I had the best experience at this sweet little bridal boutique! Lori, the owner, is truly one of a kind--so kind, patient, and incredibly accommodating. From the moment I walked in, she made me feel cared for and never rushed, and you can tell how much heart she and her staff puts into her shop. She's been in the business for quite awhile and knows exactly how to cater your wedding dress to fit your body shape and to bring out the best of it! My wedding dress was absolutely beautiful, and the alterations were done perfectly. I had a glitter layer added to my dress and they did incredible. My wedding was everything and more - I felt like a princess! Everything fit like a dream, and I felt so confident and taken care of throughout the whole process. I called to make an appointment, bought my dress off the rack for a good value, and came back for alterations with 2-3 fittings. Prices are reasonable considering how much wedding dress costs are. This small, family-run shop is a hidden gem, and I'm so grateful I found it. Highly recommend to any bride looking for a personal, genuine, and joyful experience! read more

Beautiful beautiful dresses! They offer amazing designs and brands and they even offer sample dresses to purchase if you are looking for a name brand dress but are looking for a more affordable option. I got a beautiful pronovias sample dress, it was clean, and was able to be fitted to my size. I even got a matching head piece and veil there. Lori and her seamstress were both kind, patient, and allowed me to take my time. I will recommend anyone to get their dress here! read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

See all

I came in a few months before our wedding and Ms Lori was so wonderful. Thanks to her help I was able to find a great dress that was altered ever so perfectly. While it may look like a small shop, she has so many dresses to choose from and she has quite the eye... experienced professional that wants every person that comes in to find their right dress! At no point did I feel pressured or uncomfortable. She was so patient and worked with me from day one til I had my final fitting/pick up. Her prices are extremely competitive and can't beat the value. Definitely give this place a go if you're looking for your wedding dress. I am so thankful for Lori and this shop!!! read more

Bought my wedding dress off the rack here for a great deal. The staff were very friendly and helpful in getting me in and out of dresses. Carmen also helped hemmed and fit both my dress and my mother's wedding dress. The staff also taught my mother and sister how to bustle my wedding dress until they knew how to do it. read more

See all

Lori and her team did an amazing job with my dress. She was very helpful and accommodating from the beginning. She let me try on several different dresses. We took pictures and thought it over then went back in for a final decision. She took measurements and had the proper dress size ordered. It takes time so don't forget to do all this well before your wedding date. After the dress arrived we did the alterations and customizations. Everything turned out absolutely fantastic and I'm very grateful to Lori for making my dream dress come true. Thank you! read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

See all

I came here when I only had a few months till my wedding panicking because I hadn't found my dress . The owner Lori was so kind and patient with all my requests as well as the Seamstress Carmen . They were able to give me the dress of my dreams and worked with my budget . I'm so thankful to have found this store . read more

Had the best time trying dresses on here at Bridal and special times! Lori was the best!

Don't pass this place up go in and check it out. You will be surprised what kinds of beautiful dresses are in there. read more

See all

I literally wish I bought my dress from Laurie! Definitely don't sleep on this small bridal boutique-- it may not look like a huge fancy luxury bridal store but it is full of pronovias, allure, and morilee dresses. Her prices seem lower than other boutiques (plus she has great deals) and I love her seamstress's "can do" attitude. I love that her website is very updated! Not all bridal boutiques keep up and it is so important because you don't want to go to a store and assume that just because it sells a certain brand-- well, they may not have your particular style in stock to try on and that's just a bummer so check before hand. And big tip**: if you don't see a dress on her site but she carries that brand, she can order for you to try it on. She just charges a small shipping fee which is fair. If you end up buying the one that you ask her to order, she will put it towards your dress. Appointments--A 25$ fee- I definitely took longer than an hour but never felt rushed and she has excellent customer service. Not pushy at all. I went solo so it can definitely feel intimidating but you won't feel like that here. I wanted to thank yelp because this was how I found this bridal shop that is literally in the end of old town pasadena (right in my neighborhood). There is plenty of street parking on colorado ave. You will not regret driving out here to try on these dresses! Just know what you like ahead of time (beading, neck line, color, silhouette, etc) and browse the website ahead of time to save time-- the store itself is very small compared to others and the dresses are really squished together so I found that it was very helpful that I browsed ahead of time read more

