Lion was hired to take a tour group from Bucks County, PA to the Newark airport and pick us up on…read morethe return trip. Outbound the driver got lost and we had to help him with directions. On the return trip, the driver showed up 1.5 hours late and then did not know how to get to International Arrivals. The driver had the tour group coordinators cell phone number, but never called. These problems were compounded by an inability to get in contact with the dispatcher. We repeatedly called the company's number and followed instructions to page the dispatcher but he/she never called us back. I recommend that you find another alternative.

Pros: Prompt and helpful. Did a good job. Con: For me the…read moredriver had 'cigarette breath' while we drove and it turned my stomach a bit, but the I'm sensitive to it. My wife did not notice.

Great service and conversation with Chase. Text us when he was on his way and when he showed up…read moreright on time. Was a pleasure riding with Chase!!! Tom Martinez

We had an excellent experience with driver, Kyle and KCS car Service. From start to finish,…read moreeverything was seamless. The car was spotless, comfortable, and clearly very well maintained. Most importantly, we felt completely safe the entire time -- our driver was professional, cautious, and very experienced. They were also incredibly reliable and punctual, which made the whole process stress-free. The service felt polished and professional, and the vehicle itself was beautiful. If you're looking for a safe, dependable limo service with top-notch vehicles and outstanding service, I would absolutely recommend KCS Car Service. Five stars all the way!

Used KCS last night for transportation to and from a corporate dinner. Kyle was professional,…read morefriendly, and safe. The vehicle was immaculate and made for a super comfortable ride. I would absolutely recommend!

Omary has the finest Uber ride, in Philadelphia, PA…read more Look at this maxed out ride and he is so dope; nice, professional and on it. Check him out on the Uber APP.

Had a scheduled ride to the airport and the driver canceled 15 minutes before pickup costing me a…read moreflight. No where to leave negative feedback for a driver that didn't show up. Don't ever use this service for a ride to the airport!

Nothing short of 5 stars. John went above and beyond with our pickup which included loading heavy…read moreluggage and with the long ride was nothing but positive and polite. This is our 3 time using them. Very honest and transparent company. Highly recommend.

My friend stopped driving a couple years ago when he turned 85 and has been using Best Taxi, and…read morerecommended them to me last month. I've used them four times for PHL (Airport) transport and service has been reliable, prompt, and worth the extra $$ over Uber or Lyft. The driver has always been at my condo 5-10 minutes prior to scheduled pickup for early morning departure. Last Saturday we came back to PHL (1/14/22) from Palm Beach, Fl around 5:15 pm. The driver called and texted us to let us know he was waiting in a White Lincoln, clear instructions of meeting place, and we found his car as soon as we left the terminal. It was freezing Saturday night and we probably would have still been waiting for Uber by the time we got home. Excellent reliable service

Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.