The quality of the Home Care staff that came out to take care of my parents was much better than…read moreother agencies my family had used. They were friendly and put my Mom with Dementia at ease. After my Father passed away, the main office worked with me on making last minute adjustments and was patient with me as I was transitioning a number of things. I would definitely recommend their services.

From the owner: At Home Care Assistance we pride ourselves on providing the highest quality in home assisted living…read morefor seniors in the state of Virginia. Our live in program is an excellent alternative to expensive assisted living or nursing facility care. We provide care on both an hourly and a 24 hour a day live in basis. We also specialize in home bed bound care for hospice patients or seniors with serious mobility issues. Call us today a free in home assessment of your loved ones needs.

Run from this company, do not walk...Run! If you care for your loved one at all and want the best…read morecare for them then I advise you search elsewhere for knowledgeable, friendly and helpful staff. The presentation of services to be rendered was completely misleading... overstated and vastly underdelivered. I was told the nurses were skilled and would understand the needs of my mother and right out of the gate the woman they sent was clueless. My 83 y/o mother had just received a hip replacement and we were looking for someone to help monitor her during a difficult phase of her recovery... basic stand and pivot to bedside commode... Turning in bed... monitoring blood pressures as she was, at the time, constantly fluxing with orthostatic hypotension. We were told the nursing staff was competent and would be able to do this and more, even light cleaning, meal preparation, full caring and respectful bed bath and some laundry service too! It sounded like a dream and too good to be true. It was exactly what I was looking for in terms of service and care for my mother. It was all a lie! First off, they were unable to find anyone for several days to come out and help. We even had someone sheduled and they didn't show up. When finally someone came, AN HOUR LATE, the woman literally huffed and rolled her eyes at me when I opened the door to let her in. She did not introduce herself in any way nor did she say two words as I led her downstairs to my mother's care area. She was very defiant, contentious and acted like she definitely did not want to be here! I was so uneasy and uncomfortable at the encounter I wanted her to leave then and there. I asked her if she knew of my mother's posterior hip precautions... no response! I asked if she was aware of how to do a stand and pivot and help mother out of the bed so as to avoid another hip dislocation, she looked at me like a deer in headlights. I then asked her if they had updated her on my mother's condition and the care needed... her only response was "yeah, they said she was real hands on." I proceeded to explain and instruct her as best I could. She then proceeded to sit in the chair across the room and watch the football game that my mother was watching at the time. I thought to myself "you've got to be kidding me! This is what you call a qualified caregiver and supportive palliative care!" She did not engage with my mother, speak to her nor even introduce her and give her name or offer to do anything other than, "you need me to fix her some food?", to which I responded, obviously no, I had already fixed her lunch in the hour I was waiting, which she was eating at the time of this woman's arrival. The whole experience was incredibly uncomfortable, but I had to go out and replenish supplies and groceries and other errands. I was so hesitant to leave but mother was having a really good day and was in bed watching the game, so I thought I could run out real quick and then just get back ASAP. I got as far as the parking lot of the store a few minutes away and immediately turned around and came back to dismiss the woman and figure out another solution. I called the oncall staff at Brightstar and explained the situation. They told me the woman had wanted to call out and not work that day so that was the excuse for the unprofessional behavior... I was thinking... why would you send that in the first place if that is the best you have... They tried to assure me that they did have really good qualified individuals and for me to give them another try the next day. They said this woman was no longer work with the company... Which I thought was strange to inform me of their employment decisions. They tried to convince me again to have them send another woman. I told them no... I would make other arrangements as they were obviously unable to deliver adequate staff to begin with. The woman was there all of 30 minutes. I dismissed her immediately upon my return home. Some time later I noticed I noticed an automatic debit from them to my bank account for $98. I disputed it. They were incredibly rude on the phone and very short with me stating it would be under review. I guess it's still under review because the charges were not reversed. Very unprofessional, very shady and very inappropriate business practices I advise anyone and everyone to look elsewhere!

What a MESS. Their turnover rate is faster than flipping a pancake! I wanted to receive help and…read morewas mislead by the false front that the slimy salespeople presented. Customer service does not compensate for lack of consistency of care for my loved ones. Smiling while lying to me about how well they would be able to take care of my family is a personal affront and disrespectful. So many better ways to get the same services from competitors. I expect them to close their doors and file for bankruptcy within a few years. They act like they have been given a box of snakes and a full time job. However, other companies have no problem with medical + non-medical staffing.

