Called in asking a very specific question about a 2000 Jag XJR, I had called other dealership and they didn't have the info, but these guys here knew exactly what I needed and how to accomplish it! Alex, the absolute UNIT of a human being, is who I spoke to with my problem. He did not need to help and could have shrugged me off like almost all other places. He took time out of his day to help me !! That's the service and respect we look for not only as customer but as people in the world. If I could give 10 stars I would but stupid yelp only allows 5. Thank you for the help again ! -Joey the new customer you made ! read more

At 23,000 miles my 2015 F-Type needed the dreaded Y-Pipe replaced. After reading the Yelp reviews of shops that service British cars in the greater Sacramento area, I decided on British Car Service. Alex, the owner, is an extremely knowledgeable mechanic who know British cars inside and out. Hans is also a British car expert and he runs the office. Both are pleasent guys to work with. Before I called the shop, I was seriously thinking of doing the job myself, but after meeting both Alex and Hans, and looking at the clean shop, I decided my car would be in good hand with British Car Service. I was correct. My car was fixed at a very fair price and delivered back to me on time as promised. read more

British Car Service - 2015 Jaguar F-Type S - Auto Repair Near Me - Sacramento, California

Great service and reasonably priced. I had an excellent experience. Glad I found a shop that I can truly trust.

If you have an older Jaguar and are like me, then you know Jaguar dealers won't service older Jaguars. Jaguar does not manufacture parts very long after ceasing production of a model. Parts that are already expensive are also hard to find. You've probably tried to maintain your Jaguar at a local, independent repair shop and found that just plain does not work. Under such conditions, loving your Jaguar can take a lot out of you. For example, just try getting a Jaguar aligned at one of those national chain tire shops. They will tell you they can't get parts. They will tell you they don't have the necessary specs or tools. In short, they will tell you that aligning a a Jaguar can't be done. I have been through it all. Finally, I went to British Car Service. Choosing British Car Service may mean traveling some distance if you live outside Sacramento, as I do. But, trust me, if you want to love your Jaguar without all the hastle that comes with maintaining it, it is more than worth the drive. Alex, the owner, is unique in every way. He is extraordinarily skilled. He has an uncanny, intuitive ability to diagnose any problem, and he won't quit--not only until you are satisfied, but he is, too. He takes that much pride in his work. He is personable. He will take an in interest in both you and your car. He will take time to talk to you. He will send your car out for an alighment--no hastle. He will work with you in planning difficult or extensive repairs. And he is reasonable. I don't mean this as an offhand complementary recommendation. As an example, he personally called me a couple days after I took delivery of my car just to see how I was doing with some particular issues on my car. And everone gets the same service. I really don't know how he manages to do it all, but he does. My satisfaction with British Car Service exceeds anything I have ever experienced with any business of any kind. By the way, I searched for a negative review. There may be some, but I could only find one. I read it. Then I read Alex's response. I, frankly, don't know how he found the time or patience to compose such a thoughtful, accurate, and gracious response. He went out of his way to address the issue and extend himself to the cutomer. At the end, there was no doubt that the criticism was ill-founded. Still, Alex treated it with respect and courtesy. Bentley and Rolls Royce owners bring their cars to Alex from as far away as Arizona. You will find yourself wondering how it is that such a facility might exist in Sacramento. But it does, and the work is done promptly with no fanfare, just competence. Don't even think of going anywhere else. An extra shout-out to Hans, Alex's service writer and close assistant is also in order. He knows the cars. He is efficient. He is personable. It's a complete package. read more

I have a 2007 Jaguar XK that was in storage for almost 3 year. Obviously the car needed to be gone through and Alex was unbelievably through, he checked every inch of the car and gave me a very fair and honest assessment of what would be needed, after everything was done and completed in a very timely manner his cost for everything was in my opinion very fair. I would bring my Jag back to him no question. Also Han was great at keeping me appraised of everything. Great experience. Paul F. read more

