10/10 service from Dawnette! She has such beautiful energy, shes super kind, acommodating,…read moreeffiecent and thorough! Definitely will be taking my services back here if needed! Way to go on your employee!

If you want to work with a company that gives you ZERO…read moreservice and spew " company policy " - here's your place. Get locked out cause of iced up doors ? Too bad. We've been unable to gain timely access to our locker TWICE with no compensation. Watch auto debit payments work on a 20 something day cycle so they can zing with extra billing over the years ? Too bad that's company policy. Website says this location is open Mondays - nope it's not. The onus is totally on the locker renter and god help you if you miss one payment. You instantly become public enemy number 1. Steer clear of this place unless you like being treated like garbage. B. Prokop

Friendly and efficient both the movers and the office staff. Gave updates continuously as to when…read morethey would be here. moved an extremely heavy tabletop from the garage up a Flight of stairs with a 90 degree corner. No trouble at all and no damage to walls. Even we're kind enough to bolt the tabletop to the legs for us. Outstanding

Move took about three hours and cost around $900. The crew took a break on the clock, adding over…read more$60 to the bill. They broke multiple items, including an entire box of wrapped, clearly labeled FRAGILE plates and bowls, plus a sentimental cookie jar, and also damaged our walls. When we raised concerns, they initially said nothing could be done. After asking what resolution we wanted, we gave a reasonable request -- and they stopped responding. Very disappointing. Poor care and no accountability.

On October 13th, Ben, Daryle and Riley arrived at my Kelowna condo first thing in the morning as…read morescheduled to assist me with my move. The moving job involved dropping off items at a second address and then carrying on to take the bulk of the items to a storage facility. Our moving job was underestimated because there was so much prep work for Ben, Daryle and Riley to do - packing TVs and framed pictures, shrink wrapping and padding furniture, moving very expensive items and multiple large mirrors. They had to wrap everything because it was raining steadily and then unwrap it when they arrived at the storage facility. The move also involved moving furniture down very long hallways to the moving truck, working with a small elevator, and requiring the ability to pack both the truck and the storage unit like a precise jigsaw puzzle with everything having to fit tightly to reach maximum capacity. Ben and Daryle had to continue on the job for many more hours than participated without taking a break just to get the job done. They were offered bottled water and were too busy working to take the time to drink it. Their hard work and ability to stack things in a miraculous fashion at the storage facility saved me from having to rent an additional storage unit to accommodate all of my furniture and boxes. That alone is a great savings to me in addition to the extremely reasonable cost that was charged by Two Small Men With Big Hearts. Ben, Daryle and Riley were just above and beyond any movers I have seen before. It was like they were wrapping their own possessions. They took great pride in their work. My husband and I hired many numerous moving companies over the last four decades (moving every two years) and Ben, Daryle and Riley were just gems, the best I've ever seen, and I have seen plenty, including other companies that had terrible customer service, movers who broke items and did not reimburse, overcharges, extremely inefficient packing methods, etc. Ben, Daryle and Riley worked non-stop. They were so professional, meticulous, friendly, and very helpful and so supportive. I am an elderly woman who lost her husband recently and only had my two daughters to assist me with this big move. Having three strong capable men taking care of the heavy lifting and moving everything for us in such a professional and caring manner was a Godsend. I'm definitely going to be recommending Ben, Darryl and Riley and the moving company Two Small Men With Big Hearts to my family and friends. My daughter is so impressed that she has already decided that she will also be hiring Two Small Men With Big Hearts for her move from Kelowna to the West Coast at some point in the next few months, and will specifically be requesting Ben for that move. Ben, Daryle and Riley were incredible representatives for Two Small Men With Big Hearts and they are to be commended for their perseverance, tenacity and work ethic in what turned out to be an extremely challenging move. Thank you so much.

Avoid this company. We used them for a two part move. Both the move out and move in days were…read moreover-billed for time. Multiple broken furniture items that we have had no response from the company. A lesson learned - DO NOT pay until your broken items have been acknowledged. The Kelowna location does not appear to be a honest company.

Nol responded to my request for a move quickly. His terms were fair. His team was excellent…read more Nol, himself makes excuses for all damage that is done, (floor scratches) and can be pretty insulting criticizing how things were left to move (like a swing that we had only partially dissembled. We did our best - we are not movers... Items didn't always get left where we wanted them - so no final walk through. We had a wine fridge (full size) that we now have to get another mover to move since he forgot to bring an appliance mover - after being in the home seeing it and being told 2x Very frustrating. All things being equal the move went smoothly - although over two days as opposed to one. Nothing got broken - which is good. We paid his bill for the first move when he gave us the invoice. We told him we'd pay for Sunday when they were done but he said he needed to work out the bill. He sent it the next morning Monday around 8:45 - by 11 am we were getting threatening and harassing texts and emails from him. Calling us 'ignorers and telling us we are not 'nice'. Said he had to block both our numbers so he wouldn't get 'peed off' and would be emailing us to 'avoid taking action'... Unprofessional, rude, aggressive and uncalled for. We are talking about $1,000 moving bill that would have been paid before end of the day. Not a great feeling and incredibly unprofessional. When we e transfered the funds we got a "FRAUD Alert" notice on our text from TD Bank and are now trying to figure out why by calling the bank.

Aggressive and unprofessional to deal with. I sent a lengthy email outlining what we had, dates and…read morequestions for the quote. Got a curt lower case response that didn't answer any of my questions, only asking whether id be organized. I responded saying I felt this was a bit unprofessional as it hadn't answered any of my questions and lengthy email id taken the time to write. He completely went off sending me a paragraph full of exclamation marks about how I can't answer a simple question etc. Felt very aggressive and rude.

The movers refused to.listen to me!! I asked them NOT to put things in shed ...there is no…read morelock....because I'm an elderly female they refused to listen to me!! Horrible experience. Would recommend you find someone else ..charged double their quote!!!

From the owner: At ICU Moving, we stand out for our reliability, speed, and genuine care. We treat every move like…read moreit’s our own home — no rushing, no damage, and no surprises. Our team shows up on time, works efficiently, and communicates clearly from start to finish. As a local Kelowna company, we take pride in honest, hard work and treating every customer like a neighbour. What makes us unique is our attention to detail, friendly crew, and commitment to protecting your furniture and home throughout the entire move. Whether you need a full house move, apartment move, commercial job, or simple delivery, we make the process easy and stress-free. We come prepared, work with respect, and make sure your belongings arrive safely. Customers choose ICU Moving because we combine professional service with fair pricing, transparency, and zero hidden fees. We go the extra mile on every job and aim to exceed expectations. If you want dependable movers who care about your belongings as much as you do, we’re here to help.

I booked Moove It Fast for a 10:00 AM arrival on Sunday Sept 27th. When 10:00 AM came and went with…read moreno sign of the crew, nobody reached out to update me. I had to text my contact, who initially said they were delayed by 40 minutes. Ultimately, the movers arrived 3 hours late. Because of this massive delay, my family and I had to spend hours moving the majority of our furniture down to the garage ourselves just to keep our moving day on track. While the actual movers who showed up did a good job with what was left, the office management showed a complete lack of accountability. When I asked for a discount to compensate for the extreme lateness and our own hard labor, the contact flatly refused and demanded full payment. Good field staff cannot make up for terrible communication, severe delays, and completely unfair customer service. I would not recommend this company.

On the phone too much! Couldn't read the boxes properly as their English wasn't good. Otherwise…read morenice enough