I was very disappointed in this facility. My love one had a horrible experience and it is a…read moredisgrace that they are even still open. The Admissions Director was dishonest about the services and staffing. He sold a place that was not this one. He lied and said that the facility was fully staffed and that the rehab patients were in a separate side of the facility. My love one was put in a room and the Call button was broken and she had to alert staff. They should have checked that before putting her in the room. After 2 days of being in the facility, my love one get COVID and no-one at the facility took responsibility for that happening. She tested negative prior to going to Mobile Some of the staff were not vaccinated and were working with patients. Also, my love one's room was located directly by the COVID patient area (one room away), only separated by a sheet of plastic. After getting COVID at the facility, she was placed in an area with other COVID patients, and none of the staff wanted to provide them with any service. They ignored them and only came after patient's relative called to complain which is really sad. The food was horrible. The food was cold every day during my love one's stay. And the staff ignored dietary restrictions even after being told the food was something that she could not eat. They served grilled cheese and tomato soup for dinner many nights. Also, the food was often undercooked or overcooked. When brought to staff attention, they made excuses and did not solve the problem. The facility was very short staffed and often times one CNA was responsible for helping 15-20 patients. Over the weekends it was even worse, and there were no management members present to handle a lot of the issues. The staff needs training on how to interact with patients. The vast majority of the staff treated patients very mean and were abrupt and abrasive with them. They acted as though the patients were bothering them versus them being paid to work with the patients. The only good thing about this facility is the rehab staff and they are outsourced. Lastly, senior management at the facility makes excuses and does not solve issues when Brought to their attention. Not a client focused place and would not recommend this place to any one.

When I walked in the place the aroma of urine was horrible, not good to walk in and smell pee . My…read moremother-in-law was there before passing. Experience Nursing not helping feed their patients that was unable to care for themselves. Put a tray of food down and walk out , wouldn't help disabled patients. Not clean place

I stayed at Crowne on Dauphin Street last Summer and the CNAs were terrible. They were mean!!!! I…read moreneeded to be fed because of 2 broken arms and they were put out!!!! I had friends come in a lot, but they were still irritated. I also had my sister spend the night, so I don't think I needed much help. They have a real problem there!!!!!

My Grandmother was placed here for rehab and she had excellent care by nursing and therapy. Highly…read morerecommend the facility.

This is a great facility! Much care and love put into every aspect of the care they provide!read more

Do not bring your loved ones here if you actually love them. The workers are definitely not the…read morebest and the care quality is horrible.

The entire staff are caring professionals who have taken great care with mom. The staff has gone…read moreabove and beyond to help me and my family. The rooms are clean and welcoming. As you pull up to the entrance it feels comfortable and we knew right away mom was in the t place for her. I highly recommend GlenOaks.

Amazing place! I go here about once per week or once every other week to get an infusion and a B12…read moreinjection. I have an autoimmune disease that causes joint & muscle pain and fatigue, and this place has been a lifeline for me! I also have a Vitamin D deficiency, so I make sure to get additional Vitamin D in my infusions & injections. The difference in how I feel has been astounding! Recovery Room is always quiet, with low, peaceful music playing. They have big comfy chairs with ottomans, pillows, and blankets, so you can stretch out and have a nap while getting your IV. They will close the little curtains around your individual area, and even turn the lights down for you. The nurses are super sweet and extremely professional. The IVs never hurt and they always make sure you are comfortable the whole time. They often run specials and packages, and I always take advantage of those. Your first treatment is half off, so I would encourage everyone to try it - not just people with chronic health conditions! They have several different package options for different needs - a hangover bag, or a migraine bag, one for athletes, and even a bag for PMS! And then they have several injections to add on, including B12 or Lipo B, which is what I always get. This place has changed my life, and I would say they will probably change yours too, if given the opportunity. The procedure can take as long as an hour, so definitely give yourself time if & when you go. Give it a "shot!" You won't be sorry!

The Recovery Room was referred to me by a good friend and her husband. I have only been to the…read moreRecovery Room once and was skeptical at first but I would definitely do it again. I liked the fact that it was owned by Dr.Meshad. I'm writing this review now because someone asked about the infusion process last week. I recommended the Recovery Room because of my positive experience in 2022 (10/27th). The service was good and the process was explained fluently. My only issue is that I am a bad stick and it took a while to successfully insert the IV. I got the Super Immune package with the magnesium injection. When I go again I will call ahead to ensure there's someone present to insert the IV. (Maybe they have the vascular detector that can assure an easy stick.). I did feel a lot better and energized afterwards.

