WOW!
Do NOT use this company. It appears something has changed significantly from their 5 star reviews.
My husband tried to pre-order some boogie boards and snorkels for our trip to Maui. The confirmed delivery was more than a day late. Okay, no worries, we made do--we didn't even complain. Then, we get the equipment and one of the masks instantly breaks when we tighten it! Sigh, okay, again .. we will make do.
Super frustrating that our confirmation indicated the delivery we had wanted but we had to spend part of our vacation figuring things out. (Are you coming, are you not, are things going to be broken, etc). Then, the pick-up (of the items) seemed like it would be seamless, but we got home and found out ..now that was messed up also!
Again, no big deal. Things happen!
Yet, once my husband called to address all of the issues with our reservation, Wes, was
less than helpful. Not only was he less than helpful. He tried to put blame on my husband, on the computer, and had the audacity to call my husband a narcissist! What in the actual ?!?
Excuse me?!?!?! We literally reserved our items in advance, the company confirmed and the company said they delivered it, even when our hotel said it didn't, then they delivered a mask that broke. From there, they picked up late and then had the audacity to belittle and berate my husband for their mistakes.
There are so many stands you can instantly grab these items from. I'd NEVER use this company again. Misunderstandings happen. We were super understanding when our delivery was late and when the mask that came broke, but once you start blaming the customer for your mistakes, that's a problem
Save your money. You'll be fine, find a place once you get there.
Wes should be fired. This place gives Hawaii a bad name. read more