Furry Tails is exceptionally disorganized, lacking in accommodation, and the staff is unfriendly. I…read moreshudder to think of the experience our dogs endure when separated from their owners and entrusted to this establishment's care. Upon reaching out for services, I encountered a receptionist, Lynne, or onboarding staff member who exhibited inflexibility and lacked clarity regarding the availability of days for my dog's care. Despite claiming to be "almost at capacity on Tuesdays and Thursdays," they were evasive about providing alternative days, showing a prioritization of their convenience over accommodating paying customers like myself. Moreover, they failed to establish a designated time for pickup or drop-off, leaving me to initiate communication for this vital information. Their response indicated a vague pickup window of "probably between 9:45 and 10:15." On the day of service, despite providing my precise address, including apartment number, and contact number well in advance, I received a call from the receptionist at 10:38 a.m., exceeding the initially provided pickup window. By the time I reached the designated spot, the driver, who coincidentally was also the owner Neal, had already departed. Upon contacting the receptionist, I was met with the explanation that the driver "waited for a second and then had to leave because he was on schedule." However, their scheduling should have allowed for minor delays, especially considering the substantial one-hour pickup windows already established. Furthermore, the receptionist attempted to shift blame onto me, stating that the driver was unaware of my apartment complex and lacked my direct contact information. This assertion is unfounded, as I had provided detailed information including my apartment number, and the receptionist had my contact details on record. Their refusal to take responsibility and insistence on blaming the customer instead of acknowledging their organizational shortcomings is disappointing, particularly for a business claiming 20 years of experience. As this incident occurred on our first day of service, I expected a modicum of grace and professionalism. However, the receptionist's conduct and subsequent blame-shifting left much to be desired. Their assumption that all customers reside in single-family homes further underscores their lack of consideration for varying circumstances. Based on this experience, I cannot in good faith recommend this business, and I am relieved that my dog was not subjected to their care. Update to review: I received an email from the owner, Neal, with an apology about the incident and not seeing the apartment number. I appreciate the follow-up and i think its a good learning experience for everyone."

Lynne, Neal and their staff are amazing! They are loving, caring and do a great job with my dogs!…read moreOne great place for daycare, grooming and boarding! I won't bring my dogs anywhere else! Highly recommended! 10 Stars!:)

We were looking for a doggy daycare due to our dogs isolation anxiety. When we called, happy dog,…read moreit was clear the owner loves dogs and loves what she does. She let us know about nap time and was willing to accommodate anything he needed if he was not able to rest independently. (He did great and Michelle was on top of his need the first day). We were able to get in for an interview/temperament test within a week even around a holiday And once we passed, we able to start right away. The owner is very responsive to any questions or concerns you have. Her staff love the dogs and your furry friend gets a big hello upon arrival. Our pup comes home happy but tired and ready for cuddles and rest. Also, the packages they offer are extremely fair and worth it. Thank you Happy Dog!

The first time I brought my dog for a boarding experience here, it was absolutely wonderful. I…read moreinteracted with a young woman who was absolutely lovely to talk to, very kind and clearly cares a lot about the dogs. At the end of the stay, my dog came home exhausted and happy, and I got to see some awesome pictures of his stay. The second time I brought my dog here a few months later, I was met by Michelle, the owner (she hadn't been there the first time when I dropped off, or during the temperament test). I will admit that I made a couple of mistakes here -- I was 15 minutes later than my anticipated drop-off time (but still within the drop-off window), and while I had seen an email from her when I booked my reservation, I missed the line at the bottom of the email with the link for my confirmation, and so I missed the info that was included through that link about how to prepare his food. This is entirely my mistake, I dropped the ball there by being distracted so I missed some important information that I should've known in advance. However, when I arrived with my dog, Michelle was clearly very irritated with me from the get-go. I apologized for being late, and tried to hand her my dog's food (I had put his meals in individual ziplock bags trying to make it easier, and put these inside a plastic container with his name and instructions written on it). Michelle scolded me for bringing a container and said she couldn't accept it; she took the ziplocks out and then scolded me for not writing his name on each bag, for separating out his food when they could have done it, for "bringing rawhide treats" even when I clarified that they were completely rawhide-free (she still refused to take them), for bringing his daily medication in his pill bottle (I had used an old pill bottle of his so it would have his name and dose on it, but she kept telling me she "couldn't be responsible for getting it back to me" even though I told her that was perfectly fine), etc etc. No matter how many times I tried to apologize and own up to my novice mistakes, she just kept circling and circling with her complaints. Now, I'll admit that I'm pretty sensitive and anxiously attached to my dog, and I was so shocked that I began to tear up as she continued to scold me (this feels so strange to write as a grown woman!). Michelle either didn't take a breath to notice or else just didn't care. I completely and wholeheartedly understand that she is running a serious business here, and takes the health and safety of our dogs very seriously which is why she has these rules. I am GLAD they have these rules. However, after I apologized the first 10-15 times and told her I understood, that I hadn't been told any of this the first time my dog boarded there so I didn't realize; I would expect her to ease up. I myself work as a manager at a preschool center, so a somewhat similar field, and I cannot IMAGINE ever talking to a parent/client the way she spoke to me. After she took my dog from me mid-scolding and left me standing at the door shocked and without getting to say goodbye before my first real time being away from my dog, I ended up sitting in my car for another 10 minutes just trying to compose myself. To top it off, my boyfriend was the one picking my dog up the next afternoon; he was coming directly from working in NYC, and was worried about traffic, so around 4:45 he called on his way to let her know his ETA was 5:45 but wanted to let her know JUST in case traffic pushed it past 6:00; Michelle told him firmly "You can get here anytime between 5 and 6." This feels like a pretty rude reaction to someone who is calling you well in advance as a precaution. In the end he did arrive around 5:45, but was reprimanded for not having our dog's leash (since he was coming from out of state, I'd think it's pretty obvious why that happened, but thankfully our dog is small enough to be carried). Happy Dog Pet Resort is excellent with dogs. The other staff that I met were friendly, kind, and compassionate. My dog was very happy there. Unfortunately, it's the owner Michelle that completely soured the experience for me and has left me looking for a new daycare center. I can't justify leaving my favorite being on the planet again with someone that could be so cold and compassionless.