I came here with my sisters and mom when I was dress shopping a couple months ago. I had done a little research ahead of time and wrote down the dress numbers for several dresses I liked on their website. They only had a couple of them when I arrived, but they did pull them for me right away. I was able to choose 8 dresses during my fitting time, which I thought was a good amount. I let each of my sisters and mom pick a dress they thought I'd like and then it was to the dressing room. The lady helping me was very friendly and helped me in and out of all the dresses. Then I got up on a pedestal to show it off to my crew. I liked that they were very knowledgable about the alterations that could be made and were able to make little adjustment to show me what it could look like. Although I didn't get my dress from here, they had a nice selection. Some of the sample dresses were too small for me (I'm like a size 8-10 in real dresses), but if you're a little smaller than I am, you'd be fine with most of the selection. Prices were pretty reasonable, too. Parking isn't great in this area, but if you can't find street parking, there is a structure around the corner. read more

This was my first and only wedding dress shop. We didn't need to go anywhere else, she made it so easy with no stress or pressure. I didn't think I wanted a veil but she suggested one and it made the look come together. If you're looking at these reviews just go ahead and schedule your appointment, you won't regret it. read more

Lori was so wonderful. I am so picky style wise and this was my first bridal shop I visited and I found my dress as the third one I tried on. I'm so thankful for the affordability of the shop too. My friend and I were so excited about the amazing deal I got, and the dress is seriously EXQUISITE!! I can't wait to add a photo once I get the dress tailored and get to wear it on my wedding day. So grateful to have come across this shop in Pasadena. It was an amazing experience and I truly didn't think I could get such a beautiful dress on a budget. Thank you, Lori!! read more

Great customer service and pick out my best option too. They have so many beautiful dress and I am picky but they understood my choice and I made decision within minutes. read more

See all

I am just back from collecting my second dress from alterations with Carmen at Bridal ST and I am thrilled with the outcome and actually feel quite emotional! I came to Carmen on a recommendation from a colleague at JPL. I had just had a dreadful experience where I had to walk out of my fitting crying at another local alterations place who added on loads of costs after our agreed-upon quote simply because they could as it was so close to the wedding, said they weren't able to do the previously agreed upon alterations and got blood on my dress from the pins which left me very panicked with 8 weeks til my wedding. Ironically, my colleague also had a very bad experience at the same place and Carmen at Bridal ST saved her wedding dress! It was safe to say I was really stressed and knew there was not much time. However clearly someone up there is looking out for me. I thank my lucky stars that this experience led me to Carmen! She was so kind and welcoming from the get-go, and I felt much calmer after our consultation. In talking to her, I could tell she was an expert and master at her craft and her passion for her art really shone through. Turns out that she designs and makes her own dresses so she knows the intricate detailing that is needed on even very complex designs. And the store stocks some beautiful dresses, including one of my favorite brands, Pronovias. Carmen knew exactly what was needed and made expert recommendations at my fitting, for all the things the other establishment said they were unable to do. Both of my dresses (Pronovias and Galia Lahav) had a lot of complex layers involving horsehair and lace as well as tulle, and the Galia Lahav has lots of 3D flowers and sequins. Carmen worked quickly and expertly in taking them up and taking the dresses in. She even insisted on hand stitching some fabric at the zipper today as she felt it was getting caught in zipping it up and wanted me to be more comfortable. I thought this was really sweet. The bustle looks excellent and I feel so comfortable walking, she did it in such a way that the shape really flatters me. I've lost some weight and lost my curves but whatever she did has now given me some shape which I am so happy about. My first dress is sentimental to me because I live here in Pasadena away from home, and I chose it with my Mom who flew all the way from Ireland to be with me in choosing it. My second dress is particularly special to me as I am indecisive and it remained on my mind after choosing the first one. I've tried to please everyone else with this wedding resulting in much stress, and I feel getting it is the one thing I did for me and me only, and it was really special to me that my fiancé insisted on getting it for me :) it takes a lot of trust in choosing your seamstress, and I want to recommend Carmen to any bride, especially those feeling the anxiety and stress of wedding planning - she is an absolute expert, talented and kind person and I am so glad I found her. Lori, the store owner is also very welcoming and kind and the price was very fair and reasonable. I want to also highlight that of all the alterations places I checked out this is the only place I went to that has a large fitting room. After weeks of checking out places and being stuffed into tiny rooms that my poofy first dress couldn't fit into, my friend said to me "the large fitting room is a sign they show a lot of consideration for their brides". I felt very comfortable getting changed and felt good in myself as a result. Just wanted to note that and to say thank you from the bottom of my heart to Carmen and Lori for a very pleasant experience, for being an absolutely integral part of the wedding, and for making me feel so beautiful and confident as I gear up for my special day back home in Ireland! I will add photos when I come back from the wedding and I will be recommending you in work and calling the store where I got the dress to add you to their recommended list. Go to Bridal ST for your alterations, it will be the best choice you ever made in your wedding journey! read more

