This agency does not even deserve any stars, let alone 1.
The "aides" have very little to no skills. show no initiative, and always have to be told what to do even though it is spelled out in the care plan.
They seem to only be concerned with sitting on their phones or watching videos or movies on their tablets.
I never had any consistency with which aide would be coming, even though it was promised that I would be matched with an aide with whom I developed a good rapport. Never happened. Punctuality was always a problem, and I went 3 consecutive Sundays with no coverage at all; thank heaven for my family! There were too many days when my aide never showed up at all, and both the scheduler and the owner always swore to get me an aide when I called the office, but consistently gave a disclaimer, always promising "I am trying to get someone, but they must be sleeping, or their phone must be turned off."
My favorite was one aide who deserted me (I am wheelchair-bound) to drive to McDonalds for her lunch. These girls--yes, most were 20-somethings whose experience caring for clients consisted of caring for their grandmother.
Another highlight-I use that word extremely loosely-was caregivers who arrived sick--I have a suppressed immune system and cannot be around anyone who is coughing, sneezing, etc. One time the caregiver spent her shift wiping her runny nose; she claimed it was "allergies." I spent the next week in bed with a severe Upper Respiratory infection, and was extremely weak.
There is NOTHING "bright" or "star"-worthy about this agency at all. I have nothing but regrets about ever having dealt with them! read more
