Khashy and Nicole's team at Ma Maison gets an A+ in my book. Took my dad in during a critical time…read moreand made him feel like family until the end of his life. Tried 2 other big corporate facilities in the area and Ma Maison was the only one that truly made us feel as though he was really part of a family. Smaller houses with less than a dozen residents each made our experience there during the end of his life memorable. I'm grateful for the care and personal attention my father received and recommend that you consider Ma Maison before shelling out the big bucks to a bigger (and IMHO less "personable") facility. Even my teenage son said that he felt the caregivers at MaMaison were nicer to his grandfather than at the other 2 facilities he lived at over the last 2 years!

My family can't say enough good things about Ma Maison. Mom previously resided in a small private…read moreroom in a large, high end facility with a good commons area and impressive dining facility. After about 9 months, she needed more help and that help was not there (even though she had been moved to the lowest level on the 3 Level care ladder). Yes, she had a pendant/call button but the response was VERY poor. She constantly complained and the family finally monitored the call response and the response time was often hours (no kidding). It was a good place as long as you could handle your own bathroom needs and could get out of bed and were generally able to navigate without help. Ma Maison is a small, home type facility with about 15 residents in each of 3 homes. Bedrooms are situated around a common area that is used for dining, TV viewing, recreation, etc. When not sleeping, Mom was almost always moved into that common area and not left alone in her room. The staff interacted very well with the residents. They have a similar problem with staff turnover that all of the other Assisted Living facilities have but the owner is a "hands on" person who knows his staff as well as the residents. I was a little surprised when I first walked into the place after being used to the more high end facility, but that quickly faded. It's clean and well run and you can't go wrong in placing your loved one there. Overall, I would say our experience was pushing a 5 on a 5 star rating.

My family member has EXACTLY the same problems, being in another Brightview facility, He complains…read moreall the time, "nobody helps me with anything". In spite of the fact, that great deal of hours for the personal care (which my relative never got) already included into the price, they charge additionally for every move from their side. When I started looking deeper into the situation and asking questions, some members of the staff became extremely rude to me. Eventually, they started limiting my communication with my family member - for me not to be able to witness his mistreatment and advocate for him. So, it seems like a general Brightview facilities situation: building looks good - all the rest is just awful. That's how they make money on elder people, who can't protect themselves.

Early in 2015, Brightview White Marsh, along with four other facilities, were visited while looking…read morefor an assisted care facility for Mom. I was impressed with the appearance of Brightview White Marsh. The grounds were well cared for, the building was imposing and the staff members were friendly. The family made the decision to make this Moms new home. BAD DECISION. On the plus side, the food has been good and the common areas are maintained nicely. They planned to, and did, undertake major renovations throughout to this already attractive facility. We were lulled into our decision to go with Brightview by appearance only. If you or your loved ones are independent and require minimal assistance, this facility has real merits. They have a very nice dining room, large lounging area (I was impressed with the large fireplace, piano and comfy chairs), entertainment, activities, etc. However, if you require a higher degree of care, look elsewhere. Management oversight is virtually non-existent. Of the 9 senior staff members present when we entered the facility, only 4 remained when we left 18 months later (and some Director level positions had turned over more than once). Although the hallways and common areas were fresh and clean, the rooms of residents with incontinence issues always smelled strongly of urine and this was not only in our room. Complaints presented by various families, during the periodic evening meetings between the family and senior staff, went unaddressed. We frequently complained about the rough handling, lack of baths and lack of response to pendant calls. Mom frequently fell while transferring between bed & chair & wheelchair. She told the family that when she pushed the call button, no one showed up to help her. She is independent and we thought that she was being impatient. After being told that to resolve the falling problem we must hire a full time "sitter" for Mom that would cost in excess of $100,000/year ($25/hr. x 12 hrs./day x 365 days/yr.) plus expenses, we personally monitored the Brightview call response. We found that what Mom was telling us was true. There is no reason why it should take well in excess of 1 hour to respond to a pendant call or why a sufficient number of TRAINED RAs aren't available at all times to attend to the needs of residents or why it takes a minimum of 2 persons to transfer her while the rehab facility that she was in a month before finally leaving Brightview only required one person and that person didn't injure her. My initial series of complaints finally led to an investigation with dismissals and the hiring of additional staff, but the problem shortly reoccurred. We finally relocated Mom to a "home based" Assisted Living facility that houses a maximum of 15 residents per home. The care is outstanding, the facility is spotless without any displeasing odor and the residents are HAPPY. Mom is finally clean and well cared for.

Senior living at its best !…read more I have to admit I don't like the idea of retirement communities. I think you have a vision of depressed seniors, alone and bored. Well not anymore. What a great senior living model. You have to look past wheel chairs and walkers. (We will all have challenges in our senior years!) A friendly, loving environment. The friendships that develop. The activities are many. Gym, pool, cards. Volleyball. New residents coming in are made very welcome. The staff are just wonderful. Management to food servers you receive the service and consideration You deserve. Maintenance response is efficient. Their are many restaurants. I've eaten in most and find the food quite good. There are venues to serve the needs of all. Cafeteria style to fine dining. Indoor or outdoor. Even happy hour! The gym is state of the art. I wish the gym in my community was this stellar. My only concern is I won't save enough money to live here!!!!

