I was told we needed to make an appointment so that we would get a personal consultant. I went on…read moretwo different days with my three daughters (1 one day and 2 the other day). Neither day did we have one person helping us. The first day, I ask the manager who our consultant was bc the girl we were "assigned to" wasn't helping us at all. The manager stepped in and helped some until another consultant step in later. The second day, "our consultant" seemed to be helping at least 4-5 girls and we only checked on very minimally of those girls. The whole experience was overwhelming because without some guidance, you don't know where to look for dresses that have the features you want, in the size you need. Another thing was most of the dresses without bling were smalls so for a girl that even was a little bigger, you couldn't get a feel of what the dresses looked like.

Supper friendly staff, very welcoming as soon as I walked in. I needed some last minute alterations…read moreand they took care of me immediately. I can't stress enough how amazing my experience was.

Love the store and the ladies who work there. Very patient and really listened. Great selection…read moreand great experience!

Read if you're thinking of going here!…read more Rude rude lady. Came here on vacation to try and find a gown for my friend and this lady (who I later find out was part owner) was not helpful. Her tone was very rude from the beginning. During the time my friend was looking at dresses, she tells her, "don't stretch the dress out." My friend was literally just holding the dress open to see how wide it was, like any normal person. As soon as my friend finished trying on a dress and decided she didn't want it, we came to the lobby to discuss where we were about to go next, and the lady comes right behind us telling us we're about to close so y'all need to leave (not in a nice or professional manner). My friend asked, "y'all close at 5 right?" The lady responds back to us by saying we operate by appt only, y'all need to leave. So now that she is giving us straight attitude. I told her to give us a second. She repeated herself again, and tells us "goodbye" in like a leave tone of voice. So they literally kicked us out to the curb. We were standing there for 1 minute when she was trying to tell us to leave. Like you can't stand in a store for a few minutes. Mind you, there was no one else there, so we weren't tying her time up or anything. I would go somewhere else for your dresses. Plus she made it super clear, they don't do alterations. She has no idea where they do alterations. She has no idea where a mall is. So yes. Stay away from here. Horrible service. Wish I could tell your her name, but she refused to answer. As I'm writing this outside (because we were waiting on our Uber), a different lady comes out and asks me if I want a business card. I said sure. She was very confrontational. I asked her if the lady inside that kicked us out was the owner. She said they both are. So I was like well y'all have a funny of treating your customers. I told her the lady informed us that this was by appointment only a store, and that we were not aware of that. But nothing on their website says by appointment only. She said, "we prefer by appt only," so I said well that's different than kicking your customer out (after your let them look for a dress) and tell your customers that your by appt only... not preferably. I told her we're from out of town and just needed find a dress last minute so we did not know that, and that's no reason to treat your customers like that. She goes on to continue arguing with me and tell me, "well the other out of town people seem to know." You see where I'm going with this?? Like who argues with there customer and talks disrespectful to them? No business I go to. I wasn't going to stand there and argue with this rude person any longer, who was clearly not apologetic for the way her business partner treated us, so I tried waking away. She kept trying to argue as I was leaving and I told her to shut up. So she walked out of her business, propped the door, and began following me like she was going to fight me. I continued to walk away with my other friends as she was threatening me. I had to tell her I was going to call the cops, and she finally backed off. This is the worst experience I've ever had. A business owner verbally disrespectful, excusing her behavior instead of apologizing for it, and then following me out on the street to fight? If that isn't enough to steer you away from here, then good luck. You'll be in for a real... experience.

I was sized at my daughter's bridal store for JFW. My first suit came very undersized. I contacted…read moreJFW via email and they were very responsive. I ended up receiving 4 or 5 suits in the couple weeks before my daughter's wedding. My last jacket literally came the day before we headed to the venue which was 3 hours away. It didn't fit great but it did suffice. I endured much more stress than I should have. I will definitely go with a local rental place next time!

New owners have taken an already great local business and made it better. Looking forward to seeing…read morethe remodel complete. Anyone looking for quality suits and tux rental must go to Jim's.

Absolutely amazing service! After two appointments being cancelled with Black Tux I called and they…read moretold me to come right in. They were swift and had great options my son's prom was a success! He looked so handsome!

