Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Amazing, compassionate, very high quality care and communication!! This agency truly treats you…read morelike you are a valued patient and not just a chart or medical records number.

From the owner: On-Call 24x7 Nurse owned and nurse run, we have a registered…read morenurse available on-call 24 hours a day, 7 days a week.

I use the services of Heaven at Home. I enjoy the ladies that they send to me for care. They are…read moreaccommodating to my requests. I recently fractured my T12 vertebrae. So I haven't needed their services because I was in the hospital and rehab. And I received visits from Stacey and Collette. Then if I need items they retrieve them for me. When I return home I will probably need more 'advanced' services. And it will return to Heaven at Home to get them.

Wonderful staff who try very hard to accommodate clients and their needs. They are locally owned…read morefor over 21 years and not a franchise so they seem more knowledgeable. Lots of caregivers to choose from if one doesn't work out. Office staff on call 24/7.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

My 98 yr. old mother (Millie H.) was living at Watermere senior living (which was great for her…read moreand they were great to her for a number of years..(thank you Jackie) until this year year when she decided she wanted more care and less responsibility. It was time, so.... We searched tirelessly the entire communinity and found that "The Oaks" is the nicest and best place. She has lived in the community for over 50 years and knew people that had moved to the Oaks and were very happy but we still chose to do our own looking and investigating. We kept going back to the Oaks. Eddie in sales was patient in answering our questions and addressing all of our concerns. A gentleman and helpful person above and beyond. The Exc. Director Leanetta Pryor completed and finalization the agreement and care for my mom to everyones satisfaction. She is as lovely as she is professional. The entire staff seem willing to accommodate their clients with a smile and swiftness we all appreciate. It gives me peace knowing they are very caring and looking after her and allowing her as much liberty as she needs and wants! She is still very sharp, so my comfort comes from her keeping me informed first hand at how they are living up to her (our) expectations. We highly recommend "The Oaks". Sincerely, Millies son, Jay.

My mother has been a resident at The Oaks at Flower Mound for over a year and it has been a great…read moreyear due to the facility, care, meals, activities and very helpful staff... but the level of care she received following her recent fall and broken hip truly exceeded all expectations. The entire team has been a godsend during this challenging time, and we cannot recommend them highly enough. We want to specifically recognize two exceptional individuals: Dora and Sunny. Their dedication to my 88-year-old mother's recovery has been remarkable. They approach her care with a perfect blend of professional expertise and genuine compassion, consistently going above and beyond to help her regain her strength and independence. Dora and Sunny's consistent encouragement and specialized support have been crucial in getting her back on her feet and well on her way to normal. The rehabilitation process can be daunting, but thanks to the tireless efforts of the care/rehab staff, my mother feels motivated and cared for every step of the way. The entire facility provides a warm, supportive, and safe environment for its residents. We are incredibly grateful for the peace of mind knowing she is in such capable hands. The Oaks at Flower Mound is truly a five-star community.

Best experience and best customer service! I stopped by today and was seen right away. Thank you!read more

Since my initial phone call, I have dealt with great customer service and knowledgeable agents. The…read moreonboarding process was seamless and their communication is . Thanks Maurice, you are very professional and kind. I'm excited to come on board.

The care quality is like no other. This team goes above & beyond to see heir clients get…read moreeverything they need.

Main concern was assistance in medicine compliance,oxygen compliance, game playing, hygenic…read moreassistance and then light housekeeping. Four days of visits and zero game playing. Wet clothes left in washer. Not hitting all the marks. Add to that a want to bill you via credit card before you see the bill. Not a great way to run the business.

They say they will call you back. They never do. I would not ever recommend Accent Care to anyone…read morewanting professional nursing care. Most of the problem is with scheduling . They cannot ever seem to get their act together with consistent care.

Low quality care. Nurses are over worked, always working short staff while managers lecture them on…read moregiving quality care. Nurses can't take care of patients because management lacks knowledge of what their own role so they think they are giving them right guidance. The so called upper leaders from all departments are inexperienced. They put themselves on a high horse while being arrogant with their dictatorial style of management. The HR department lacks the skills and abilities. What can you expect when the top is an inexperienced person. He got his position because he knew someone who put him there (that someone was also canned from the company. He didn't know what he was doing either. Just big talker.). Not a surprise. Most of the higher up managers got their position because they knew someone. Don't work for this company. It will be time wasted. Go get care from some other places. So many other better run organizations. Three Oaks is the best. Go there for your relatives care.