I've been taking my two great Danes to the Scituate location for years, recently we started…read morevisiting the Norwell location. It's even more than I expected it to be Stephanie and Mark have done a wonderful job at both locations. Their staff is incredible. They all have the patience of saints. One of my dogs is aggressive and Stephanie and Mark knew exactly how to handle the situation when it came to grooming him. We had gone through several groomers and trainers over the years and we've been fortunate and have to found Recurve K9. I highly recommend the Norwell and the Scituate location.

Do not take your dog here for training! The owner takes your money and runs. She does not stand by…read moreher training and is unavailable when you reach out to her with questions once she has decided the training is complete. There is a new excuse every time she is unavailable, failed business, sick, family emergency. If you try to work with her in a polite manner to come to a resolution and let her know that the training did not work, she shuts you down and then blames you for the failed training. She charges large sums of money and then leaves your dog in a crate almost the entire day and then won't finish the training or work with you if you challenge the validity of the training. And these interactions were handled professionally without any animosity, and she still won't work through the situation. She just stops responding even though the training is not complete. She is NOT a reputable business owner!! I would make the same comments for boarding. The dogs are left in crates all day when the business is closed with very little interaction. Find a better trainer and make sure your get what you paid for. This is not the place to go! Totally unprofessional "business".

Sunshine gave my dog an amazing haircut. They were kind from my first call to them. Would highly…read morerecommend them.

They did such a nice job with both our dogs. One of our dogs especially dislikes the groomer - they…read morewere able to accommodate him, get him groomed. They handled everything with kindness and professionalism.

I think they do a good job, even though i ask for pictures of my dogs, just so i can see that…read morethey're actually having fun, but they never do it , but they post other dogs!‍ Other than that, they're okay.

The best dog kennel on the south shore. The staff is so sweet and passionate about the animals!!…read moreThey treat them like their own! Have used them for over 14 years!!!

Amy and ADAM of Barking Beauties simply the best place for your pups. They are BIG dog…read more lovers with 5 of their own Their love of dogs shows in their care and grooming. Customer for 15 years. Only place I take my Maltese and now my Goldendoodle puppy. 100 stars!!

Absolutely love this place from their location to service to prices!!! I bring my Mini Dachshund…read morethere to get his nails trimmed mostly, but once a year get him "the works" from hair cut to nails. They always have the same person take care of my dog which I really like because they remember what he may not like... or how he'll react to certain things. They go above & beyond. HIGHLY RECOMMEND!!!

Took our dog to them to be groomed and couldn't be happier! Our collie lab mix loves to roll in the…read moreleaves and dig in the dirt. To the point we couldn't get him clean enough in our tub. My husband found them while searching online and made the appointment and I took him. He looks cthen the day we adopted him a year ago. Not to mention his haircut makes him look years younger! Will definitely be making appointments for our other two rescues so they can feel just as special.

I cannot say enough about how wonderful this place is. We first brought our Weimaraner here 6yrs…read moreago and then added a Goldendoodle to the mix last year. The owners and staff love our boys like they are their own. When our Weim was diagnosed this past summer with canine lymphoma they were so understanding and have helped accommodate his needs lovingly and very understanding. I look forward to seeing the staff as they just always are smiling and genuinely happy to see you and chat. I never have any concerns dropping the boys off as I know they are well cared for and loved!!

Always accommodates to my pets needs. Friendly and very knowledgeable staff. I have had 5 dogs and…read more1 cat over the years that have been seen at the vet side and also daycare/ boarding side. Knowledgeable nutritionist to help me with my pets diet. And can get my pets preventative medications on location.

Worst daycare I have ever been too . No matter the weather your dog is outside . They don't care…read morethat much about your animals . Luckily theirs a vet near by for when something does happen to your dog . I had a dog from my last daycare die while in the care of these idiots