When I walked in the place the aroma of urine was horrible, not good to walk in and smell pee . My…read moremother-in-law was there before passing. Experience Nursing not helping feed their patients that was unable to care for themselves. Put a tray of food down and walk out , wouldn't help disabled patients. Not clean place

The first night my wife called at 5am crying that a nurses aide yelled at her for needing to be…read morecleaned from soiling herself. I went up there right then to find out what was going on. I never learned the girls name but they said my wife would never see her again. After talking to several people and the staff treating her respectfully things smoothed out. The food was terrible, the facility run down like a 20 year older version of their brochure. Kudos to the photographer. They are understaffed which even some of the staff admits. When we were discharged some girl named Stephanie ignored me, the obvious husband and instead talked and gave forms to sign to my younger niece and daughter. She was snarky, unfriendly, and unhelpful, obviously untrained in discharging patients and possibly holding a grudge from me complaining at the start of our time there with the abusive nurses aide. Physical therapy was a joke with not nearly given as advertised. Sat. and Sun. no therapy at all. 2 wasted days. When we got home my wife had a horrible bruise on her arm and a bedsore. Do not go to Mobile nursing and rehab and visit in person any facility you are taking your loved one to. Brigid and a couple of others were caring and kind. I have to admit that.

I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about…read morethe situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing.

Ok, let me just say this has become one of the BEST ER's Mobile, AL has to offer. I know Springhill…read morehas had its rough moments, but honestly--so have all hospitals in this town. What matters is not the fall, but the comeback. And right now, Springhill ER is the only place I want to be if I ever face another emergency like I did last night. Quick backstory: I've spent the past 7 weeks with a family member at another local hospital. Picture this--labs "lost," vile nurses, zero leadership, a doctor committing medical fraud with no accountability, and staff snickering about patients in the hallway. Sure, a handful of great nurses and a solid case management team exist there, but the system is broken. I even caught something there and haven't shaken it since. So yeah, I've seen the worst. Fast-forward to last night. My O2 dropped to 86 and I could barely breathe. I tried another ER first--big mistake. The nurse made me feel worse than I already did. Something in me said, "Go to Springhill." Thank God I listened. Here's where the underdog story starts. Spoiler: Springhill wins. Check-in was polite, quick, and staff weren't glued to their phones like I've seen elsewhere. Triage was thorough and respectful. They even noticed I was struggling for air and handled me with compassion. That's already a win in my book. The doctor? Hands down one of the top ER docs in Mobile--knowledgeable, compassionate, and explained everything like a walking FAQ. He hit that rare balance of confidence and humanity. That's exactly who you want when you're scared and sick. And the nurses? Efficient heroes. I've passed out before from fear of IVs, but they did my blood draw and IV in one seamless step. I kept asking when they'd start, and the nurse just smiled and said, "Honey, you're done." That's process improvement AND patient care rolled into one. This whole ER process--streamlined, compassionate, efficient--is exactly what saves lives and precious time. Every second counts in medicine, and Springhill clearly gets that. Even the CT tech brought humor into the room, explaining how the procedure had improved over the years. Instead of panic, I left feeling smarter and calmer. But the moment that sealed the deal wasn't about me. A patient nearby was crying out to God in pain. I prayed for her quietly, but then I heard her nurse speaking to her with so much compassion that within minutes, that woman went from begging for relief to thanking God. That's the kind of care you can't fake. Compassion is the real medicine. What I also love is that you can tell Springhill has actually listened to patient experiences and made changes. They've identified where the process was broken, fixed it, and raised the bar for care. That willingness to hear people and adapt makes all the difference. I'm still on the road to recovery, but Springhill gave me both the meds and the hope I needed. In healthcare, seconds and small acts of kindness save lives. If they keep this up, Springhill won't just be an underdog comeback--they'll be the Nick Saban of ERs. Not every visit will be perfect, but they're on the right path. Mobile needs this kind of champion. Happy health and life

Shoutout to the staff here--they helped me a ton after my Latarjet shoulder surgery. My shoulder…read morefeels stable now, and I'm back doing the things I love. Super grateful for their help.

with specialized and customizable programs for vertigo, Parkinson's, pain management, strengthening…read moreand pre as well as post-surgical recovery, CBR has it all! the staff is very dedicated, knowledgeable and friendly, and it is evident that they are willing to go the extra mile for their patients when and wherever possible! would recommend to any and everyone if you are in need of PT in the Mobile area.

The woman assigned to be the therapist was a condescending know-it-all whose ability to listen was…read moreworse then any and all of my profoundly deaf friends. The best part of the appointment was walking out. Of course the woman knew that no one in the "Patient Satisfaction Department" would ever answer or return a call, so no one at Springhill Hospital would ever care how badly she acted. I have added to the Emergency Information on my refrigerator that I do not want to ever be taken anywhere in that facility. And I will never miss an opportunity to warn friends, colleagues and acquaintances against Springhill Medical Center and all the ancillary health "care".

Terrible attitude to Deaf and Impatient. I walked out. Looking forward to Physical Therapy with…read moresomeone who is nice.

This is the most inept, poorly trained and customer service lacking facility I have ever seen. Not…read moreenough equipment to take care of residents. Staff is NOT trained in any safety techniques to prevent injuries, despite state certification requirements. Facility acquired illnesses and wounds are present. False advertising all the way around. It's now under a new name but the players mostly remain the same. Management is not interested in the customer whatsoever. This place doesn't appear to follow CMS guidelines for care. Unbelievable. If I could give it zero stars and write a review, I would.

This is a great facility! Much care and love put into every aspect of the care they provide!read more

Top notch PT group. Entire staff is super nice and friendly! They always refer to you by name…read moreand make you feel like part of the family. Therapy itself is above standard. They are very progressive and want to make sure you get back to your desired condition. I highly recommend.

From the owner: Individualized outpatient physical therapy centered around one-on-one patient to Doctor of Physical…read moreTherapy care. Focused on wellness, strength, and rehabilitation.

I came to visit with patients and was truly touched by the kindness and compassion of the staff…read more The atmosphere was warm and welcoming and it's clear the residents are cared for with genuine heart. Bonus it didn't smell.

Tour of facility was helpful - questions were pleasantly answered, but only to help us realize that…read morethis is NOT where we want our loved ones to live out the last years of their lives.