I want to thank Hans and Alex who took hands on from the beginning to the end with our Jaguar. Hans and his team of mechanics at British Car Service is honest and to the point of what is needed to correct the issues on our Jaguar F-Type convertible WITHOUT the sales pitch. After coming home from work one evening our Jag had a really strong gas smell coming from the front engine. Called British Car Service the next morning and spoke with Hans and explained to him of the issue and made an appointment to have our vehicle to get towed in. Day of the drop off of our vehicle I also requested I may need a rear differential oil change and Hans said it was not needed since it's only needed after 150K miles (we only had 70K miles on our car). Hans called me the next day of their findings of the gas smell. It was the rear bank 1 fuel feed line that Stewart's Automotive in Sacramento that damaged installing the new fuel pump and injectors (cost me $3000 for this job with Stewarts Automotive). I used to be a long time client of 18 years of Stewart's Automotive but NEVER again cause of all the issues they have caused with my vehicle. It was one thing after another and I questioned their work which now confirms my concerns. The day can came when Alex calls me that my car is ready for pick up. Came in and he showed me the damaged parts. Our car runs like a champ again. I cannot say enough of how thankful my wife and I are that we finally found a British auto mechanic that is to the point and honest of what needs repairs and what does not. Thank you again. read more

British Car Service - Auto Repair Near Me - Sacramento, California

Love these guys. Small business owners doing ethical and solid work. Ive been taking my Landrover there for years. I trust them and that's important. read more

I called from out of town regarding my 2003 LR Disco II. Alex took the time to explain what might be wrong and not act like a sales man. It was truly refreshing to not be pushed into having service done. If you want honesty and good price see Alex. He will be my only LR Disco II surgeon. Thank you Alex!!!! read more

Long time client here; no drop off since Alex bought out Dan... extremely knowledgeable which translates to fair estimates and rare surprises, as well a quick turnaround... the whole crew rocks! Plus, being a Land Rover guy, it's always fun to see all the Rolls, Jags, Bentleys, and more, in the shop... clearly they know the British car market. read more

Been bringing my Jag to BCS for about 3 or so years now, and my Rover's warranty just expired so you can bet I'm bringing it here too. I don't trust anyone else nearly as much as them. BCS is honest and fair, quick, and genuinely care about the work that they do and that you have a positive experience. It's a stark contrast to the local dealer chain. I highly recommend them. read more

Alex and the team at British Car Service never fail to impress. My father sent me their info, and they have been an invaluable resource; You could go elsewhere, but you'd be making a mistake. read more

Excellent service. Hans and Alex are incredible! We had a difficult problem with a 20 year old Jaguar and they were able to diagnose the problem thoroughly and quickly. They really know their stuff and I wouldn't take my car anywhere else! read more

If I could give me more stars I would! I don't know many people with range rovers or jaguars but if i did I would tell them to go to this shop. Alex, the owner, is very knowledgeable but also approachable and reputable.. which is hard to find these days. I take my 2015 Range Rover and wouldn't trust anyone else. I was in a recent accident and the place I went with my insurance tried to avoid fixing issues from their repair work. I gave it to Alex to fix and he told me it was definitely the insurance shop issue and he wrote everything down to give to the shop and I was able to get my money back. He said it happens a lot with places that don't know range rovers. Alex is the real deal! If you're a woman and feel like you get talked into/pressured at auto shops, go to this shop. As long as I have a Range Rover, I'll be going to British car service. The only problem is this shop is small and so you have to book pretty far ahead. But definitely worth the wait. If I had gone to Alex to fix my car instead of my insurance shop I would have saved myself the headache. read more