Bridal and Special Times saved our daughter's wedding day--ON her wedding day. My daughter, who is moving to Oregon right after the wedding woke up at 3 am realizing that her veil had accidentally been taken to Oregon in some of the first loads. She needed a cathedral length bridal veil (with a blusher) on her wedding day. It was Sunday and no one was open. My husband mistook Bridal and Special Times' hours as reading open on Sunday at 11 am when in reality it said open TUESDAY at 11 am. It was about 10 am on Sunday, and I called Bridal and Special Times with our wedding emergency. The owner, whose name I don't remember actually PICKED UP her phone. When she heard our situation she immediately started finding a way to open the store for us. When we got there at our appointment time and were let in, I showed my daughter's wedding dress to the seamstress who was there for us, and she began to show us appropriate veils right away. We picked out a reasonably priced veil with lace similar to our daughter's dress, and she allowed us to wait in an air conditioned room so as not to ruin my wedding hair and makeup while she sewed on the blusher. We were back in time for preparation photos and life was good. The wedding was amazing! Thank you Bridal and Special Times for being there for us in short notice on a day you were closed!! You have our eternal gratitude. read more

Late review I worked with Maria. She is an excellent consultant, and knows her stuff. They have a great & efficient process for you to browse and select from dresses, they have a flip book of pictures of all dresses they have in stock. So you just bookmark the ones you want to try and they pull them. The pictures are from the designer, the same ones you would see on the designer's site. This is very helpful as it is sometimes difficult to imagine the look of the dress while it's on a hanger. Although I did not find my dress here I got very close and the experience helped me to find the right one. Thank you read more

I bought my dress right before Covid and had to post pone my wedding twice but Lori stuck with me, she even stored my dress for over a year at a nominal cost until I was finally able to get married. The dress was beautiful when I purchased it but I wanted it a bit more sexy so I asked Lori to give me a split. WOW now that was the perfect dress. Thank you Lori for making my day so special I was definitely a beautiful bride, well that's what they say. read more

See all

We shopped a few local shops in the LA area. This was by far our favorite and had the most comfortable vibe. There was NO PRESSURE, the quality was amazing and the staff worked with our budget. The owner is SUPER friendly, the selection is gorgeous and the shop is clean. Highly recommend. read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

See all

This review is way overdue...but I'm so happy I found this place and Lori! (She was actually recommended by another bride that got her dress here) I'm not proud of it, but I've never been great with keeping track of time, so naturally I came in for a wedding dress about a month or so before my wedding. All I have to say is thank God for Lori! She was so helpful, she had gorgeous dresses to show me within my budget. I ended up with a better dress than I could have envisioned and the alterations were perfect. I don't know how she got it all done so fast, but I couldn't be more thankful. Not only that, but she made me feel so comfortable the whole time. I wasn't have with where I was in my weight, but she helped me find the perfect dress that made me feel confident and excited to walk down the aisle. read more

