I had left this review on a wedding website in 2009, but the owner is disputing my review (below) without reason just this year. We used Lettuce Cater (now Brie Cater) for our wedding reception.
I don't even know where to start with the bad, so I will start with the good. Our tastings were excellent. The food was completely amazing. That was all that we were happy with. The first time we met with the owner/head chef of Lettuce we thought he was great. Very personable and friendly. He bragged about how he was amazing with communication and always getting back to his clients as soon as he could. I was impressed. So we started the contract process. In truth, we had to draw up almost 20 contracts because whatever we agreed to verbally would never happen to make it into the contract.
The owner was very agreeable over the phone, but he never would put anything in paper. All in all, we never really did get what we were asking for in our contract. I signed the contract noting that my signature was NOT valid unless the following was part of the contract: We would only pay per final head count on X day. The estimated number that we told him when first meeting him was the number he put on the contract and I wanted to be extra sure that we would only really be paying per person attending. He emailed that the contract was in place and I should send a deposit. We did. He did not send us a copy of the contract with his signature, which I deeply regret. After the contract was signed he and the RSVP cards were out with detailed menu choices (per the contract) the owner tried to change our menu up (cheaper food). On X day (6 days before our reception), I called with our final head count. He did not answer his phone (not at all a surprise to us) so I left a VM with the final count. He refused this entire business process to give us his cell phone number since he was always unreachable. He did not call for a couple days, so I tracked him down (this was not the first time that I asked for a response and had to track him down) he emailed me to tell me that he was upping the price per head because our numbers went down! I was furious but in a tough spot as obviously I did not want to make him mad and serve bad food (this was 4 days before reception), yet I did not feel that it was fair of him not honor a contract! I searched like a crazy woman for a new caterer, but with 4 days to go, I could not find one. I was willing to give up our entire contract because of the owner/ head chef of Lettuce Cater.
The stress that he caused us was great and not something anyone should have to deal with. I did not ask anything of him that was unreasonable for our wedding and he really treated us like crap. We did end up paying his made up price and not the contract price. After the ceremony he gave us a cell phone number so we could make a prompt payment. read more