Alex is a personable mechanic who has serviced my Jaguar and Bentley for many years. But I recently left my Bentley for a repair to the trunk and hood, believing it was a bad strut for each. I authorized him to diagnosis the problem for $140 and I was promised an estimate. But instead got a call that the car had been repaired. When I picked up the car, o was told that SIX struts were replaced, as they had to be replaced in pairs. The bill was over $700 but I felt obligated to pay for it. However, upon returning home, I discovered that the trunk's automatic close failed to work correctly, something that was NOT broken before taking the car to Alex. When I took it back, Alex tried lubrication, thinking that would fix it, but finally said he'd have to look at the trunk motor. Four days later, I received a call telling me that it would cost $2,200 to replace the trunk motor and another component. I'm planning to sell the car, a fact that Alex was aware of. Had he told me the initial cost of replacing the struts or correctly diagnosed the problem before replacing them, I would've sold the car "as is", since the trunk opened manually without ANY repairs. I can't say whether it was incompetence or fraud but the result was the same. I paid over $700 and still have a defective trunk. And I made multiple trips to British Car Service that proved to be a waste of time. read more

I have been a highly satisfied customer for over 15 years. Alex and his team are excellent and totally honest. They have my highest recommendation. read more

Overall service is good but its very hard to get an appointment. I'm looking at November 18th!! Really?! Seems like these cars aren't too reliable if they are booked so far in advanced. Not a good car maybe. Makes me think about getting rid of this car and getting a better car. Ordering something overseas would be faster by snail mail!! Good luck to anyone else trying to get an appointment! read more

Absolutely love Alex and his team of mechanics. Professional, quality work, and (most importantly to me) great customer service! The Roseville dealership said my Range Rover needed a new engine (quoted $10k+). I called British Car Service in panic mode for a "2nd opinion". Thank God I did. 7-8 years later (same original engine) and my wife's Rover still driving like it's new. I won't ever go to the dealerships again. read more

I am very strict on who works on my car, They need to be knowledgeable and trustworthy, and know what they are doing. Many Mechanic shops will throw parts at a problem and see what sticks. Not British Car Service. British Car Service of Sacramento is right across the street from Jaguar of Sacramento. They have a motto not to throw parts at a car but to diagnose and fix it right. On two occasions I took my wife's Jaguar to this shop and was blown away by their personal and professional attention to my car. They would call me up and tell me exactly what was wrong and what the car needed. Pricing is comparable to the dealer, but you get what you pay for, I rather pay British Car Service and have the work done right. They work on Jaguars, Rolls, Land Rovers, and Bentley. They are reliable and competent. read more

British Car Service - Auto Repair Near Me - Sacramento, California

I have an older Range Rover that I love. I am very thankful to be able to take it to Alex and his crew for service. I trust their work and I never feel I'm being taken advantage with the cost of repairs. In fact I believe they do their best to keep costs down. read more

They took good care of me in a tough situation with my Jag. Got me back up and running.

It's always nerve-racking trying to find an honest, reliable and capable car service pro. Especially when you've recently moved to a new city and aren't familiar with the area. Thankfully I found BCS! Seriously, Alex and team are top-notch. Professional, extremely knowledgeable, trust-worthy and wicked nice! ("wicked" is New England for "hella") They have absolutely gone above and beyond for myself and my beloved LRII each time I have brought her in. I won't hesitate to bring my Disco to them for any future work. Highly recommended! read more

I had my old Rover towed to Alex's shop due to an issue with the immobilizer. I had to wait a few days to bring it in, the shop was busy. When you drive a British classic, you learn to be patient, especially after you find a shop that knows how to work on them properly! Alex is a gearhead and it shows. He is a pleasure to talk to, loves old British vehicles and his enthusiasm is infectious. Every time I have been to the shop, there are spotlessly beautiful classic cars on the lifts in addition to the more pedestrian (but still very much loved) vehicles like mine. You don't have Bentleys on your lifts if you don't know what you're doing. This is the place you go in Sacramento if you want your old British fixed properly. read more

This is an update to my previous review from 2 1/2 years ago. Now Alex is running the show here and I couldn't be happier. These guys, and Alex in particular, gave me such skilled, honest, and friendly service that it was enough to make British car ownership a joy! And that's saying a lot. Now that I've sold my Range Rover and have a 2006 Jaguar XJR, I'm happy to still be a customer here. Alex has gone out of his way (literally above and beyond in terms of service) for me so many times that I feel compelled to write an updated review here and give him the HIGHEST POSSIBLE RECOMMENDATION! This is a shop that knows British cars, and this is also a shop that is FAIR in their rates (which is not so with Niello and Stewart's, in my opinion) and above all, HONEST. Consider me a lifetime customer. Thanks, guys. read more

