I had a very disappointing experience after a consult for Picosure laser tattoo removal earlier today. The cost was just about double- even after a $400 discount- than I've been quoted elsewhere so I think the price is far too high, especially for a package of treatments. I met with the doctor for about 4 minutes and he was nice.
Regardless, my main issue is with the manager, who during 2 different phone calls, 2 voicemails, and 1 other call from another staffer, all failed to mention a $35 consultation fee. I made an appointment for a consultation and they got it mixed up and had me as coming in for a procedure- so left voicemails and a text the day prior to my appt that I needed to call to discuss if I was having Picosure on my face, a scar, or a tattoo, the cost, and they needed my payment before before my treatment.
First off- it is shocking they would have me coming in ready to do a laser treatment without a consult- no knowledge of my medical history, not talking about the potential risks, no overview of my skin type, and I may not have even been a good candidate. What if I was prone to cold sores and needed to take a prophylactic days prior to my treatment? That does not show care for safety of the patient. If I would've heard the voicemails prior to coming in (or read their Google reviews), I may have gotten turned off completely.
When I went to leave, the manager and I argued for several uncomfortable minutes where she repeatedly explained how she's sorry no one said anything to me, but this is their policy and I have to pay this fee, and it was my fault for not answering the phone when they called me the day before. She also (falsely) claimed everywhere in Gainesville has a consult fee for this and theirs is half the cost. Actually - this is my 3rd consult in Gainesville for tattoo removal, and all have been free, so they really need to research their competition better. When I said I would pay the fee, and would instantly dispute the charge with my bank, she said "If filing a dispute is the way you want to do business, then I will not honor this quote and we will agree to no longer to business." The way I want to business is - fairly, and with expected costs being disclosed prior to any services- so yes, I am happy to no longer to business here and will be taking my business to many of the other great, competitively priced aesthetic centers in Gainesville.
Do your homework - get FREE consults for laser tattoo or aesthetic procedures elsewhere and you will see there are much cheaper prices elsewhere, and you have the safety of an advanced registered nurse practitioner doing your treatments as opposed to an aesthetician like with Dr. Brill's team.
Feel free to take a look at the texts and voicemail transcripts left, and you can decide for yourself if this is professional. read more