I would strongly recommend that you make reservations and not just turn up. It isn't huge, but…read morethey do take priority over reservations. Staff are attentive and constantly cleaning and clearing dirty dishes away. Food is your standard hot breakfast items, with fruit and pastries. Very pleasant atmosphere and worth the money.

Anywhere else, this lounge would be a solid 3-star experience, but it's Heathrow, so I'm giving it…read morea 4! Honestly, the main reason I liked it so much is because it's miles better than the other Priority Pass option in this terminal, the truly dreadful Aspire lounge. Plaza Premium Lounge ended up being a great pick during our layover. There was no wait on a Sunday, and I can see why: the space is huge. The food was good with plenty of variety, including some healthier choices. I also appreciated the alcohol-free beer, which the other lounge doesn't bother offering (but really, what does it offer?). Service was great too. Staff were constantly coming by to clear plates and tidy up. And yes, they even have bathrooms... unlike Aspire. Notice a theme?! My only real complaint was the Wi-Fi. Heathrow's own airport Wi-Fi was noticeably faster. Other than that, this is a solid lounge, and we'll definitely keep coming back during LHR layovers.

Available through priority pass the Aspire Lounge is one the best of its kind. From the layout and…read morevaried seating options to tarmac views the scene is nice while food is good, especially the ratatouille. Service from Veronica was an added bonus. She's better than some of the Michelin star staff in London!

Prob my best experience here to date, this was third time attempting entry and my second time…read moregetting access. Reason being relative to the amount of traffic this terminal gets, the lounge capacity is very limited. The waitlist can be up 45+ minutes and it's not guaranteed that everyone on the waitlist can enter before they need to board their flight. This time it appeared they were giving some priority to people who had to board sooner as long as I was willing to share a table with another customer. In this lounge the staff assign seats to each customer which isn't something you usually see, though made sense based on the small size. Since I had only about 15 minutes prior to boarding time I wasn't choosy about comfort, really just wanted to grab a quick breakfast prior to getting on the flight, so this was fine by me. There's a small bar with breakfast selection of the day being "English breakfast" items: scrambled eggs, baked beans, crispy bacon, sausage. They also had some fruit/veg juices, pancakes (via a nifty little pancake machine), a bar with limited alcoholic drinks, and regular coffee/tea options. Functional enough for a quick stop though less comfortable than some other international lounges in terms of space, but still better than many lounges in the US when comparing quality of food.

British Airways Business Lounge - A First-Class Experience Before You Even Board…read more All I can say is wow. The British Airways Business Lounge really impressed me. First off, it's very clean and spacious. You feel the difference the moment you walk in. They've got water stations, soft drinks, a wine selection, and even beer on tap if that's your thing. It's a place where you can actually relax before a flight. The breakfast spread? Well-styled and delicious. Everything from pastries to hot food was presented nicely, and it wasn't just for show--it tasted great too. I also don't eat pork they brought me some vegan options a nice touch. One of my favorite parts? You can sit back, enjoy your food or a drink, and watch the planes come and go. The whole setup is elegant and efficient just what you want from a business lounge. British Airways knows how to treat their travelers right. This lounge is a great way to start or be a connection on your journey.

We have visited this lounge several times and are impressed with food selections, the bars, and the…read moreservice. This visit, the place was only half full, other visits have been packed. A classy place to hang out between flights, with flat chargers at some seating areas. The lounge is kept very tidy, and empty dishes are whisked away.

