Brighter Mechanical recently completed a complex re-piping project in the condo complex where I am currently a resident. I can't speak highly enough for the quality of the work they performed throughout the job. Their level of professionalism, technical knowledge combined with their excellent customer relations was of the highest quality. I give these guys a 'AAA'!! Rolf H. VERY satisfied customer read more

They did their job just fine. A difficult project replacing a high-rise's old poly-b plumbing. The staff were very likeable, very capable and organized. read more

I've worked with these guys for years and their professionalism and ability to take on challenges in older buildings is second to none. Reading the other reviews surprises me. Surely things can go wrong, but I am very positive that the list of happy customers far outweighs the list of unhappy customers. read more

Forgot about these guys until I saw another review. They fixed an issue in an apartment my roommate and I lived in years ago, looks like they still suck. We came home to our coffee table moved and a glass of red wine we'd left on it dumped on the carpet, with the glass lying beside it. They left white dust all over everything, and especially creepy was the hand print in the dust on my roommate's dresser. Hopefully they just had to move something...right? My then boyfriend told me he had come by one day, saw the door open and that they were working in the suite, and realized I wasn't home so turned to leave. The guys were basically like, oh come on in if you want. He was creeped out and so was I - nobody should be let into your suite without your permission, especially as they had no proof who he was! read more

They did an absolute STELLAR job! The plumber Travis was so kind and courteous. After my experience with this company I don't think I would get repairs done anywhere else. 10/10 great job! read more

Amazingly professional! The work was done quickly and cleanly. They did all of the work while I was out of the building during business hours. They even hosted a CATERED event at our building to explain how to work would be done. They had well thought out systems in place to exchange keys and tell us exactly when they'd be working in our suite. But best of all, when I locked myself out of my suite one day, Greg the foreman met me at 8AM to give me my spare key back. These folks are terrific! read more

If your landlord tells you that Brighter Mechanical is coming to repipe the building, save yourself the grief and just move. Promises of professionalism, courtesy, and 48 hours notice before entering your apartment simply aren't kept. Not even close. I ended up sleeping at a friend's house for much of the course of the repiping because it was just way too unpredictable when they would be barging into my home. One morning, when they were not scheduled to be working in my apartment, a tradesman actually entered my apartment and opened my bedroom door (where I was still in bed). No knocking, no apology, and no business being in my bedroom. Disgustingly unprofessional. Complaint emails sent to their online customer service aren't replied to. At the end of the repiping, they send out forms for tenants to fill out whether there is any outstanding repiping problems. I filled it out - there were still some issues with my bath faucet (which they had changed) - but nothing was done about it. The whole repiping process took a whole month longer than they'd promised in the beginning! read more

Worst company ever! EXTREMELY unprofessional. Entered my apartment with NO notice (there should have been a 48 hour notice prior to entry), was unapologetic about it, left disgusting mess in my toilet (shouldn't even have used my bathroom AT ALL) and threw garbage in my garbage cans, left garbage behind in my apartment after they'd finish their pipe work which I had to clean up. Completely unprofessional and rude, would never recommend them to anyone. No one should ever have to come home and feel like their apartment had been dirtied by strangers and have to clean up after them. If I could give them zero stars, I would. read more

They seem to have decent enough workmanship in the finished product, but their communication with tenants, respect for their homes, and ability to finish their work in a timely fashion are sorely lacking. Currently, they are replacing the piping in my building complex (Sunset Towers, in the West End), and I am unfortunate enough to be among the last whose apartments are being worked on. They began work on my apartment 37 days ago (for a job that was estimated to take 17-20 days). I'm still waiting for them to finish. Day 1 of demolition, the workman was secluded in the bathroom with my hall door propped open. I came and went several times without him noticing. Not very respectful of my home. Also, when propping doors open, they kicked chunks of metal under them so forcefully that both the bathroom and hallway doors were forced out of square, and now jam. For more than a month, now, I've had to go down to the lobby and consult a white-board to see if work is scheduled the next day. Sometimes it has been listed, but once it was not, and I still had someone showing up at my door the next morning at 8. They've also removed my possessions from my basement storage locker before the date on the notice (which in any event was 'scheduled' to begin on the first day of a long weekend). And in an extra flourish; yesterday they not only shut off the cold water to a number of suites (including mine) without notice; they also forgot to turn it back on before they left for the day. That's right. They had to be contacted by building staff to come back and turn it back on. So, if you ever hear of these guys working in your building, try not to be at the end of the job, because they just won't care how they treat you. read more

We recently had our condo repiped by Brighter Mechanical. While a repiped is an invasive process, I was very impressed with all of the Brighter guys. The foreman was very personable and answered all of our questions. All the work was done just the way they said it would be done. Their work areas were cleaned up every night by the time I got home. Overall they were really friendly and helpful people. I would recommend them if you need a recipe done in your building. read more

Brighter Mechanical were hired by the strata to repipe our building. We have had a couple of floods in the hallway from the piping work already and the minimal disruption they tell you about is false. Dust and dirt is everywhere - inside cupboards, on items. Also if you are really unfortunate, then they will also manage to break a sprinkler head in your unit and try to cover up how much damage they did by lying about how they flooded the apartment and expect you to stay in the unit as they deem it "liveable". Thank god for our insurance company who sorted it all out for us. If your strata give you the opportunity to vote on using them - vote NO! read more

Brighter has a lot of good people working for them and they do the best they are able. But a lot of the guys are teenagers or early twenties that do the main changing of pipes and wall cutting. They were tiles cracked that worker tried to deny he did but before pics showed it wasn't. Wooded toilet roll attached to drawer got broken. But main thing is my pipes making ticking sounds every time I turn on and off bathroom taps, even hear the neighbours taps when mine aren't on. Never in my 11 years here did I hear any noises before. When I mentioned it to foreman he said nothing they could do. Huh! Thing is not everyone in the building has this happen to them. Only a select few. So tell me how is that possible when the others didn't have to put up with that. Not too happy about some of the workers. But the older ones were more professional and helpful. read more

They may do great plumbing work but their track record so far is lousy when it comes to being respectful of my home environment. Apparently they've never heard of the expression "clean up after yourselves". They leave ridiculous amounts of dust and grime behind - dirty handprints on my walls, TONS of dust all over my floors, sinks, toilet seats, etc. that they can't even bother to clean up at the end of the day. Boo hiss to this business. read more