I am a bit of a high line car collector and I feel about my vehicles the way doting parents feel about their children. I am extraordinarily particular and obsessive about every aspect of any procedure done to the cars, and I have never been accused of being easy to work with. So when my 97 point, Best of Show, Concours d'Elegance award winning Rolls-Royce has issues there is only one place I feel comfortable with it going. That being said, I am compelled to write a review for this company. I have been a return customer of British Car Service for multiple years, and every time am impressed with the level of care and craftsmanship they exhibit. I bring them challenging jobs, and every time am blown away not only with the perfection of their repairs, but their can do attitude and ingenuity in coming up with solutions. All this while being cognizant of exotic interior materials, never causing any stains or abrasions, as well as making sure nothing touches the paint finish. You cannot tell they were there, except for the problem you were experiencing has been magically eliminated. As others have stated, Alex is nothing short of amazing, I cannot say enough good things about him. In this market environment where a single bad experience, whether it is valid or not, is blasted across social media, I wanted people to be aware that this company is a place to go for honest trustworthy auto repair by people who still value dying concepts like customer service and integrity. read more

British Car Service - Auto Repair Near Me - Sacramento, California

I love this place, fixed my problem faster than their estimated time. Real knowledgeable about British cars and their problems and future problems. read more

One of the best Auto Specialist in Sacramento, Alex is a wonderful person with extensive knowledge in the auto repair industry,his team will ensure you are treated with the respect and care your car truck deserves read more

British Car Service - Auto Repair Near Me - Sacramento, California

Can I write another review?! I've never done this but this shop has remained consistent with quality work & pricing. We're in our 60's so we've done lots of DIY repairs and Auto shop repairs. Consistency is the hard find in auto shops. Alex and his crew have that quality dialed in. Our recent problem with our '96 Jag was electrical with all the service lights flashing on the dash. This is Jag owners' worst nightmare especially as parts get rarer to find. This shop resolved that problem plus the flashing lights when passenger door opens. The cost was a small ouch but the the results were excellent. The bonus was Alex showing us pics of him & his 3 brothers and his mom's 4 chihuahuas photo-shopped together. When you go to the shop ask Alex to see the pic as it's a keeper!! read more

Oh my god, is this the best/honest auto repair place ever? They are so nice , kind and more than anything they are very honest. I bought a Land Rover and as soon as I purchased it, I started to hear some engine noises. No factory warranty so it was on my own. I did not want to go to the dealer for jacked up price to get it done and I also wanted to get it diagnosed. I was iffy about it but I decided to give it a chance to this place. Kevin who works on Land Rover there, is amazing. He knows his stuff and very honest. He spent so much time diagnosing it but sends me pics of every item that needed attentions. But he also told me items that may need repair in the future but not as urgent. I know a lot of auto shops that repairs stuffs that don't need to get fixed right away but Kevin is very honest on what should be repaired. When I visit car repair shop, I always put myself a little distanced as most of the repair shop just want $$$. But not here. I could trust them from the first day I started talking to them and Kevin, enjoys what he does. I'm glad I found them. If you are a Land Rover owner and don't want to go to the dealer for ridiculous prices, you should try here. You won't regret it. read more

We had a nightmare scenario while driving from Los Angeles to Sacramento. Upon arriving Alex and the service team immediately identified the problem and promptly took care of it, on Christmas Eve! these guys ordered the part and had it installed before we even got our last minute Christmas shopping done. Bought them a lovely bottle of rye whiskey as thanks but I really couldn't thank them enough! What a team and what a great bunch of guys!!! read more

These guys are absolute class acts. My father passed away and left my brother and I with an older Bentley that had seen better days. Neither my brother or I are Bentley experts so Alex promised to help us evaluate the condition of the car and provide us with advice on the best option for the car going forward. Alex provided us with an honest assessment of the cars value and what repairs would be essential vs nice to have. Alex was beyond patient with us as we arranged transport to a buyer outside of the area and didn't sweat us about the car being at his shop for a prolonged period of time. Alex had every right to charge us for storage or to tell us to get that thing out of his shop but he was super patient and understanding and allowed us the time to get everything sorted. I want to buy a British car now, simply to have them as my regular mechanic. When you find people like Alex, you never go anywhere else. read more

Friendly place, reasonable price and willing to bend over backwards to accommodate an emergency situation.