These folks called me, unsolicited. Bad connection for each call and constant break-ups. Poor…read moreexplanation of the services provided. Evasive with respect to our questions. They didn't seem to know how to set up a video conference (no zoom, google meet, Teams, or the like?). Was late for our meeting (and prolly forgot until I pinged them). Seemed apathetic, poorly managed, and unprepared during discussions. Very odd. Also of note: the rep who called me kept referring to their company as "At Home Care" (which if that is the case, I can see why they would change their company name -- At Home Care has terrible reviews on Yelp). The other review I saw for At Home Harmony (a 5-star review no less) looks like a sales pitch from an insider, but you be the judge. Another red flag was, the rep went right into a line of questioning about my age and medicare status (as if to line up future business) rather focus on the elder in my care. Too many red flags.

They are unequipped to deal with Alzheimer's patients They never communicate when they are sending…read morea person over. The people who they send over have no clue what sundowning is. One attendant let my mom walk very far without her rollator, even though I'd just told her that my mom had fallen earlier in the week and had to get an x ray. The attendant was too busy on the phone complaining about my mom sundowning to catch that she was walking without her rollator. Another attendant brought my mom back with blood around her mouth and couldn't explain it when I asked questions. No wonder they've had huge turnover there.

I cannot say anything bad about this company or employees. They were all very helpful,…read moreknowledgeable, kind and friendly. We had nurses, PTs, OTs coming in and they all were great. Nothing derogatory that I could say about them. I would recommend to anyone who asked.

Petersburg location: Quality care, amazing staff, progressive and continuous levels of the…read moreprogram. Highly recommended.

Horrible administration. Stay far away! Totally botched a family members rehab and is super quick…read moreto kick them to the curb.

Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

Feeling like I had a bad flu, decided it was time to get a covid test, just to be safe. First…read morecalled local CVS (a store I avoid on the best days) but they were booked-out for several days. Found a link to DispatchHealth and thought it was worth taking a chance. They have generally good reviews, and I loved the idea of a home visit. They arrived on time the nest day, after setting the time by phone early in the morning. Two very nice, very professional health workers, a nurse and a physicians-assistant, came to my house, did a very thorough exam, asked appropriate questions, and gave me a covid test on my front porch. They also wrote some prescriptions for me to ease the cough and other symptoms. They sent their results to my primary-care doctor, and called later to check on me and give some advice, which impressed me. They were friendly, thoughtful, and professional. And it's way better to be treated at home than to visit a clinic somewhere. Expectations were exceeded by Heather and Stephanie every step of the way. Highly recommended.

We called Visiting Angels when our mother, age 92, had to have surgery. They sent a very caring…read moreand helpful lady to the home to assist with daily care and activities. We all work full-time and could handle nights - day care was needed. The caregiver did everything that was asked and more. She made the bed, fixed meals, did laundry and some ironing. Plus kept both parents company. I would recommend Visiting Angels highly. Top Notch - accountable and easy to work with.

saw them at the Paragon and after researching, decided to try this for mom. They really are Angels!…read moreThis service has been a Godsend.

My dad was a resident here for about 10 years. He suffered from Parkinson's. During his time…read morehere, he went from the unassisted level, to the assisted level to the full care level. I must have visited this facility at least 3 times a week for a decade! I live nearby so it was convenient to walk there with my kids and visit my dad and the other elderly residents. We got to know many of the folks there, all the nurses and nuns as well. The front desk receptionist was always courteous and welcoming, the foyer is spacious and simply decorated. This place always felt more like an apartment building than a "nursing home." It was always fresh, bright, and clean. The floors were always so shiny and immaculate. We checked in and took the elevator to my dad's room. The living spaces there were always neat and organized, with laundry services provided. Residents can make their rooms as personalized as they'd like. We saw some lovely, well-appointed living rooms and bedrooms. The common areas are pristine and comfortable. We enjoyed seeing the other seniors there and took pleasure reading to them, helping with meals in the communal dining room, and even conducting Bible studies! The kitchenette has a couple tables, snacks and drinks for the residents. There's also a well stocked library and games. The nuns of the Little Sisters that run the facility provide spiritual support and many activities to keep the folks there encouraged and entertained when appropriate. They also have yard sales and festivals throughout the year. The nursing care was amazing and we felt confident in the safety and healthcare my father received. He was cared for in a dignified and gentle manner as he went through the stages of needed care. The staff made his adjustments for further medical assistance seamlessly. They certainly made a difficult situation much more easy to handle. Our minds were set at ease knowing my dad was being treated with compassion and love. Beautiful grounds surround the buildings, where residents can talks walks, pause for prayer and meditation and just enjoy being outside with nature. I'm so thankful for the extraordinary care my dad was given by the incredible people here. We couldn't have chosen a better home for him.