10/10 service from Dawnette! She has such beautiful energy, shes super kind, acommodating,…read moreeffiecent and thorough! Definitely will be taking my services back here if needed! Way to go on your employee!

If you want to work with a company that gives you ZERO…read moreservice and spew " company policy " - here's your place. Get locked out cause of iced up doors ? Too bad. We've been unable to gain timely access to our locker TWICE with no compensation. Watch auto debit payments work on a 20 something day cycle so they can zing with extra billing over the years ? Too bad that's company policy. Website says this location is open Mondays - nope it's not. The onus is totally on the locker renter and god help you if you miss one payment. You instantly become public enemy number 1. Steer clear of this place unless you like being treated like garbage. B. Prokop

This is an awesome mover, I have used this mover for a second time moving from Kelowna to Victoria…read more The first move was for moving my son's gears to Victoria. Kyle is really awesome and the move was carried out very smoothly. I have used numerous movers in my life as I have moved from many countries to countries and multiple moves within a country. I would say that this is the best mover so far I met. As Kyle and his team are very accommodating and did their job in a fast and efficient fashion. You see, I have several degrees from several countries notably from New Zealand and Australia and have lived and worked in NZ, Australia, and several African and Asian countries. That's explain why I have moved multiple places and have used numerous movers. I fully recommended this mover. I salute this mover and he has no equals probably in the world.

Move took about three hours and cost around $900. The crew took a break on the clock, adding over…read more$60 to the bill. They broke multiple items, including an entire box of wrapped, clearly labeled FRAGILE plates and bowls, plus a sentimental cookie jar, and also damaged our walls. When we raised concerns, they initially said nothing could be done. After asking what resolution we wanted, we gave a reasonable request -- and they stopped responding. Very disappointing. Poor care and no accountability.

Avoid this company. We used them for a two part move. Both the move out and move in days were…read moreover-billed for time. Multiple broken furniture items that we have had no response from the company. A lesson learned - DO NOT pay until your broken items have been acknowledged. The Kelowna location does not appear to be a honest company.

STAY AWAY They refuse to take responsibility for lost items…read moreduring our move. They also put multiple scratches on my dining room table by stacking other items on top without protecting it. Office staff after move were very unprofessional. You will regret using this company for your move.

Aggressive and unprofessional to deal with. I sent a lengthy email outlining what we had, dates and…read morequestions for the quote. Got a curt lower case response that didn't answer any of my questions, only asking whether id be organized. I responded saying I felt this was a bit unprofessional as it hadn't answered any of my questions and lengthy email id taken the time to write. He completely went off sending me a paragraph full of exclamation marks about how I can't answer a simple question etc. Felt very aggressive and rude.

Nol reviewed my house 6 weeks before my move but when he came on moving day he had a Budget Rental…read moretruck and it was too small. He left 1/4 of my things behind. He didn't want to take the bottom of my bed because it took up too much room but I said he had to take it. I told his assistant that my bedroom rug had to go down first before the bed in the new place but they didn't even take the rug so I had to donate a $1000 rug to a thrift store. Nol kept saying it's my fault because I have too much stuff! He left all my storage shelves and end tables so at my new place I had nowhere to put things, Most of my kitchen things were left behind, all my coats and most of my clothes., and chairs etc. He was upset that i didn't pay him the balance but I told him I'd pay the rest when he brings the rest of my things. he kept complaining I didn't appreciate him enough! BTW, my brother-in-law helped with the move into my new place so he had an unpaid full time helper! He was supposed to meet with my friend 4 days later at the old place to assess what needed to be brought but I cancelled it because I didn't have time to check back to decide. For sure the bedroom rug couldn't come now and I was tied up trying to deal with things here and no storage to put things and coping without needed supplies. He went into a rage and sent an email saying he was all set to see the rest of my stuff but I cancelled that! So then he was so put off that he cancelled talking to me anymore. He said it was real SHITTY to not just pay what was owing and to hold as ransom! ...How dare I do that! I had zero clue! He said I was the worst! That I cared zero about others and was very selfish! He wished he never had helped and someone else came in and wrecked my stuff etc etc! Darn it. What could have been! All his helpers think I am a piece of crap please know. This is not a professional person. No way could I have him deliver the rest of my stuff after a message like THAT! He would damage it or hold me ransom for whatever he wanted .It took me 6 weeks to find another mover who would take a small job at a reasonable cost. Nol lost $1000 for work he didn't do.... it ended up costing me another $2400. I found out later that HE IS OBLIGATED BY LAW TO DELIVER THE REST OF MY THINGS. I found another similar review AFTERWARD, be sure to check around.

The movers refused to.listen to me!! I asked them NOT to put things in shed ...there is no…read morelock....because I'm an elderly female they refused to listen to me!! Horrible experience. Would recommend you find someone else ..charged double their quote!!!

From the owner: At ICU Moving, we stand out for our reliability, speed, and genuine care. We treat every move like…read moreit’s our own home — no rushing, no damage, and no surprises. Our team shows up on time, works efficiently, and communicates clearly from start to finish. As a local Kelowna company, we take pride in honest, hard work and treating every customer like a neighbour. What makes us unique is our attention to detail, friendly crew, and commitment to protecting your furniture and home throughout the entire move. Whether you need a full house move, apartment move, commercial job, or simple delivery, we make the process easy and stress-free. We come prepared, work with respect, and make sure your belongings arrive safely. Customers choose ICU Moving because we combine professional service with fair pricing, transparency, and zero hidden fees. We go the extra mile on every job and aim to exceed expectations. If you want dependable movers who care about your belongings as much as you do, we’re here to help.

On the phone too much! Couldn't read the boxes properly as their English wasn't good. Otherwise…read morenice enough

From the owner: Fair prices, Fast service, Impeccable results.read more