See all

My future daughter in law is from another state so she bought her dress out of town and when she got it it needed to be alter. It was too long and strap area was alittle loose. It needed more padding as well. $450.00 for alterations wow. Trust me I know everyone is hurting right now so prices might cost a lot more. She paid 1600.00 for the dress so we wanted to go to a bridal shop that know the brand and we can trust. The dress alterations came out nicely but at a cost. It was the hem, adding a bra pads and shortening the strap. We first discussed if they could make a mask. She said oh yes we can. Of course when we went to our fist fitting at 4:00 pm Saturday. The manager was not there just the seamstress. We asked her where the mask is and she said oh you during order one. I then said how much is it. She told me that she doesn't know later during our visit there she tells me it is going to be 60.00 to make the mask. I was shocked and just said ok because I was nit thinking. They were closed at 5:00 so I called them Monday they were closed and open Tuesday. I called Tuesday in the am but it was too early so I left a detailed message that I did not want to have the mask made. It was too expensive and I can found a stream stress that would make it for 15.00. I didn't get a call back, I text the number and the person replies it is too late they already started the mask and they will discount it to 50.00. REALLY the alteration is weeks but you started the mask. A month goes by and they have the dress done. We go in and the manager and the seamstress is there. They pull the dress out and say oh it is done see and pretty said she didn't have to try it on?? We insisted to see how it fits. We see the two safety pins left on the dress we ask why it is still there manager says oh the seamstresses probably forgot well she forgot alright she forgot to alter the Bra padding that was showing like 1/2 inch. At this point I was already not happy with the mask charge. We could have used another seamstress but the bride wanted to feel comfortable with a place that wouldn't ruin her dress. I get that but if you don't even do what you were to do? And almost having us going home without trying it on again? The bride is like 5"2" and the bridal shop ordered a dress for someone that is like 5"8" it was way too Long in the front. To top all this they only had three little pieces to give us that left over??? I am sure they wanted the lace for further alterations as we paid for it. Overall the experience felt like when you go to a funeral home and you don't have any choices and emotions are high so you pay the price. Need I say more? I can. Hindsight would I have chosen them? No I would have gone to the other seamstress locally read more

See all

After trying on what seemed to be every dress at David's Bridal, I decided to shop local and check out Bridal and Special Times. The second dress I tried on fit like a glove! I would recommend this bridal boutique to any bride-to-be be who is looking for good quality affordable dresses. Not to mention the amazing talent of the alteration department. Totally transformed my backless dress into a beautiful laced button down back (partially shown in picture). Very accommodating and patient. read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

We had the a great experience in a difficult situation. My daughter is stationed in Japan in the U.S. military. She flew in the get a dress. We were told by so many people it couldn't be done properly and we would have to settle for less. But the ladies at Bridal and Special Times made it all work. They were amazing. read more

I can't stop thinking about one of the dresses I tried on at Bridal and Special Times last weekend! I cannot wait to go back and officially say yes to the dress. Lori and Carmen gave my mom and I such amazing service! I already had an Idea of what dresses I wanted to try on. Rather than bring me a bunch of random dresses, Lori really respected all my style choices and only brought out samples that I really liked- no time wasted trying on random styles! The dress I ended up finding was quoted at less than $1000 for a whole new custom tailored handmade dress! This particular dress was not from one of the name brand designers so it is made right there in store! So much better than waiting for your dress to ship from overseas! I am so impressed with Bridal and Special times! I will definitely leave an updated review after I place my order and officially purchase my dress but so far- This has been my best wedding dress shopping experience yet! read more

Bridal and Special Times - Beautiful Bridal and Special Times Designed Dress! Made right in pasadena! - Bridal Near Me - Pasadena, California

