We chose Brilliant Earth for our wedding bands and were really excited going into the process, but unfortunately our experience was disappointing. One of the biggest issues was how impersonal everything felt. We visited the store a total of six times, and each visit felt like we were starting from scratch. There was no sense of continuity or relationship-building--no one seemed familiar with us or our previous visits, which made the experience feel very corporate and transactional rather than special. On top of that, we received conflicting information about our warranty depending on who we spoke to. This lack of consistency was frustrating and left us feeling unsure about what was actually covered. Even during pickup, there was a lack of attention to detail--we were asked if we wanted to wear the band out instead of receiving a box and bag, despite the fact that we are not yet married. It just reinforced the feeling that our situation wasn't being thoughtfully considered. For something as meaningful as wedding bands, we were hoping for a more personalized and seamless experience. Unfortunately, the lack of consistency, communication, and overall attentiveness took away from what should have been an exciting and memorable process. I'd recommend others consider whether they're looking for a more individualized experience before choosing to go this route. Maybe we just had a 5/5 experience with my engagement ring but we were so sad with our experience. read more

My boyfriend and I went engagement ring shopping and had the best experience! Maddie helped us out and she was the best! I highly recommend seeing her! The space is large and very clean! I got to try on many options and if there is something online that wasn't in store we can request it and go back in. Overall such a great experience! read more

My ring is gorgeous and the staff are so helpful. My rep helped me find my perfect stone at an incredible value. I love that I can always pop in for a free cleaning! read more

Brilliant Earth - Jewelry Near Me - Chicago, Illinois

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I've always loved the brilliant earth website and it was so nice to visit the showroom in person. I had an amazing experience with Kam and ended ordering two beautiful rings. Kam was very knowledgeable and we had a great time. He made the appointment fun and I learned so much. I will definitely be back. read more

Alex was wonderful! He listened to what I was looking for and had some excellent suggestions. His styling is outstanding. He thought of combinations to wear the pieces in ways I never thought of. Alex gives you his honest option and is not pushy to make a sale. An excellent shopping experience, and we highly recommend! Thanks to Gavin too. read more

Victoria & Hayley were so incredibly helpful & calm. My friend and I each had appointments and both Victoria and Hayley were so informative kind and very helpful! The entire experience was relaxed, they were able to tailor a ring based off of what we like/what they had in the showcase. If you go to Brilliant Earth, request them! 10/10 experience read more

This is by far the worst company I have ever had to deal with in 30 years of being a consumer. Regretfully spent 20k on an engagement ring, wedding ring and wedding band from this dreadful place. The rings themselves are aesthetically pleasing but have come to find the quality and craftsmanship is below any jewelers standards. My wife had 2 small stones fall out in the first week. Luckily had a warranty and got them replaced. We got married and one week into the marriage her wedding ring lost a stone just a day after we got the engagement ring back from being fixed. I have never been so embarrassed and ashamded to of purchased such low quality/faulty rings. At this rate she will have zero diamonds left by the end of the year. I'll be keeping their repair shop in Jersey quite busy for the next 5 years. ****THIS PLACE HAS MADE ANOTHER ACCOUNT AFTER THEIR OTHER ONE WAS BOMBARDED WITH THE SAME COMPLAINTS read more

Brilliant Earth - Both engagment ring and wedding ring with missing stones falling out a day apart THIS AFTER WE JUST GOT THE ENGAGMENT RING BACK BEING FIXED! - Jewelry Near Me - Chicago, Illinois

Gorgeous rings, disappointing service. Long story short: If all you care about is the product, go for it--the rings are beautiful. But if the experience matters to you, I'd recommend going somewhere else. There are plenty of jewelers who can offer both quality and great service. Let me start by saying this: the product itself is stunning. I absolutely love my rings and have received so many compliments on them. They clearly know what they're doing when it comes to craftsmanship. That said, the customer service experience was incredibly frustrating. One of my orders was completely forgotten about--and I only found out after I called two weeks after it was supposed to be delivered. No one could tell me where it was in production, and I was promised a call back that never happened. When I followed up (again), I was told there was a delay, and it still took another month before I finally got my order. To make up for the mistake, they gave me a "free gift," which, if you've ever received one from them, you know isn't much to get excited about. On top of that, I had to drive 30 minutes out of my way to pick it up from one of their stores. read more

AWFUL EXPERIENCE AND UNACCEPTABLE HOW BRILLIANT EARTH HANDLED IT. This review is more for Brilliant Earth as a company, not so much their West Loop location. This ring was for our 1st ANNIVERSARY! I was beyond excited to surprise my wife. Ordered and promised to be delivered on 9/28. I even paid extra to expedite. I received an email on 9/27 at 11pm stating my order was not going to be delivered in time. Literally left me with no time to pivot and change plans while waiting for the ring. HUGE DISAPPOINTMENT! Customer service was zero help, given their steps of procedure on how to handle a situation like this. I was offered a "loaner ring" for the occasion...which in my opinion, makes this matter even worse. Unable to put me on the phone with a manager, or anyone higher up who can handle this situation, I had to wait awhile to get a call back. Even during that call, nothing was solved. They offered a friends and family discount on the next purchase...which I declined. After all of this, why would I ever give my money or even refer anybody to them? I was just left with another date promising the ring to be delivered to the showroom, on a Wednesday, the day this showroom is CLOSED! 1000% WOULD NOT RECOMMEND BRILLIANT EARTH. To top it off, during pickup, staff also forgot the gifts I was promised for spending over $1000. They had to be reminded. No apologies, nothing. read more

My girlfriend and I met with Ellie to try on engagement rings. We were both looking for rings for each other and Ellie was able to help us find the styles that looked good on us in just one appointment! They have an amazing collection and we were able to try on many different styles and shapes until we felt comfortable. It was only a 45 min appointment, but we never felt rushed. I only have great things to say about my experience! Thank you, Ellie! read more

I had the most wonderful experience with my Order. Ellie helped me out and she was above and beyond. This was my first time with this and she was patient, super informative and very kind making entire process special. I will absolutely be coming back!! read more

Ellie E. helped us out today and it was amazing!! I can't say enough about how great they were. The entire process was calm and she was made us feel so special in customizing every part. We were nervous going in because other places made us feel rushed, but we found the perfect engagement ring here. Thank you!! read more

Ellie was absolutely wonderful! She was patient and let me try on a bunch of different styles of engagement rings. She never made me feel pressured to make any kind of decision, and she even emailed my future fiancé directly on which rings I was interested in! Overall a great experience :) read more