My mother loves "The Village" as she calls it. The Village always smells fresh and clean…read more Excellent care! Nurses and nursing aids are so thoughtful, attentive and caring. They always contact me if there are any concerns. Food is very good. She loves eating in the dining room with friends. She loves the daily news bulletin. She says it helps her plan her day. Activities are daily and fun. She gets frustrated if she misses one activity. Overall Dunbar Village is a top notch facility. I highly recommend it.

Faculty very informative Therapists are very helpful at…read moreachieving goals Nursing Core is very attentive to the needs of the patients

I was rushed by ambulance to Sacred Heart Hospital for a bad fall I had, I was admitted and had to…read morehave major hip surgery, I was there for a week due to some complications . I was so glad that I elected to go to Encompass Rehabilitation Hospital for my rehab. after being discharged from the hospital. My experience could not have gone any better. From the moment I was transported from Sacred Heart Hospital (after being there a week) with a few medical complications. I was brought to Encompass and the staff was remarkable!! I would highly recommend you making the right choice with Encompass!! If I ever had to go to any rehab. facility it would ONLY be Encompass. I was treated so nicely by rehab, staff, (a special thanks to Kayla Y ,Kayla S, Daniel, Holly, Lindsay PRN, Audrey Case Manager and Rachel OT.,) ,administrators who were amazing, the nurses were so thorough and careful, the Dr. on staff was detailed and the pharmacist was so helpful , and the food was fantastic too!! I only hope I don't have to go to a rehab. facility again But, IT WOULD ONLY BE ENCOMPASS HEALTH PENSACOLA!!!! I tried to think of anything I could tell you to improve on but, there was nothing!!!!! You all were AMAZING!!! Thank-you so very much for making my week of care the Best of the Best !!!!! KIM Cooper

Due to complications following a knee replacement, resulting in a spacer placement in my left knee,…read moreI elected to initiate rehabilitation in a facility dedicated to meeting those needs immediately after being discharged from the hospital. This is the 1st time I have done so. I usually go straight home. My friend and home health care physical therapist suggested I transition to a rehab facility prior to going home because of the challenges of being below the knee amputee on my right leg, it would be in my best interest and moving towards the best possible outcome. She recommended Encompass because she had heard good things. I can now personally testify to the EXCELLENT care I received over an 8 day stay. From the moment I was delivered into Encompass care until the moment I was discharged and on my way home, I received a quality of care that I have never experienced before. Every nurse, nursing tech, and physical therapist who implemented the care prescribed for me was exceptional. They listened to my concerns and reassured me as to the plans in place to meet my needs. Because this procedure is part of a series of steps needed to give me complete control of my quality of life they took care to explain clearly how everything would work together when the new hardware was installed and I was ultimately able to live my best life. And those were the folks I had minute by minute interaction with. My case worker, the doctors, and administrators were on point to ensure that they clearly directed the care my people implemented and made happen. I experienced the full spectrum of emotions from despair to joy, and my team was there and available to hold my hand or celebrate our victory. And that word TEAM is the most important to me. Encompass gave me a Team approach to successfully transitioning back home while continuing to progress to the new hardware installation. After which I will return to Encompass to complete this process knowing that my Team is there to support my needs whatever they may be in this next stage. I can not stress how incredible the people who make up Encompass are. From the top of the food chain to Mr. Bob in the kitchen to Hazel who cleaned up after me. My gratitude is immense and my recommendation is without caveat or hesitation.

My Mom had to have surgery and Home Health/Physical Therapy services were needed. Synergy Medical…read moreServices came and they are the most compassionate, capable people. When they first started coming my Mom was in bed most of the time. When physical therapy finally had to come to an end; she is up walking, moving and is so much happier! They helped get her good durable equipment and were ready to answer any question. If you or a loved one needs home health and/or physical therapy they are THE place to call! Anyone that has a loved one that needs care, call them with complete confidence that you will get nothing less than the ABSOLUTE BEST!

Touching Hearts Senior Care has been in business for 11 years in Mobile. Owner, Gina Germany,…read morespecializes in dementia care and education. I am very impressed with her continuing education in the field and the fact that she cares for her patients wherever they may be. Whether at home, in the hospital or assisted living, Touching Hearts will be there. I have not had to avail myself of their countless services, so my endorsement is more about Gina as a person and community leader. Here are some of the services the company offers: Fall prevention, transportation, meal prep, medication reminders, bathing, dressing, shopping, errands, housekeeping, laundry, Alzhimers and Dementia Care.

Gina Germany, owner, is devoted to helping elders and their families. Her excellent staff are very…read morehelpful and knowledgeable. She is an expert on Alzheimer's care. They have a very careful vetting practice for their caregivers and continuing education. I attended the award's luncheon for the caregivers and I was so amazed at all the great people there.