked though the wiper fluid container. Hit so hard it crumpled the hood a bit and passenger door wouldn't open. Not happy time at my house. We called Geico and they took care of it. We chose Waterloo Motors as it's right in town plus Geico agent knew them as well, which i felt was good. I owed the deductible and another $175 for labor fees that Geico didn't quite cover. Seems Waterloo Motors service is a bit higher on the labor. But people need to be paid for their service and mechanics are in need. They did a great job on my son's car. They had good communication and we're happy to have the car back. It does look nice. They did a good job.

Idk what stick got up there butt that day but they failed my nearly brand new. Was a showroom car…read moreonly, hardly any miles for my rear tires which was understandable but my problem with them is because one of my headlights the plastic outer cover is chipped in the back corner was the main reason i was failed...??? Than gave me a funny look and said "we go by the book here" ...??? Like what? He knew that was ridiculous and probably instantly remembered the year before they passed my old car which externally was in far worst ship including both headlights cracked from some dummy loosing trash out of his pickup while flying down the highway. To top it off quoted a replacement at $7000. When I looked after that I couldn't find one for $7000 but only the most expensive still $4000 less than that and the only replacements I could find was the entire light assembly at that. Still expensive but 7000 naw not buyin it and regardless I still wouldn't even spend 1000 on a plastic light cover. I spoke to several other businesses that has not seen it themselves at that time but said if it's how I described it than waterloo is just being ridiculous for no reason. In saying all that they won't be getting my business again.

Same as CARS...shysters. Overpriced, poor workmanship. Anyone can create a professional website…read morebut the proof is in the pudding. Go elsewhere.

This business continues to outperform all others in the area. Their customer service is excellent…read moreand they can be trusted as being honest. They will go out of their way to ensure you are satisfied. This is my go to auto service shop.

Outstanding service! Locally owned and operated as a family business. They took care of me at an…read moreextremely reasonable price. Their services are top notch!

From one business owner to another,…read more I truly appreciate Aylor's Towing for coming out to assist us with our customers' needs. Not only did they fulfil those requests, but they also took care of a few additional small tasks on the same day. We discussed potential future towing services, and the pricing they provided was very reasonable. It's always great when local family businesses support each other, and it looks like Madison and Aylor's will have a lot of future collaboration! Thank you again for today! Your customer service was outstanding, and we truly appreciate your assistance!

I went here on recommendation from my coworker to get my alternator replaced in June of last year…read more It wasn't cheap, but I appreciated that they were very kind about it and got it done somewhat timely (took an extra day than originally said but that's fine). Well, in late April, less than a year after getting this work done, my car starts having stalling problems. I took it into a different shop, and they determined that the alternator had completely gone bad and would need to be replaced AGAIN. I commute, but this was maybe 15,000-20,000 miles at most that was put on this alternator. After showing my mechanic my initial bill, he was floored at the price ($800-$900), saying it was double what was typical for that kind of work. I would NOT recommend taking your car here. I no longer live in the area so I can't try to get that alternator replaced again with them, but I also do not trust where the parts are sourced from. EDIT: In addition, when I took my car to a new shop to get the alternator replaced, the mechanic told me frankly: "You got scammed, the alternator [that came out of my car] looks incredibly old and it was never going to last very long."

Summer's here and that means both my travel trailer and truck need inspection. Hooking up the…read moretravel trailer just to get it inspected can be a bit of a hassle, so I try to find a location that will do both at the same time, thank you Car Doctor for accommodating me. Since my fiancé works long hours (I just can't tow), we were allowed to park the two overnight and I received a call from Dalton first thing this morning politely informing me that both passed...added bonus: I was able to pay over the phone which saved me time from running out there just to make that payment. Thanks very much Car Doctor.

