My experience with this agency was very disappointing. From the start, we realized how competitive…read morethe au pair process is--candidates often juggle multiple interviews (sometimes 8 or more), which makes matching difficult and time-consuming. As a mom, spending hours completing requirements, scheduling, and attending interviews (I did at least 8, lasting 30 minutes to 2 hours each) was incredibly taxing.
We waited 2.5 months for our first au pair to arrive. Before coming, she asked us to pay $55 for her luggage from Connecticut to Florida. It wasn't about the money--it was the principle, especially after already paying significant agency fees. After arriving, she stayed in her room for 2.5 days despite our efforts to engage her. On the third day, she left to "explore" and instead flew back to Connecticut. She later texted that she was pregnant and had to leave, abandoning all her belongings. I made multiple attempts over three months to return her things, but she stopped responding, leaving me no choice but to donate them.
We then entered rematch and found another au pair from Colombia. One thing I noticed is that rematch profiles rarely reflect any responsibility on the au pair's side--it's almost always framed as the family's fault. That became clearer with our second experience. She couldn't give a clear reason for her rematch, which should have been a red flag.
During the 2.5 months she stayed with us, she frequently invited friends and her boyfriend to stay overnight, eat our food without permission, and treat our home like a vacation spot. She had little to no childcare experience and didn't even know how to hold a baby. I had to teach her everything, and she was often not receptive to feedback. She also had habits that became difficult to manage, like taking long mornings for herself and consuming excessive groceries and drinks.
We went above and beyond--providing a car, teaching her to drive for two months, and taking her to the DMV multiple times. I even purchased a ticket for her to visit her family in Colombia over Christmas, with the agreement that she would reimburse me if she left early. Later, she requested time off during my busiest work period to go to Las Vegas. When I declined and explained that time off must be approved, she said she would take days off regardless.
Shortly after, she falsely claimed that I had yelled at her and chose to leave. When I asked her to repay the flight as agreed, she became aggressive, used profane language, and even called the police claiming I was forcing her to pay for a "gift." After the counselor got involved, she ultimately repaid the ticket. The situation was extremely stressful and left me feeling unsafe in my own home.
Our third match initially seemed promising, but after a month of communication and a signed agreement, she backed out, saying she no longer felt safe coming to the U.S. The message felt impersonal and dismissive given the time we had invested.
Throughout all of this, the agency provided little to no support. After our first au pair left, we were simply placed back into the general pool with no additional help or priority, despite everything that had happened.
In total, we lost nearly $2,000 in non-refundable fees and countless hours of time and energy. This experience was exhausting, stressful, and ultimately not worth it. I would not recommend this agency or the au pair program in general. In my opinion, alternatives like a live-out nanny or daycare are far more reliable and less disruptive.