I had the most disgusting insulting time at this bridal shop. I specifically asked if they had any tea length wedding dresses, and they said yes, not many. There was not one! But I guess they wanted me to come in. I tried to make the best out of it and try on some dresses maybe to surprise myself and change my idea of what I want for my wedding. They did have many pretty extra long dresses, but it really didn't matter since they were so short with me, they were just staring at me and wispering in their language... then they told me to go look at dresses, I felt so lost. It was worse than going to downtown LA. Maybe because I have $500 budge? But for the right one I was willing to spend more. The seamstress was so short with me and I thought well anyone can have a bad day. I was told to leave from the back door when I was trying to look at the other side of their shop for dresses. But I thought to my self this was the only time they had for me. As I was trying to be personable and polite I said thank you so much and the woman just shut the door, no "thanks for your visit". So rude!! Don't know how they stay open! read more

Bridal and Special Times is the best! I actually found my dress at a bigger store with a wide selection of gowns but my family had used Bridal and Special Times before and recommended them. So, once I knew what dress I wanted, I called Lori and she was able to get me the same dress for thousands of dollars less than the other bridal store had quoted me. I bought my dress a few months before my wedding and Lori and her staff made everything happen in great timing. I had no worries at all She also has a great catalog of wedding accessories. All the alterations and everything about my beautiful Pronovias gown looked perfect on my wedding day! I highly recommend them. read more

See all

Lori was an absolute dream to work with! I came to Bridal and Special Times with some minor adjustments and fittings to be made on my wedding dress 2 months prior to the event date. She has lots of precautions for COVID (appointment-only, temperature check upon entry, mask-required). Lori is experienced and you will be in GREAT hands with her work!! read more

After looking at many shops I finally found my dress here. They have a great variety of styles, designers, and price ranges. It's a nice one stop shop if you want to explore different styles of dress. Staff was professional and friendly They give you Champaign after a purchase read more

The owner Lori and her seamstress Danni are the absolute best!! I'm so glad I heard about Bridal and Special Times from my friend, who also got her wedding dress here. After going to many other bridal salons, I found my dream wedding dress (Pronovias Aethra) on Bridal ST's online catalog, and Lori gave me such a good deal on it compared to the prices at other salons. Also, even if you find a dress you like elsewhere, there's a good chance Lori can get it for you for the best price, so make sure to ask! My dress arrived by her estimated time and Lori and Danni were so attentive for all my fittings, making sure everything was exactly as I wanted and fit perfectly, and taking the time to sew down or steam some of the flower appliqués that were sticking out in my dress. And Danni is such a talented seamstress, her work is so beautiful and seamless! Lori and Danni truly want you to look and feel your best, I felt like they were my fairy godmothers and I am so thankful for all their love and care! read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

Lori saved my wedding day! I have an old wedding dress, i have it made from overseas and for some reasons it turned yellowish, perhaps I didn't store it right. So 8 weeks before the wedding day, i rushed and desperately looking for a replacement. That's when i stumbled upon B&ST on yelp. I read their review and thought why i dont give it a try. I scheduled an appointment and tried on a few dresses, and they have a pretty good selections. Not to mentioned they have a pretty competitive price too. I finally decided on this strapless Allure Romance Bridal - fit and flare styles since it really compliment my body well. She ordered a new dress for me and good thing they have it in stock, it came 4 weeks before the wedding day which we have a good amount of time to do the alterations. After the dress arrived, Lori contacted me to do a fitting. The fitting took a few times and on each time, they did a great job on accomodating your requests. You can ask them to modify your dress, add a belt, add more lace, add bustles (trust me you'll need it), etc! They really took care of their brides. So look no more! Go and visit B&ST and find your dream dress! read more

Bridal and Special Times - Allure Bridal - Bridal Near Me - Pasadena, California

See all

Lori did such a wonderful job on my nieces dress Beauty and the Beast theme she exceeded my expectations she even made gloves & a crown that I didn't even ask for love it!!!! read more

Bridal and Special Times - Back of the dress - Bridal Near Me - Pasadena, California

