My husband and I lived here for one year, and other than the unbearable heat and stuffiness, we…read moreenjoyed our time. It was a nice apartment, safe, and ours had been recently updated. Overall, the apartment was fine. When we moved out it was an entirely different story.
Before moving, my husband and I worked very hard for a week cleaning the apartment from floor to ceiling, doing everything on the list. Before we left I called the carpet cleaners to schedule a time to clean the apartment, but they said they preferred to work directly with Park Plaza, instead of the tenant. So I left it at that. I turned in the completed cleaning list and notified the staff that we had not made arrangements with the carpet cleaners, and she acknowledged this and we parted ways. We left feeling confident that we would receive the majority of the $400 deposit back. A few days later they called and said there were two things on the list we had the option to come back and clean, but we were very busy with school and thought two items wouldn't cost us that much to hire a janitor for.
A month later we were surprised to receive our bill, a refund of only $285. They had charged us 120 for janitorial cleaning service, but I assumed this was the carpet cleaner. Come another three or so weeks and I received a phone call from Park Plaza telling us that they just received a bill from Diamond Carpets, and that they thought WE had already taken care of it. They were now asking us to reimburse them. I was very confused and reminded them I explicitly told them we had NOT made an arrangement with the cleaners. The office woman didn't seem to remember, and said they will be sending us another bill. Then we asked what the janitorial service fee was for, and she proceeded to tell us we had cleaned nothing and that the apartment had to be completely done over. So the list jumped from two items we could re-clean to suddenly the whole list was not completed. My husband and I were completely flabbergasted. In other words, they effectively lied to us about the state we left the apartment in, and proceeded to charge us for work we "didn't do".
Any good memories from our time there have been severely tainted by the dishonesty these landlords have shown. I know without a doubt that we left that apartment in fantastic condition, as we are both very clean people, took excellent care of the place, and did a deep clean before leaving. The audacity to tell us we left everything dirty is beyond me. I am very disappointed in this company, and I hope others haven't been mistreated and cheated as we have.
So if you plan to rent, don't count on receiving much of the deposit back and don't worry about cleaning, as they will charge you for a full janitorial service anyway.
It's a shame to have to work with such people, because really, the apartment was great. I loved how close it was to OSU and it was conveniently located near everything you need in town. I give the apartment 4 stars for how much I enjoyed living there, but I'm afraid the quality of treatment we received at the end requires it to only be rated 3 stars.