I came in for a recall and was treated with disrespect the moment I walked in. The service advisor rolled her eyes at me and argued I was late for my appointment when it was discussed I was dropping off for the vehicle to be finished when they had time. Upon pick up, I was also treated with disrespect complete with eye rolls from the service advisor and cashier. I was not notified of what was completed on my vehicle nor what needed to be completed. Driving home I realized nothing was done about the ongoing issue. read more

The dealer in Merrill (Brickner's Park City) is phenomenal. Every employee will go above AND beyond what other local shops or dealers wouldn't. I locked my keys in my van and they were a Godsend. They didn't make me feel like I was wasting their time and made it a priority to to help me. I couldn't say thank you enough or show the amount of gratitude they deserve for the quality of work and customer service they provide. I would definitely recommend this dealer or shop to anyone. read more

We live in Green Bay and this was our first experience with Brickners. We traveled 100+ miles to look at a used vehicle. They, specifically Josh Teske, treated us top notch. They were courteous and willing to work with us in our budget. (Not like some local GB dealership - uhm Bergstom.) Even though they are 100+ miles away, Brickners will be the first place we contact for future vehicles. read more

Made my first purchase at this dealership yesterday, I've purchased 19 vehicles previously from various different dealers. This dealer was hands down THE BEST dealership to purchase a car from. I worked with Paul (Sales Manager) and Les (Financial Manager) both of them were outstanding. Paul didn't waste my time with haggling over prices. He gave me the best price he could on their car and matched what I said I wanted/needed for my trade in. This dealership was 2 1/2 hours away from my house, and I will without question make that drive again to purchase from them in the future. Today as a follow up Paul called me to inform me I forgot a few personal items in my trade in and asked if I wanted them mailed to my house and wanted to make sure I was enjoying the car. World class service top to bottom! read more

I only gave them 1 star because I had to give them some rating, but honestly I would of given them a minus rating. I had breaks that were leaking, I went to Brickners auto repair department because I wanted my car fixed right away and they would have the parts for my car. They put a washer on my break line and it stopped leaking but when they went to bleed my breaks they couldn't. after a long time went by I asked someone about my car. The guy said that they don't have a GM part to bleed the breaks. That I would have to have it done at a GM dealership, like Stark, but they game me a bill for 139.00 worth of time spent trying to bleed my breaks. I asked them why I would have to pay for so much time when they knew they didn't have the part, they should have sent me to the other dealership. People don't get paid if you know you can't fix the problem. I told them many times how upset I was that they didn't come tell me right away that they couldn't bleed the breaks without this part. They took 40.00 off the bill. I proceeded to tell them that I would pay for them putting the washer on my break lines but not for them not bleeding the breaks and just adding up the bill by doing nothing to fix the car when they told me they didn't have the part and I would have to go somewhere else to get my breaks bleed. Back and forth with the man and with him not listening about how a customer shouldn't pay for something you know you cant do and then telling that customer she has to pay for the same thing somewhere else. I was furious, I told him I didn't have money to pay for the bill that they didn't fix and now go to another dealership to get it done right. He kept saying his mechanic was trying for over an hour to bleed the breaks and he should get paid for trying. I again said that you don't get paid for not doing a job and especially when you knew you needed that GM part and I would have to still pay someone else to bleed the breaks.. He didn't seem to understand. after some time he did come back and told me they wouldn't charge me, as I left he kept trying to take the bill out of my hand and followed me to my car. I got quite upset within reason for service not done yet they wanted to charge me for it. Brickners have terrible listening skill, and for a dealership, buy the parts car needs to get the work done. Its ridiculous a person should have to pay twice for the same job. I did go to Stark and they bleed the breaks without some special part but the breaks still weren't tight so they didn't charge me because they couldn't fix my breaks to be tight and workable. They said that Stark would pay for the time of the mechanic because they felt bad for not doing my breaks the way it should work normally even though they did bleed the breaks. now the very next day I thought that whole incident was behind me Brickners filed a disorderly conduct against me for standing up for the customer. If you don't get the job done, you don't get paid. Terrible customer service. Now for standing up for myself over men who take advantage of women not knowing about fixing cars. I have to go to court or pay 199.00. This is ridiculous. read more