My husband recently retired and I kept the dental part of our insurance. I have the same insurance…read moreI have used with them prior. Ellie left me a voicemail saying she was having issues pulling up my information. I call MetLife first and they advised me to have the office call them and gave me another number that was not general customer service, but for providers. I called in and someone identifying herself as the office manager answered. I relayed to her that MetLife said to call them and I was to give them this number. She kept saying I need your member number and I explained nothing had changed other than the plan being COBRA now and I needed to give her this number. Long story short she declined to take the number and said she would just close out the claim, whatever that meant. I felt I needed to bring this to the public's attention. I found out what closing out the claim meant. They just sent me a bill to pay the balance . That balance is the responsibility of my insurer. I also left a message for the Dr Thomas (the dentist that owns the practice) to call me and have not received a return call ( it has been 3 days).

I went 3 times to get a bridge, that was fitted previously and still ended up having to go to a…read moredifferent dental office to get my final bridge after paying in full. I asked the front desk about a refund they told me the owner may or may not call me back so I have to schedule yet another visit (consultation) to get my money back after this office messed up royally. The fact that everyone is looking at my record and seeing I paid for nothing, is diabolical. They also had me scheduling and attending appointments with no resolve. I didn't get the sense anyone in this establishment really cares about the people they are taking money from. The Assistant Manager as she described herself had a chip on her shoulder as soon as I asked about a refund. She let me know, the manager wasn't there and she was not able to assist in a refund. I went this morning to get my records after they told me I could and was told they had to get them together. Had to listen to the new dentists office plead for my records to assist me. You have to do better when it involves health and money!!! I was clear in my initial visit I'm afraid of dentists, this only made my situation worse. Thank you Dental Spa for not caring and making me have to take extra steps!

Dr.Lee is hands down the best dentist i have ever had. He is gentile and competent which are the 2…read moremost important attributes of a Dentist

Dr Lee is most gentle and competent Dr of Dentistry I have ever met. I fell ASLEEP during a 2 hr…read moreRoot Canal w only Local anesthesia. I will never go anywhere else. Catherine at the front desk is super efficient and exudes professionalism. I FELL ASLEEP DURING A ROOT CANAL!!

All it takes is one visit and you're at home. The staff is wonderful from the time you step in the…read moredoor. DDS LAWRENCE MULLER, send you home with a warm slice of home cooked bread. 5 star/diamond care, one can expect the full service package, clean office, happy staff and your own beautiful smile. God bless

So 2022 it was November I think and I thought to myself I needed to use my benefits for the year…read more Thinking I was beating the December crowds I called this office to make an appointment and was told they didn't have anything until March. (It was for a cleaning and exam, I didn't want to commit to any work yet, because I swear all dentist have those cartoon money eyes) . But I've heard SO many good things via word of mouth this place must be doing something right. So I waited... I mentioned it had been years since I'd been to a dentist. They took that very seriously and made sure I was comfortable every step of the way. I returned for my cleaning since the exam was very thorough *It was covered by insurance btw*. My plan of care made sense for once! When I tell you I almost cried.... I wasn't made to feel like an irresponsible child, or like I was going to have to sell my house to get my teeth right. Even billing, my insurance hasn't changed in over 6 years yet this was the first time it felt like I was even using insurance. During my cleaning they also made sure I was completely comfortable, most dentists don't bother to add numbing gel, I appreciated it here. Bonus points: You can be added to a waiting list and they do actually call you. Dr. Muller bakes bread for his patients. Dr. Muller is a cool dude. His Dental Assistant is a sweetheart and very kind and understanding. Mary at the front is very sweet and thorough, she is always quick to get my billing sorted and tell me upfront the costs without making it complicated or scaring me, plus SO low pressure. The hygienist was fast and amazing and so personable. Cons: it can take a while to get in. That being said, in my opinion it's completely worth the wait. PS. Thank you for giving me my smile back. Truly thank you!

This office told me twice they were in-network and that I owed $0 for a routine cleaning, then sent…read morea bill months later claiming they were out of network the whole time. When I disputed the charge, I was being gaslighted by staff saying I should know my insurance instead of the error being corrected or them telling me they were out of network -- extremely unprofessional and deceptive. I've also personally witnessed management encouraging patients to leave 5-star reviews before leaving, which makes the overall experience feel manipulative and untrustworthy. Do not come here without confirming everything directly with your insurance. Or better yet DON'T COME HERE at all. They are 100% untrustworthy!!

Highly recommend Dr. Vera and her team. From the moment you walk in, you're greeted with warmth and…read moreprofessionalism by the front office staff. They always make scheduling easy and are incredibly accommodating. Dr. Vera is not only skilled and knowledgeable but also kind and caring. She takes the time to explain each procedure and makes sure you're comfortable throughout your visit. Whether it's a routine cleaning or something more complex, you feel like you're in the best hands possible. The hygienists and assistants are also amazing--thorough, gentle, and friendly. Every visit is a stress-free experience. If you're looking for a dentist who genuinely cares about her patients and has a wonderful staff to match, I highly recommend Dr. Vera and her team!

Dr. JAVA IS THE VERY BEST AND Jenn is also the best…read more Been seeing them for many years, he's now taking new parents. If u new in the area, call Dr. Java.

He's the best! I've been coming here for years! The office staff are always super friendly!read more

Love I!!! I love the professionalism and they are so nice. I hated the dentist until I was treated…read moreby you.

Have been using Nova Dental since I turned 18, consistently great service and personable staff…read more Helped me identify the source of my teeth wearing down, put in onlays, and now I have a normal bite again. Received gingival therapy from Theresa, she worked quickly and sensitively. Even received advice on the best brushes and toothpaste to use for gum health. If you are scared/uncomfortable at the dentist, come to Nova Dental Lake Ridge. It will be about as pleasant as it can be.

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

The Reyes Dental group is amazing! The staff is so friendly and does a great job taking care of…read moreyou. The facility is also very clean. Highly recommend giving them a try!

The team at Reyes Dental is top notch. I recommend them without hesitation. If you are anxious…read moreabout seeing the dentist, don't be here. Each staff member is kind and welcoming and is a knowledgeable professional. Have been happily going to Reyes Dental for years through crowns, fillings and the regular checkups and cleanings knowing Dr. Reyes and his team consistently deliver excellent care. For cleanings, Michaela is exceptional. I know I'm in good hands with the Reyes Dental Group team.

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Unreliable and unhelpful. Canceled my appointment a few days before after getting babysitterread more