Can't remember who I spoke with. Honestly though, the most real conversation I've ever had with a…read moresales representative in.. well, ever. Based on that alone, even though it might not be right for me based on where my wedding will be, I may just use them anyways. They deserve my money

I came in after my husband had purchased a dress for me for a wedding reception. God bless him he…read morethought they were slaves on there but I informed him those were not sleeves those are the straps to hang the dress on a hanger. I took the dress back the following morning. Even though it was a special occasion dress the women at the register laughed at my husband and really related with me and since everything was brand new with tags so attached she made an exception and was very polite. I did not know Norton my husband clearly that this was a non-returnable dress but I'm so thankful that she was so sweet and really went above to help me out. I was not expecting this level of customer service and I definitely will be shopping here in the future due to how polite this woman was.

This is the best Windsor I have ever walked into. The employees are very kind and helpful they…read moregreeted me as soon as I walked into the door. I was only coming in to look around and ended up leaving with a handful of things due to the lovely service I experienced.

We have purchased two dresses now and we had a fantastic experience both times. They women that…read morework here are extremely kind, and there are several dresses to try on in different sizes including sizes 14 and up. Highly recommend.

Most of the employees here were great. Unfortunately, one of them was completely awful, and it…read moreultimately caused my sister to seek out bridesmaid dresses at another store despite the fact that she had already committed to buying her wedding dress here. While trying on bridesmaid dresses, my non-bride sister and one of my engaged sister's friends were trying on dresses. Now the friend was a few sizes larger, which is no big deal to us, but apparently it was to the sales girl. She repeatedly made a point of coming out with several dresses and loudly saying things like, "These will work for our bigger bridesmaid and then these others are the small sizes," as she handed the dresses to them to be tried on. Several other customers looked stunned at the way she kept phrasing it. What's especially odd is that other employees were nearby and no one thought to take her aside and suggest that maybe the "bigger bridesmaid" had a name that could be used instead of repeatedly pointing out the fact that her size was slightly out of the single digit range. If you have a less than petite bridesmaid, I would strongly recommend that you go elsewhere where you can be treated with a little more respect and dignity. I have no idea if this particular girl is still working there, but if the owners have any sense, they'll realize that her attitude cost them at least one big sale (4 bridesmaid dresses) and possibly many more with people who didn't speak up.

Do not consign your dress here! She will sell it and not pay you. I am a wardrobe stylist in Los…read moreAngeles, I called several places finally settling with Trish. I sent her a box of my dresses..because there wasn't much movement and a good amount of time had passed. We spoke ,and settled on just sending the dresses back.. They send all but one back. I inquire about the missing item she mentioned it was on "hold".. more time passes. Just so happens- I have a major film buyer in town needing a dress. I tell her about Brides by Dizine and she could "buy" the one dress that has been on hold , as weeks had passed and I hadn't received payment. The film buyer drives an hour out of the way to purchase. The dress is not there. Trish tells her, it's sold! I would have never sent the buyer an hour each way out of the way. As I assumed, I would have either heard communication or received payment. It's been years! No dress , no payment just unanswered emails. I feel completely blindsided and taken advantage of. At minimum, the truth and communication would have helped tremendously. I understand small businesses can be difficult .. but totally taking advantage and not paying someone their rightful payment is the worst!!!

I went to their Encore salon for the sample sale and got the dress of my dreams for under $500!read more

if I could leave zero, I would. completely bomb that average. we were promised impossible things,…read morenothing fit. left two days prior to wedding day in a scramble.

Needed a suit at the last minute for my son for Homecoming dance. They were able to accommodate us…read moreat the last minute. My little dude looked handsome and sharp. Thanks for the nice folks and help at this Mid Rivers location.

First time customer renting tux for wedding. Staff very friendly and professional. At first, didn't…read morethink they could accommodate me (6', 350 lbs.) but they brought it all together and made it work. If they don't have what you need onsite, they can get your measurements and likely have something for you within a day or two to try on.

Man this place sucks. I was a groomsman and I experienced absolutely unprofessionalism throughout…read moremy multiple visits - being measured wrong - promised compensation for their mistakes and then Tim the manager reneged his promise because I didn't personally drive 45 minutes to pick up the suit they mis-measured. Nothing was finished until the day before the wedding. They gave me 2 vests and I'm just glad they remembered my pants. o and the condition of the suit was sub-par - yellow tinted fabric in some areas and shoes were damaged at the heals.