Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

My wife was at this facility for about three weeks for rehab therapy;had major revision knee joint…read morerevision surgery and rt.shoulder fracture .The staff at every level were caring and kind,treated her with respect,was patient when attending to her .Kathy Dodge RNP, was professional,knowledgeable and very attentive to my wife's needs and a good listener.PT staff were competent and very helpful The menu had enough choices for the week. The rooms and corridors were clean The facility could benefit from some renovations and updates,particularly to the HVAC system;the furniture in the room needs modernization,the windows need better blinds/curtains to darken the rooms at night. Access to the facility is easy,parking adequate and convenient

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.

Great service once I actually got an appointment. In an out very quickly they even got to meet…read moreearly. It was a six month wait for the appointment that was the bummer

i was treated with warmth, care, focus to my needs. I was given options and information. They…read moreresponded to questions on mychart quickly. I could not be more satisfied. Was seen for trigger fingers, got injections, then surgery. I'm sorry to read about others experiences, but they certainly didn't match mine.

Came here to visit my Grandma it is a very nice facility and looks very new. Everyone is very…read morefriendly but some nurses seem confused. My grandma says the food is okayish but soup is delicious.

Care is good, but the food at the cottages is terrible. They need to update the menu and serve more…read morenutritional and tasty food. For many, eating is the highlight of their day and it is a disappointment when it is so bad.

I had a pretty good experience with Physical Medicine and Rehabilitation from 2012 until 2016…read more Lizzette at the front desk is still awesome. Then all he!! broke out and I'm not quite sure what caused the change, but something seriously wrong is going on behind the scenes here, as what was once a professional environment has been taken over by a strange passive-aggressive culture during the last 12 months. This is a short overview of my last, & hopefully final, interaction here: After Dr. Taddeo refused to see me in December and put me on a January waitlist for an urgent issue re severe injury to my spine and hip, Dr. Geraldine Dapul was willing to see me in January but spent a half hour gaslighting my condition during my 2nd appointment with her. Dr. Dapul refused to answer any of my questions about the medications her office prescribed me, or the 3rd MRI ordered for me, or the possibility of seeking chiropractic treatment, etc. etc. She literally answered every question with "I don't know." She was like a gatekeeper preventing me from getting treatment for my painful condition. It was so surreal. Why would anyone with an MD act like this? She rolled her eyes at me when she brought me to tears in pain from her "exam" and signed with impatience when I asked her to stop what she was doing to cause the pain. I wish I could type up and post everything that was said and done because it is so appalling! She literally raced me to the front desk interrupting another patient checking out there (so much for HIPPA) after I asked her what the procedure was to leave with a copy of my records so that I could transfer to another "care" giver. What the?

After a 2-week hospitalization, my 83-year-old sister was sent to Woodside for physical therapy…read more She had many excellent people who took care of her. She had PT 2 times a day, which is more than we thought she would get, but really helped get her back on her feet. She enjoyed the community activities. She met a new friend, who she still keeps in touch with since she left. The only thing she did not like was the food.

The building does need attention but the staff more than makes up for it. The care my mom is…read morereceiving has been excellent, given she has memory issues. The staff has worked with my mom to make sure she fit in and the food is not bad either. I couldn't do their thankless job.

Staff at the facility were always welcoming and kind. They have a lot of activities going on and…read morethe courtyard is nice.

After the treatment or the lack there of for my father-in-law I wouldn't take a sick animal…read morehere...Sure it starts off friendly enough and then once they have you the fun starts...He was there for wound care which only got worse as they had him, eventually he had to return to the hospital in worse shape than when they admitted him into Kirkhaven...We turned them into the state and after 3 months we heard back from them and they were no help whatsoever, seems somebodies getting paid...Trust me don't send a loved one here under no circumstances...