I love Dan Kelly-- Awesome-- knows his cars- Best Jaguar repair and service in Northern California. Sincerely Ellie read more

Once again Alex and his crew did their magic on my jaguar. I had a turn light out and my engine was mis firing. The had me out of the shop in an hour and the car runs like a dream. Can't recommend these guys highly enough. If you have a British car look them up. Alex thanks again for always coming thru. read more

If you own a British vehicle these are the folks you can trust to take care of it. They operate with honesty, integrity, and with your complete peace of mind at the forefront of all the work they do - I cannot recommend British Car Service enough. I'm a novice shade tree mechanic at best (which means I attempt my own repairs first) and I have always been treated with the utmost respect when I come in with something that has confounded me (which happens more than I like to admit). BCS has an amazing team - I have worked with Alex, Kevin, John, and Autumn - and every single time I've contacted BCS on the phone or come in for an appointment, everyone has been exceptionally pleasant, communicative, and nothing short of remarkable when it comes to their knowledge and skills. Thank you BCS for taking care of me. read more

It's hard to know what else to say, all the positive reviews are spot on. Alex is friendly and knowledgeable and I have found the prices to be very fair (in fact I had an estimate from a corner garage type place for a coolant leak that was 20% more than British Car Service). Plus Alex is a wealth of information to ask questions about modifying my vehicle for off-roading. The only downside is how long it takes to get an appointment but that's the price you pay for going with the best game in town - everyone with a British made car wants to use them! Keep up the good work gentlemen. read more

Took my Jag in for an electrical diagnosis. I was expecting the worst but to my amazement they fixed it within an hour & had me back on the road. Will certainly not hesitate in using their services again. read more

Once again, the team at British Car Service hit the ball out of the park. Took my Jaguar in for service and they had it done before I could finish breakfast. They gave my old car a clean bill of health and made my day. Once again a through and honest job. Well done and Thank You. If you have a British car you should check them out. If you don't, buy one so you can go to British Car Service and meet the team. read more

Visited BCS recently to get the 105k and control arm bushings. Justin, John and Alex were great and seemed very honest. Honesty is hard to find these days. They got the 105k service done at the price quoted. During the service they found a coolant leak. They recommended that due to the HOT temperatures, it would be best to repair the thermostat instead of the control arm bushings. The thermostat repair was cheaper than the control arm repair. Well to make long story short, I believe I've found a new mechanic to service my 06' RRS. I'll be back to get the control arm bushing repaired later this month. My RRS is running like a champ. I would highly recommend the shop. Great work and friendly people. read more

Best car service I've ever experienced! Honest, upfront, consultative, extremely knowledgeable and transparent. All things you look for when taking care of your luxury car. I had my 2008 Range Rover HSE taken there for an inspection and oil change right after I bought it, and they pointed out multiple things to me that I hadn't seen and gave me their advice. Alex, the Owner, never tried to sell me on anything unnecessary, just acted as an advisor. There were Bentelys, Rolls Royces, Jaguars and Land Rovers all there (nice to look at), so you know they trust them with their most prized possessions. Great news is they're cheaper than the dealer literally right across the street! Definitely give them a chance, you won't disappointed. read more

I'll never take my jag to a dealership again. These guys are great because they SPECIALIZE in our cars. Dealers are just like "sure, yeah we can fix it" and charge you like crazy. BCS ran a scan on my car, personally let me in and showed me the problem and what they recommend. Love this place already. Say no to dealers lol read more