Lion was hired to take a tour group from Bucks County, PA to the Newark airport and pick us up on…read morethe return trip. Outbound the driver got lost and we had to help him with directions. On the return trip, the driver showed up 1.5 hours late and then did not know how to get to International Arrivals. The driver had the tour group coordinators cell phone number, but never called. These problems were compounded by an inability to get in contact with the dispatcher. We repeatedly called the company's number and followed instructions to page the dispatcher but he/she never called us back. I recommend that you find another alternative.

Pros: Prompt and helpful. Did a good job. Con: For me the…read moredriver had 'cigarette breath' while we drove and it turned my stomach a bit, but the I'm sensitive to it. My wife did not notice.

Great service and conversation with Chase. Text us when he was on his way and when he showed up…read moreright on time. Was a pleasure riding with Chase!!! Tom Martinez

I highly recommend KCS! Clean cars, professional drivers and on time. Stayed in constant…read morecommunication. I will definitely be using them again.

What a great experience start to finish! Michael helped me book our airport service and Kyle was an…read moreoutstanding driver! Highly recommend!

Omary has the finest Uber ride, in Philadelphia, PA…read more Look at this maxed out ride and he is so dope; nice, professional and on it. Check him out on the Uber APP.

I am extremely disappointed with my experience using Uber Courier…read more When I arranged this delivery, I provided clear and specific instructions through the app. I included the recipient's name and telephone number, the company name, and the exact suite number. I also selected the appropriate delivery option. I did not authorize the package to simply be left outside the building. The driver called me when they arrived for the pickup, so I had no reason to think there would be a problem with the delivery. When the driver called at the drop-off, I sent a message through the app explaining exactly where to go, including the company and suite number, and provided the contact information that had already been included with the delivery instructions. Instead of following those instructions or attempting to contact the recipient, the driver left my client's package on the floor between the front and lobby doors. They apparently did not even go inside the building. This put me in an extremely embarrassing position with my client. I arranged this delivery through Uber because I trusted that the instructions I provided would be followed. Instead, I was left looking completely unprofessional because the package was simply abandoned in an inappropriate location. What made the situation even more frustrating was Uber's response when I complained. I went through their complaint process and was initially offered a refund, only to subsequently be told that Uber could not provide one. This is also not the first time I have experienced problems with Uber's handling of an issue. At some point, Uber needs to recognize that there are actual customers on the other end of these deliveries who are trusting the company to provide a service and then trusting customer support to address problems when that service fails. I am extremely disappointed--not only with how this delivery was handled, but with how Uber handled my complaint afterward. My client was unhappy, I was unhappy, and Uber ultimately did nothing meaningful to resolve the situation.

Nothing short of 5 stars. John went above and beyond with our pickup which included loading heavy…read moreluggage and with the long ride was nothing but positive and polite. This is our 3 time using them. Very honest and transparent company. Highly recommend.

My friend stopped driving a couple years ago when he turned 85 and has been using Best Taxi, and…read morerecommended them to me last month. I've used them four times for PHL (Airport) transport and service has been reliable, prompt, and worth the extra $$ over Uber or Lyft. The driver has always been at my condo 5-10 minutes prior to scheduled pickup for early morning departure. Last Saturday we came back to PHL (1/14/22) from Palm Beach, Fl around 5:15 pm. The driver called and texted us to let us know he was waiting in a White Lincoln, clear instructions of meeting place, and we found his car as soon as we left the terminal. It was freezing Saturday night and we probably would have still been waiting for Uber by the time we got home. Excellent reliable service

Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.