I would strongly recommend anyone looking for an apartment to avoid Yugo.
Quick Points:
1) The application portal is unwieldy and hard to navigate, especially if you have a cosigner, and triply so if your cosigner has low liquid income and instead would like to prove net worth via assets.
2) The front desk is told nothing, knows little and while professional and understanding can be frustrating to deal with as they simply aren't told anything out of limited training meaning once something goes wrong you have to speak with a manager which doesn't happen often as they have the uncanny knack of knowing just when to go on break so you can't reach them.
3) I was told by Yugo for ~6 weeks that I had a place to stay but that their managers needed more time to send me the lease paperwork. When the start date was about 1 month away I called for the ~25th time for this whole process and was told that the room had fallen through and they were bound by privacy laws and couldn't explain why or offer any form of recompense.
Yugo as a company has treated me with nothing but disrespect, not for my time or for my housing security. If they had been upfront that it wasn't going through I would have appreciated that and started looking elsewhere. Instead I was told for a month and a half that I would be okay and would have housing and then nothing. Please reconsider if you are thinking about living at Yugo, you won't be prioritized, your requests and complaints will not be acknowledged and you will be treated as someone to take money from, not a person who deserves respect, time, and consideration.
In-Depth Points:
1) The staff at the front desk are told almost nothing it seems like from my interactions with them. Anything that you may have a question about they either aren't sure of, don't know, or will put you on hold for. When asked if I can speak directly to their managers as they unfortunately simply don't know anything they have told me 1, they're on lunch break, or 2, they just stepped out of the office, or 3, they went home early. It felt like the people running Yugo were never even present there. I only got to speak with a manager one time, when they told me that the agreement fell through, and that was it. Incredibly frustrating to deal with a staff that although was professional, considerate and understanding of my frustration, was almost never helpful.
2) After finalizing my application and being told that I was in, around mid-end of June, I spent the next month and a half calling Yugo every Monday and Friday to ask about my application. At first every time I called I was told that there were several emergencies the upper management was dealing with and that they couldn't get to any applications. As June turned into July, I was told that there were very few staff members available to send out lease paperwork. When it got to late July, I was told by a front desk worker that my application was for the wrong apartment layout but it wouldn't be an issue, he had submitted a change to management.
Finally, on the last Friday of July I got an email from the woman I was taking over the lease for, she told me that she had been sent some paperwork to finalize the lease takeover and that I could expect good news today. I called in hoping that because we were almost one month away from the move date, Sept 1st there would be an update. The front desk worker told me there were no more spaces available, I explained that I was part of a lease take over agreement, there should already be somebody's spot waiting for me. I asked if I could please speak to management as I have been waiting for 6 weeks now and have been told every single week that I would have a spot at Yugo, I finally was allowed to talk with someone from management. She explained that due to some mandated privacy laws, she was unable to disclose the reason why the lease takeover fell through. She told me she was sorry that it had happened but that they were full and couldn't place me in Yugo at this time. She explained that many renters will try to get a lease takeover at this time in order to get out of leases (I wonder why) and that she can put me at the top of the waiting list. It's almost a week later and I haven't heard a single thing from Yugo. I found out that it fell through when I called them, but they didn't call me as soon as they had found out this wouldn't go through. The manager I spoke with told me this wasn't even what she deals with, and that her manager is on vacation, so if I wanted to talk to someone above her I'd have to wait even longer.
After 6 weeks of work, at least 20 phone calls, working with someone who is living there now, an application submitted 3 times, getting on first name basis with some of the front desk staff, Yugo failed me. I had stopped looking for housing as they told me they just needed time to send me the lease paperwork. I wasn't even told that it fell through until I called, I honestly still can' read more