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BrightStar Care

2.3 (3 reviews)
Open • Open 24 hours

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7 years ago

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6 years ago

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DispatchHealth Urgent Medical Care Richmond

DispatchHealth Urgent Medical Care Richmond

3.1(17 reviews)
0.0 mi

I almost don't want to write this review because then I'm not going to be able to get an…read moreappointment. But I just have to say, this service is AMAZING. You call the day of and set up an appointment and then they come to your house to treat you. In this case, I had a Nurse Practitioner and Physician Assistant who showed up within the time period that they told me. They were very respectful of my space and so nice. They can see patients from 3 months and up, so I made an appointment for myself and my 3 year old. They gave us full thorough exams, Covid tests, and prescribed medicine RIGHT FROM MY LIVING ROOM. We didn't have to move! This is perfect if you're sick. I had written off urgent cares because I had had terrible experiences with them missing very important illnesses and putting my health at risk. Now this is the ONLY Urgent Care service I will use.

Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

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DispatchHealth Urgent Medical Care Richmond
DispatchHealth Urgent Medical Care Richmond
DispatchHealth Urgent Medical Care Richmond

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At Home Care Staffing - Contact info for At Home Staffing in Richmond VA

At Home Care Staffing

1.2(6 reviews)
1.9 mi•Willow Lawn, Near West End

I would give 0 stars if I could!! Our caregiver has been amazing and a godsend!! But today the…read morecompany called my mother and tells her she's not qualified anymore and told her to tell the caregiver to leave immediately! Left my almost 80 year old disabled mother alone with no explanation. No apology! Owner Tammy stated it's because her claims were getting denied since July!! Well my dear we have contacted Medicaid and you billed them 1st and you should be billing Medicare then Medicaid.-which you then told my mother you know what you are doing! Well guess what! You don't!! You offered no advance notice by phone, no written notice no nothing. Then another phone call and you stated "You should have a back up" Yes we are aware in an emergency! This was not! This is illegal and I will be contacting many agencies to report your company

I'd leave zero stars if possible. My mother-in-law was in need of at home care. At Home Staffing…read morewas contacted and sent an aide to help her. My wife (her daughter) helped her fill out the paperwork. Once services with At Home Staffing were ended (we went with another company) my wife received a phone call from their Operations Director threatening legal action against my wife because their aide (who ALSO is no longer with the company) voluntarily drove her mother to appointments without being asked to do so. The fact that their aide offered to do it and NOW they want to make phone calls threatening a lawsuit only AFTER services were ended with them is appalling. In addition to that; holding family members of the client accountable for the actions of their employee is beyond unethical. They had no issue with anything while their services were being received and paid for; only after the fact. I will be getting with my attorney over all of this as well as filing complaints with the state and the Better Business Bureau. I'd advise anyone who is looking for help for a loved one to avoid this place like the plague unless getting threatened to be sued in on your list of things to do.

At Home Harmony - Our LTC pharmacy packages patient medications in easy-to-use Dose-Pop packs and delivers them to patient homes.

At Home Harmony

2.3(3 reviews)
1.1 mi

These folks called me, unsolicited. Bad connection for each call and constant break-ups. Poor…read moreexplanation of the services provided. Evasive with respect to our questions. They didn't seem to know how to set up a video conference (no zoom, google meet, Teams, or the like?). Was late for our meeting (and prolly forgot until I pinged them). Seemed apathetic, poorly managed, and unprepared during discussions. Very odd. Also of note: the rep who called me kept referring to their company as "At Home Care" (which if that is the case, I can see why they would change their company name -- At Home Care has terrible reviews on Yelp). The other review I saw for At Home Harmony (a 5-star review no less) looks like a sales pitch from an insider, but you be the judge. Another red flag was, the rep went right into a line of questioning about my age and medicare status (as if to line up future business) rather focus on the elder in my care. Too many red flags.

They are unequipped to deal with Alzheimer's patients They never communicate when they are sending…read morea person over. The people who they send over have no clue what sundowning is. One attendant let my mom walk very far without her rollator, even though I'd just told her that my mom had fallen earlier in the week and had to get an x ray. The attendant was too busy on the phone complaining about my mom sundowning to catch that she was walking without her rollator. Another attendant brought my mom back with blood around her mouth and couldn't explain it when I asked questions. No wonder they've had huge turnover there.

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At Home Harmony
At Home Harmony - A small part of our wonderful provider team!

A small part of our wonderful provider team!

At Home Harmony

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BrightStar Care - homehealthcare - Updated May 2026

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