It takes a bit of a walk and a few escalators to get to the British Airways First Class Lounge, but…read moreit is absolutely worth it. This lounge has the space as in a huge area, the relaxed vibe, the very comfortable chairs and sofas to make this the perfect stop and break when taking that 15-20 hour flight to Asia with the one stop in London. Well this stop is the best. The team here is outstanding. They have a greeter 30 feet outside the entrance. There have always been 3 staff members at the check in which is in seconds. Love the selection and top shelf beverage and wine variety. Really love the ice cream cart. Get a genuine and full English breakfast here. The handy QR codes make it so easy and convenient to order and instantly receive food, drinks and amenities right at one's seat. Enjoy the ultimate shopping experience as you jump on the " Reserve and Collect" computers to reserve and shop from any store or boutique at the airport. All this while checking out the sun teasing with a ten second appearance and the planes entering and exiting the gates a few hundred feet away The team here keeps the buffet stocked and picks up used plates in a jiffy. The sad part is leaving after settling into that beautiful LazyBoy armchair and hopping on the sometimes crowded elevator( excuse me lift) as the escalators going down are temporarily out. First Class all the way.

This lounge is accessible with oneworld emerald status. There is also a dedicated security area…read morethat leads directly into the lounge, which is great because theres no line at all. The lounge itself has plenty of seating all over the place. A full bar centrally located and a dining area with plenty of eating options. I was there during dinner hours, I didnt find the food to be anything special, but it was def better than whatever will be served on a plane. Be aware that this terminal is massive with its own train connecting 3 diff areas. So your flight might be up to 15-20 journey from the lounge if its in a far away gate. Would def recommend this lounge if you have access!

Arrived at 6:30am on a Monday and was happily surprised that this place was empty!…read more - coffee machine - clean bathrooms - ample seating with plugs from nice chairs, to long tables to small tables - fresh juice and fruit water - croissants, beans, eggs

The Plaza Premium Lounge at Heathrow Terminal was honestly pretty disappointing. It was a struggle…read morejust getting inside. The wait was about 15-20 minutes, so we checked in, walked around outside for a bit, then came back and were finally able to get in. Once inside, there was barely any seating available. We eventually found a spot, but the overall experience didn't really improve from there. The food was not good at all, and the selection was extremely limited. They were out of plates, out of utensils, and even the beverages coming out of the refrigerator weren't cold. Overall, it just didn't feel worth the wait to get into the lounge. We basically used it to kill some time and grab some below-average food before the flight. Definitely expected a much better experience.

The best lounge ever !!!!! Ala carte menu and fresh charcuterie and fresh smoothies with no sugar…read moreadditive. Fresh fruits, Fresh baked bread and cookies, banana bread. All healthy and delicious! It's like a very fancy and pricey restaurant with 5 star food quality and service. Amazing ambience, meditation pods available too. Iced matcha latte with soy milk was amazing. My server was really good, smashed fresh avocado on a sourdough bread minus eggs and sour cream was a delight ! Parantha with chickpeas and green moon sprouts were super good and healthy. Love it

I stopped by here twice during my recent trip. This being their flagship lounge, was really well…read moredesigned and quite large compared to their lounges in other cities. Lots of seating options. During certain windows, the lounge can get quite crowded. I was able to find a cosy nook during my visits. As with their other lounges, each table has a QR code menu to place orders and the items in the menu changes based on the time of the day you are in. During my morning visit, I ordered a mocha, eggs royale (smoked salmon benedict) and a green juice. During late afternoon, they offered high tea and I was pleasantly surprised by the huge basket with sandwiches, quiche, scones and pastries. Each of their food items and beverages were exceptionally good. I also used the showers which was well maintained. The bathrooms are also individually designed allowing privacy and space to freshen up, change etc.

This is a fantastic lounge located inside of the Barcelona airport! You need to go through security…read moreand there are signs that will direct you to an elevator on the left. This will take you to the entrance of the lounge. All of the employees are very friendly and the lounge itself was pretty clean. The bathrooms were clean and the concierge desk had plenty of kits available upon request: dental, sewing, shaving, etc. Very helpful instead of trying to dig through your carry on for necessities. The food buffet was very nice and had a good variety of pastries, salads, sandwiches, yogurts, fruit, pizzas, cold cuts, and Spanish dishes. They also had a bunch of flavored waters, fruit juices, cappuccino machine, bottled waters, beer, wine and more. A lot of the food was very good and this was the perfect recharge spot before getting on my flight. The lounge had lots of seating and great views of the duty free shopping area below us.