See all

I had a wonderful experience getting my bridal gown at Bridal N Special Times, beginning to end. Lori and the entire staff took great care of me. First off, let me start my saying I loved RIGHT around the corner from the shop and it was the last place I looked because I had it in my head I would find my dress somewhere like BHLDN. I tried several bigger stores and boutiques but was having a hard time finding what I wanted - unique, beautiful lace detail with a ball gown that wasn't too poofy, and a illusion neckline. I found out this shop has dresses I liked. I ended up finding a beautiful dress by a local designer in Irvine! How awesome! Very unique indeed. And when the price was a little over the budget, Lori gave me a small discount so I could have my perfect dress. They made some alterations for me to take out some tulle so it was a bit less poofy. And everything was great. I also had a somewhat tight timeline since it took me so long to find a dress, but it came in on time with no problems. Highly recommend giving this place a shot! They seem small but they really have one do the most beautiful collections I had seen out there - not the same boring styles (sorry!) I was seeing. read more

See all

I absolutely loved Bridal and Special Times. I am so glad I bought my dress here, I always felt in good hands with Lori. She was always honest and patient. Her and the rest of the staff took great care to make sure my dress fit like a dream. After not liking the first bustle I chose she completely changed it to a different bustle without hesitation. She also made my dress more modest for the church by adding a lace insert in the chest area. 100% recommend this boutique, they have great designer options And i was able to have my dream pronovias dress! read more

See all

Thank you Lori!!!! She took me as a walk in and helped tremendously. Very grateful that my mom found this gem for me on the internet, because she is 3000 miles away in South Carolina. I would recommend this place to any bride to be! read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

Bridesmaids, beware. Now that the wedding is over and the pictures are safe and sound, the truth can be told about our experience with this dress shop. We were a group of six bridesmaids and from start to finish, there were so many problems it's hard to know where to start. But let's start with the most egregious. 1.) THREE IRON BURNS on ONE bridesmaid dress. WHO DOES THIS? 2.) OVERPRICED and POOR alterations on our dresses. One of our bridesmaids had to return THREE times for alterations and of course got charged extra. CASH ONLY for alterations. Obviously, this place operates under-the-table. Shady. 3.) PRO TIP: do not gossip and insult the bridesmaids. One of the staff told a bridesmaid that another bridesmaid had to return three times "because she gained weight." This was our tiniest bridesmaid checking in at a size 2. If she gained weight, and I should know because we went paddle-boarding together, it was about 1 oz. The NERVE! 4.) POOR SIZING. All six of us needed alterations besides the expected hemming. How could measurements be so wrong for all six of us? DRUMMING UP BUSINESS, maybe? 5.) I got away lucky. My dress only required one visit for alterations. However, on this visit, I could hear the proprietor, who probably did not realize that I speak Spanish, berating her seamstress for being late, and it sounded like this was a pattern based on the language she used. One can only assume that this business is understaffed and maybe not hiring the best seamstresses around. 6.) Lying to the bride. Yep. Our sweet bride was told multiple times that the shop would open up on Sundays or Mondays for fittings. Yet, every time a bridesmaid called about this, they were told no. No. NO. PLUS..........they told the bride we would get the "group rate." We all bought dresses from the same designer and same exact color. However, when inquiries were made about the group rate, half of us had picked ever so slightly different designs to accommodate our more ample bosoms, so we were denied the group rate. DENIED. Full price. The dress selection is very basic. Yes, our dresses turned out looking nice but you could buy this brand anywhere. If you are forced to buy a bridesmaid dress here, take the dress and run. Get alterations anywhere else. It can't be worse than our experience here. Sketchy, indeed. read more

whoa, whoa, whoa ladies...chillax! I'm sensing that the past lady yelpers yelped when they were on their period. I have to be honest, I was hesitant going into Bridal and Special Times thinking that it was a smaller boutique with bigger prices. Come to find out, it was a smaller boutique with smaller prices. Lori was willing to work with my budget in every way. She paid attention to detail and was very easy going, no pressure! She worked to her full potential to make me a satisfied customer. I was sold when she said that dresses off the rack have an extra discount AND included alterations (let in/out and length). Couldn't pass up that deal. Found a dress, came in for a couple of fittings, and now I'm off to walk down the aisle... Gracias Lori! read more

