best private duty nurse I've ever had. the aides were very attentive and compassionateread more

From the owner: Our business specializes in Homecare. We treat your Family like family. Giving your loved one the…read moreopportunity to stay at home allowing them to keep their independence. We offer four hour to twenty for hour care. Services offered, ADL care, med reminders, meal preparation, transportation, and light housekeeping. We are the best at what we do. Reasonable rates. All caregivers are licensed and bonded. Please call 443-416-5586

Update: they are not licensed social workers. They hold themselves out that they are and that they…read moreare trained and capable of performing testing that a social worker would be able to do, but they are not.

A Geriatric Care Manager (GCM) is someone you can hire to look after an elderly relative such as a…read moreparent when they can no longer live independently and for example you live too far away to make regular visits to check on them and the care they are receiving. After my mom had a stroke my brothers and I, who live out of state, decided to hire a GCM. We hired The Option Group and Ellen Platt (who is the owner) and this unfortunately turned out to be a huge mistake. Ultimately we were very disappointed with their service. Not only did they display a lack of skill in assessing and reporting our mother's situation, but it turns out they have deceptive and unethical billing practices. At $150 per hour (not including travel time which is billed at the same clinical rate), The Option Group with Ellen Platt is very expensive but we decided to hire them. The initial visit was two hours (plus). The next visit a few days later was almost two hours and included Ellen performing a BCAT cognitive assessment test. The following week one day Ellen brought a social worker, one of her employees, named Jackie Tangires. Jackie visited mom again herself later in the week. During that time we received an email per each visit. They reported nothing unusual or urgent. The following week my brother, "Brad", came to town to spend time with our mother. On his initial visits he discovered that our mother was having a very difficult and challenging adjustment to the assisted living facility. He reported that he found a variety of problems including that she wasn't getting out of bed, she wasn't eating for several days and not participating in therapy/activities. He found this out by talking to staff (the same thing Ellen and Jackie were supposed to have done). My brother then called Jackie twice to find out if they knew about these problems. Jackie admitted that she had not uncovered these issues. Ellen having been there earlier in the week had not either, which is a serious error. We don't understand how both of them with their experience, qualifications and credentials (not to mention charging $150/hr incl travel time!) missed the poor adjustment given the time that they spent there. About 2 to 3 weeks later when he was leaving town, Brad emailed both Jackie and Ellen to gave them feedback by detailing the situation, what he found, and expressed disappointment that they had not uncovered the issues as that is why they were hired. Several days went by with no reply from either. I emailed Ellen saying that without a response we couldn't decide on next steps. The next day Jackie replied but it was unsatisfactory. She appeared to miss the point about the feedback. Her response seemed somewhat defensive, did not take any responsibility, and completely ignored the fact that she was there twice during the week. The conclusion is that Jackie and Ellen are not competent enough to 1) accurately assess our mother's situation properly, and 2) to read and respond to a reasonably clear and direct communication. I'm also not sure why Ellen (the business owner and person of ultimate responsibility) left it to just Jackie to reply to the email directed at both of them. We paid them $150 an hour to do just this - to find out the critical information, to act to mitigate problems, and report it to us. Actually given that they charge the full clinical rate for driving time (in addition to mileage) one is paying $300 an hour. We don't feel that our mother received the value of essentially paying $300 an hour for geriatric care management services and decided to end the service. In the communication I said that we should get a refund for the week's charges of $512 in which they failed to perform. Shortly after that I contacted mom's doctor who said they never received the BCAT assessment which Platt billed us for. Not counting the test itself (which cost about $75), we were charged $165 for the test scoring and sending it to her doctor. I followed up with Platt telling her that, and asked her to send the test results (twice in a 3 week period) and never heard back. When someone charges you for services which were not performed that's usually called fraud. We were charged a deposit of $250 which was for the last bill. However we were paid up at that point and there never was a last bill. I asked Platt a number of times to refund the deposit as would be expected and have heard nothing back. Usually when someone takes money from someone for services which were not rendered it's called theft. The irony of course is that they were paid by mom and they have defrauded from the very person they were hired to help. The conclusion while self evident is also, you should do everything else you can instead to avoid the disaster and exorbitant cost associated with failure. I would avoid Ellen Platt and the The Option Group due to their unethical, unprofessional, unscrupulous and disreputable practices.

Why am I the only one reviewing Mercy Ridge? This place is fire! I had the pleasure of attending…read morea birthday brunch for my friend who was turning 90. Yes, 90. It's the new 60. The brunch buffet was incredible. Everything was displayed so elegantly in a private room and the tables were decorated nicely. Each brunch item, complete with Mimosas, was absolutely delicious. MR outdoes itself each time I'm there. When it comes to food service and hospitality, they are leading the way.

Such a wonderful senior living experience. The staff are kind, professional and always so helpful…read more The facility is just lovely!

After a recent visit to visit my Dad (82 years old) realized he was needing some additional help at…read morehome after my Mom's passing last year. With me being out of state, I had limited time on my last visit to get everything coordinated. I reached out to multiple companies that could provide personal care and some companionship. After interviewing many companies, we picked Senior Helpers. From my initial call inquiring about services to our in home assessment, I was impressed with them and how they engaged my Dad. The next day they set up a few intros with potential caregivers and we found our Sarah. She has been amazing for my Dad and filled what was missing in his daily routine. The office team's communication has been great, keeping me updated on his progression. Being out of state, it has really made me feel a little more easy that he is in good hands. Can't say enough about Senior Helpers team. Dave J.

Consistent home care has provided my family with so much support. When my grandpa first got sick…read moreMaggie was in and out of the hospital with him. Calling doctors to make sure he had the most efficient and effective treatment.

From the owner: Quality Care for Quality Lives We’re here to provide…read moretrusted, heart-centered care so seniors can live independently with confidence Empowering seniors to enjoy life’s golden years

Helping hands Home Aid was an amazing organization to help with needed home care for my elderly…read morefather. They were always on time, wonderful caregivers, and completely flexible In regard to what our needs were as my father declined overtime. I highly recommend them to anyone looking for caregiver assistance, vetted and professional experience, amazing quality of care, and quick responsiveness when asking questions or for customer service needs.

From the owner: Helping Hands Home Aide & Services completes a personalized care plan for each client and matches…read morewith the best fit caregiver. Doing so allows our staff to immediately notice a change in status, implement a daily routine and familiarity between clients and caregivers. First Aid/CPR/AED classes available in- person or online.

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Activities of Daily Living, Skilled Nursing Care and Skilled Registered…read moreNurse Visits. WeCare has earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients who need and desire assistance within the comfort and privacy of their own homes. We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency . WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.