"I recently had an issue with the lights on the back of my 2018 Ford F-150 and brought it in for…read morerepair. Initially, I received excellent service from Julian, a serviceman who assisted me at the front desk. He provided a lot of helpful information about my warranty and offered various services related to the lights. While waiting for the repairs, Julian kept me informed about the expected duration and when the parts would arrive. I appreciated his communication. However, things took a turn when Julian had to consult with his service manager, Tamara, regarding the battery and whether it would be covered by the warranty. It was at this point that problems arose. Tamara suddenly claimed that none of the work on the lights would be covered due to pre-existing superficial damage to one of the taillights, which I had not mentioned when dropping off the vehicle. It's important to note that the issue I brought in the vehicle for concerned all four lights malfunctioning, not just the damaged taillight. Throughout the process, Tamara displayed rudeness and a lack of professionalism, refusing to assist me in any way and making the situation needlessly difficult. To make matters worse, Tamara decided to reissue a report that had already been sent to me, now including a charge for a diagnostic fee for the lights. The existence of the small damage was already known when I dropped off the vehicle, and no mention was made of a diagnostic fee until Tamara became involved. When I arrived at the office, I was surprised to find a new bill that included this charge, even though Julian had previously sent me the same bill without it. Julian seemed almost embarrassed to hand me the updated bill, knowing that Tamara had added the charge. Throughout the entire process, Julian tried his best to maintain professionalism and rectified the situation by removing the obviously unfounded diagnostic charge. Moreover, when I entered the office, Julian was kind and provided me with good service, acting as if there were no issues. However, Tamara positioned herself aggressively close to me, making me feel confronted, and repeatedly asked if I was satisfied with her service, despite our previous conflicts and my expressed dissatisfaction. It appeared to be an intentional attempt to provoke a reaction. Overall, the experience with Julian was positive, but Tamara's behavior was unprofessional, aggressive, and tarnished the reputation of your company. I was under the impression that inspections were covered by my warranty based on previous visits, but Tamara insisted otherwise unless I could provide specific warranty clauses. In the end, it all felt very unprofessional and was an embarrassment to your company's name."

Sketchy at best. I would have spent thousands and most likely broken down in the near future had i…read morelet them do what they wanted. Took my 2000 Lincoln town car in for a trip check. They gave my whole car a clean bill of health(this will be important later) except for a "coolant leak". They said they needed to pressure test and dye my system and see where the leak was coming from to the tune of 150$. NEVER PAY FOR A PRESSURE TEST!! auto zone will rent you a pressure test system FREE OF CHARGE. So I went and got an autozone test kit and pressure tested the system. No leaks!! It was my ac compressor that was leaking a bunch of PAG oil. The leak had nothing to do with my coolant at all. A day later my ac compressor completely broke down so that's when I went ahead and replaced my compressor and dryer my self which cost me about 250$, but it can be an extensive job, a shop will charge you well over 600$ for it. If I had been someone who wasn't car savvy and just let them pressure test it to find no leak then charge for ac compressor replacement I'd be out a lot of money. The " professional technicians" should have seen that it was clearly leaking from the compressor, the coolant was not low even a little. Either they were trying to take advantage of me and charge me for a service they know I didn't need and rip me off or they were too incompetent to see that liquid clearly dripping from my ac compressor wasn't coolant. Not sure which is worse. Steer clear

I highly recommend Redline Motorsports. They are an honest shop that does quality work at…read morereasonable prices. They completed a transmission swap on my 2020 Ford Ranger and installed 4 new tires. Their customer service is fantastic and they delivered exactly what they quoted me. It is very difficult to find quality auto repair shops today, I was very happy with the service I received from Redline Motors.

Chris and his crew are honest and will tell you exactly, what's wrong with your vehicle and fix it.read more

John and Trevor were very professional and competent. Our Yukon XL has been leaking oil for years,…read moreand I only wish we'd come to them sooner. John was thorough in gathering information and explaining on the front end, and then as we looked at the quote, both men were very helpful. Trevor is a wizard of a mechanic and did a terrific job explaining what he did! They also performed great work on our daughter's Hyundai Accent, fixing a problem our usual shop couldn't identify a couple of times. Shorty's was our last shot at fixing that vehicle before disposing of it and getting her something else. We are very grateful and highly recommend these good folks. Thank you again

Shorty's is under New Management and Trevor and John are doing a fantastic job. The front office is…read moreclean and orderly, the work on my car was wonderful - they caught an issue that had been happening for years and remedied it! - the new electronic invoice system made it very easy to see what my car needed and associated costs. Different from my previous experiences, everyone was so nice and respectful. They have gained a customer for life here.

One of the worst experiences with an autobody shop. Broke my rear door handle and tried to JB weld…read moreit back together apparently so they would not have to replace it. They charged for a replacement door molding trim that they said was on order and a year later and phone calls and visit they have yet to deliver what was paid for. Buyer beware of this establishment. They did fix the dent in door panel so I guess it wasn't all bad but not happy with customer service at all.

In the past this place has been terrific. I recently went there to get a quote on rear lift gate…read morespoiler and promised to get a quote that day. Service has gone downhill and still no one has called. Would NOT recommend this place to get small jobs done. Sure would like to mention his name but perhaps just having a bad day.