So this was my 7th time being a bridesmaid. It's an honor I know...and I was thrilled to be asked and honored, of course. But shelling out $200 for a dress was not on my agenda in October. Thankfully the bride did find a place that had reasonable costs on fashionable (as fashionable as they can be) dresses. She picked a lovely chocolate chiffon number by Belsoie. The selection at this store is minimal...only one rack of dresses. And to me, they all pretty much look the same. BUt they were a dream to work with. I put down a deposit and waited to be told to go pick it up. And then I procrastinated in getting fitted. And procrastinated. Oh, you know how it goes! When I finally got in there, they were able to alter the dress in a week and were very efficient and the alteration was very professional. I'm also happy to report that they will hem the dress to cocktail length for only $20! Good to know since I really don't need a floor length chiffon gown... read more

Amazing dresses at affordable prices! I purchased a sample dress that was a fraction of the regular cost (under 1K). Lorrie will cater to your needs and budget! Her team is very attentive and cares about the finer details when it comes to tailoring the delicate areas of the dress. So happy we found this place! They also take all covid precautions seriously. Thank you Lorrie and team! read more

See all

I would highly recommend Bridal and Special Times! I feel like I had a completely different experience than these negative yelp reviewers!! I think I am a particularly good person to judge customer service because I have worked at one of the most high end boutiques in Los Angeles for over 10 years. I was so lucky that one of my girlfriends found Bridal and Special Times on her phone when we were at another bridal store in Pasadena where every dress I was trying on was over $3,000. I must admit Bridal and Special Times doesn't have the chandeliers and fancy decor the other stores we visited had but it had amazing dresses, great customer service, fantastic prices and that is what I needed from a wedding dress store!!! We called from the other store on a Saturday without an appointment and Lori accommodated me, my mom and three bridesmaids. There were so many different choices from all the designers I had wanted to try on. They had a great variety. I tried on several and decided to try one that the mannequin was wearing. When I put it on (with Lori's help to clip it) I came out of the room and everybody cried. We knew it was the one. I wanted to come back with my maid of honor and Lori was so sweet and made it easy to book another appointment. I wanted to price compare also. She gave me 30% less on a Pernovious dress than any other store in SoCal was quoting!! We came back and I put the down payment. She wasn't pushy like the other boutiques we went to. When I came for my first fitting months later the dress was too short( because I'm 6 feet tall and my husband is 6'7 so I wanted to wear heels) I had also lost about 25 lbs so it needed major alterations. They did an amazing job making the dress fit like a glove! My mom left getting her dress to the last minute. We found one there on one of the last fittings and they were able to rush it. Obviously there is a charge for the people who don't understand these things it's a charge by the manufacturer. Not the store! My moms dress was gorgeous! I ended up getting two different veils one for the ceremony and one for the pictures and they turned out beautiful! On the lady fitting I decided I wanted a little cap sleeve and they were able to add it while we went to lunch. It was the perfect touch and you would have never known it was a last minute add on!! I couldn't have been more pleased with my dress and the service I received! I felt like an absolute princess on my wedding day and strangers told me I looked like Barbie what could be a better compliment?? That dress was so flattering to my figure and the alterations were a big part of it!! I hope more people try Bridal and Special Times and have as wonderful of an experience as we did!!! read more

Bridal and Special Times - I found my dream dress at Bridal and Special Times. I had a fantastic experience from star to finish with this store!!! - Bridal Near Me - Pasadena, California

I recommend this bridal shop for any new brides She has a variety of bridal gowns as well as brides maid dresses. read more

See all

Lori at Bridal and Special Times is amazing! She offered me the dress of my dreams at a very affordable price. She was so patient with me and allowed me to try on numerous dresses, sashes, and veils until I found the look that I was happiest with. After my dress arrived, I came in several times to try it on, and Lori was always so friendly and accommodating. Lori and her crew also did an excellent job altering my dress and making me the perfect veil. Definitely recommend Lori and Bridal & Special Times!! Thank you Lori for everything!! read more

Bridal and Special Times - Bridal Near Me - Pasadena, California

See all