Found the Oak Crest Sales Department friendly, and I looked forward to living there. Then, I moved…read morein. The painting had not been done, and when they got around to painting the walls, there was only one maintenance man, and he dragged my furniture across my oriental carpets to paint the walls. There were frequent notes left with long winded notes of work to be done, and why it was being done, etc. One morning I tried to call in my dinner order, and the answering machine said they would call me back. When they did not, I called again, only to find they were closed for that day. Most of the employees were pleasant, and hard working. The mail was delivered late afternoon. I found it best to pick up mail in the morning, when the area was not closed off. Missing having my car in a garage, they said the cars were shoveled out when it snowed, found out there was a charge. The "Fine Dining" is laughable. Any chicken served was a thigh, or leg, which I do not like. Their farm raised fish is loaded with pesticides. With 2k people having dinner each day, they could not prepare each one at the time of order. (Nice photo of a chef with a saute' pan.) With the way Oak Crest was for well residents, I could not take a chance of ever being in assisted living, or any nursing care Oak Crest was running. When trying to move out, the Move Out official ranted and raved at me, I knew I made the right decision. Gave the information requested, along with my badge, and keys to the receptionist, and left the senior prison. Now I cook my own food in less time than trying to order it, or waiting for a table in one of their 'fine restaurants' where food comes our of one kitchen. Many people are happy at Oak Crest, I was not one of them.

My mom is here for rehab. Like all facilities they are short…read morestaffed so be patient as you wait for assistance. PT and OT meets the basic requirements but fails to look outside of the box for solutions that take my mom's other deficits into consideration to tailor her plan so she can meet her goals asap. At times I feel she is way behind and should be further along. It is quiet and staff is friendly. Medication management is poorly implemented so you MUST review them daily with your nurse before you take them and with your physician with every visit. The food is good if you like a lot of carbs. You cannot have a vegetarian diet or any special needs diets. Food arrives cold everyday. I think they have not been allocated enough money in their budget to meet the needs of the residents. You cannot order your breakfast. You get scrambled eggs EVERY morning. My mom has never had yogurt, cottage cheese or protein drinks. She needs protein for muscle healing. Her nutritional needs have not been calculated so she doesn't receive all that she needs. Bananas are the only available fruit for her. This department is broken and needs some help from the CEO. Nutrition is vital to the healing process and someone doesn't value fthis. Covid affected her stay with limited visitation but they test the residents and staff regularly and keep on top of this. Another good thing! At the end of the day my mom says she would return to this facility for care if she had to. I know this facility is better than most.

food comes out cold, the kitchen feeds you whatever, they are always short staffed, the nurses…read morenever help answer lights if the aides are short staffed. They don't care about the long term resident. the place has really gone downhill in the last two years.

I've only been here once, but I was very impressed…read more The staff was very friendly and welcoming. The facility is nice and modern and clean. The grounds are lovely and the individual rooms are comfortable. While this is not an ideal situation under any stretch for our family member, we are confident that this facility will take good care of our loved one and keep him comfortable. All of our interactions have been good so far and we are glad that Morningside is here for us during this time.

The care the residents get are amazing. The staff is always friendly and helpful. The activities…read morethe they do seem like everyone enjoys it. It is a nice and lovely place. I would recommend this place.

Do not put your family members in this place. We pulled ours out and took them to a much better…read moreplace. Some of the staff are lazy and do nothing for the people living there. They sit around in their own urine, wear the same clothes for days in a row. The food is awful. There are no activities to speak of and they never go anywhere. They never get to leave the building. The new Administrator is unresponsive and insensitive. Just a miserable place for anyone to live. Keep looking. There are much better places out there.

From the owner: Here at Inspirations, we focus on the individuality of each resident including learning what brings…read morethem energy and life; considering the interests of their past and present. We look to the whole person, collaborate with their family, and deliver care that incorporates the latest research in Alzheimer's, memory loss, and other forms of dementia. It is our mission to help residents discover a new joy in life by giving them purpose, freedom, and dignity in a safe, secure, and fun atmosphere.

horrible place to live at while recovering. Dead battery in wall clocks. Bed remote controls don't…read morework or broken. Holes in walls. Roni the administrator . Makes this nursing home a toxic place to work, threatening place everyday, she narcistic evil person.

I have been extremely happy with the long term care my sister has been receiving. She is happy…read moresocial with all the activities they have. Taylor and Cheryl are awesome coordinators. The facility is very clean and well kept. All the staff, administration, nurses and care takers are awesome. The residents are happy. I could not have chosen a better well-cared facility for my sister. Thank you.