Big lounge, can get busy especially with families and kids…read morePros - smaller spaces avaialble if you want some quiet time Food selection good for bfast and lunch with multiple choices Cons - limited vegetarian options at lunch

The Concorde Room is a nice lounge. There were aspects of it that were luxurious, but then there…read morewere certain things that made it feel less exclusive. It's a lounge for First British Airways customers located in Terminal 5 at London Heathrow. The most premium feature of our visit was being able to dine in the private pre-flight dining booths. This is basically a restaurant-type experience. The food (we ate breakfast) was good and the high partitions in the dining area gave a nice sense of privacy. The service was top-notch and this was the best part of visiting The Concorde Room. After eating, we camped out in the lounge for what was thought to be about an hour, but turned into 3 hours with multiple flight delays. Good news is that the lounge is nice and does offer some outdoor dining as well, so there was plenty of natural light, but the lounge could've benefited from more partitions and more privacy. The decor is fine, but lacked the elevation and sophistication of other first class lounge products. The part where The Concorde Room loses a star is in the bathrooms. They are rather small, gender-neutral restrooms with poor lighting and they really felt like something you would've seen in just a regular terminal. Nothing luxurious about the restrooms whatsoever. Overall, The Concorde Room definitely delivers in the dining realm, but loses its luxury focus in other aspects of its execution.

We had a fantastic layover in the Concorde Room in LHR when flying BA. The staff was very kind &…read moreaccommodating, and we appreciated the "priority" for a shower that this stay conveyed. The food & bar were top notch an seating possibilities very comfortable. Highly recommended!

Compared to my previous visit in a BA business lounge, this one was in fact very good. Nothing…read morecompared to e.g. Delta One lounge, but nonetheless, it provided spacious sit-down opportunities in an acceptable noise ambiance, with reasonable even though not stellar food options.

The First Galleries British airways Lounge in London has great food options and strong coffee, it's…read moreenough to survive Heathrow. That said, it's a full-contact sport getting to the espresso machine. Rude travelers elbowing for caffeine should be an Olympic sport.

Flewe out of Heathrow the other day and it was a mediocre experience. I found the airport to be…read morequity stuffy as if they forgot to turn on the air conditioning. I love how the Picadilly line drops me off directly at Terminal 5, although it took me a couple tries to get on board a train that stops at Terminal 5! The priority security is helpful for premium cabin passengers although the rules at the airport weren't clear. For example, I was scolded for wearing my belt while it seemed that liquids up to 2L were permitted?!? The walk and tram to the B gates is misleadingly quite far, probably a 15-20 minute walk/ride. There are also limited food options once at the B gates, which are also extremely stuffy...

A major hub between the East and West, London's Heathrow has ranked in the top three busiest…read moreairports in the world. It has now has the added honor and distinction of being one of the cleanest, smooth, efficient, safe, nicest and happiest airports. Gone are the experiences of the 90's and that era of long lines in security and check in, long waits at baggage claim, tedious terminal transfer and traffic jams coming in and exiting. 1/29/26 - bright and happy staff at 5:50 am, immaculate and bright airport, team member standing outside the First Class Lounge welcoming and directing all, (great lounge btw with ample and spread out seating on very comfy sofas, great hot food, quality beverages and spotless bathrooms and showers); there is an ease in the air and happy folks around everywhere- the hospitality staff, the Boots, souvenir, Macallum, Rolex boutique members. There was a smooth flow despite the airport having a lot of delayed and cancelled flights coming in post storm in the US. The airport is easy to get around and there are info booths and the best part - there is an employee to assist literally every 100 feet. I also got to mail out some cards via a bright red Royal Mail box smack in the middle of Terminal 5. 5 Stars!