Our older car 2014 Corolla had an accident. Woody's did a great job with the repair itself, and…read morecommunicated every step along the way. Friendly service and worked well with our insurance company. When we got the car back, I hardly recognized it. The entire car looked impeccable, with a great reflective shine. It literally looked better than it ever has. What a great job! I recommend highly. Thanks, Woody's!

I just wanna start off by saying I was a little reluctant to take my truck to you. Being a person…read morethat hit me asked if I would take to you he was paying cash out-of-pocket for his daughter didn't want it on her license.I agreed to go down and get an estimate but no promises. After going down and speaking with the lady in the office, i was maybe there a half hour if that Mike came in the door and said I have your.Estimate and I said wow , that was fast the facility was extremely clean, very pleasant.The lady in the office was helpful I decided to let them do the work they had my truck for 3 days replacing the back door pulling out the dense painting.My truck, they did an outstanding job.It looked brand new.I couldn't even find a flaws in it.You guys did a fantastic job.I will definitely recommend you to anyone.That asked me if I know a great body shop.Thank you again.You guys are unbelievable.I definitely will come back.Thank you M. Murphy

The people at Steve's are outstanding. My husband & I, while traveling on Rt. 84 got a flat tire…read more Although we had no body damage, the people at Steve's attempted to change our tire (little did we know that our 6-month-old hybrid Corolla had no donut). We called Toyota Care for help. We wound up waiting 3 hours for a tow, but the people at Steve's allowed us to use the lot and the restrooms while we waited. After a ridiculous amount of a wait, Brenda, in the office called the tow company that we were waiting for, and "shook them up". Within 20 minutes the tow showed up. While we were waiting we saw the great body work that they were doing on cars. I would trust these people to work on my car any time. I can't express our appreciation for he kindness we received from the staff at Steve's.

Mike at steve"s is the best have used him several times he is a great guy, he worked quickly and…read moreprecisely, he is a perfectionist. Highly recommend him and his company

I've had more than my share of bumps and scratches in the past few years and I am so happy that…read moreCharlton City Auto Body was recommended to me. They are polite, on time and I think very reasonable. Excellent people to work with.

I am an extremely fussy vehicle owner in regards to paint and related body defects/repairs. Steve…read moreCove and his workers were nothing short of total Excellence on repairs to my 2015 Lexus LX570 SUV which is my baby! Paint work and related body work was nothing short of spectacular!!! Vehicle was very well cleaned before being returned to me in A1 condition!! Prompt, professional and quality service, can't get much better than that !!!

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

A long time ago -- about 25 years -- a colleague of mine said "if you ever need a good mechanic go…read moreto Parsons in East Brookfield." Down-to-earth auto mechanics are hard to find. Parsons however fits the bill: Honestly honest! If the work doesn't need to be done they won't sell it. They are still there in East Brookfield at the same shop doing the same thing: giving great automotive repair to the community. Need I say more? No! But I will anyway. State Inspection station, during safety inspection, said I had "play in the steering column" and should get it replaced. I didn't notice any 'play' but I'm no professional so I went to one: Parsons. Glad I did! No 'play'; no pay. Definitely my mechanic of choice!

This is the most unprofessional garage ever dealt with they have no respect for people who only…read morehave one car they have my car for over three weeks and still haven't worked on it

Job well done! What more can you say, I got lucky, even I know some jobs just fester, you start…read morewith the original diagnostics and then you end up opening up a can of worms , when more than one thing is wrong, like squeaking noise under the hood, think it's a fan belt or a pulley ends up being a water pump and the pulley and the belt, some people don't realize this, they think that they are getting ripped off, they fix what is wrong, they let you know, they give an honest estimate , if you get lucky you get lucky it's just that simple, honest and professional, just what I wanted! And I thank you!

Awful service. They don't like working on older cars. I brought my car in for an alignment after…read moreall four struts were replaced. One of their service guys threw a fit about the age of the vehicle, and the fact that the steering rack was leaking. I was aware of the leak, but it wasn't worth the expense to have it repaired. Then he proceded to rudely mention everything he possibly could list off that was wrong with the car. He actually mentioned that there was a zip tie holding the ABS sensor wire out of the way. Seriously?!? Have these guys ever worked on an old car? When a little tab that holds a wire in place rusts away, I'm not going to replace frame members just to secure a wire! A zip tie works just fine! So, after enduring his litany of complaints, and rudeness, he deliberately misaligned my car. When I drove it in, it was tracking straight. After I got it back from them, I had to turn the wheel about a quarter turn left to get the car to track straight while driving. I brought it to another shop 2 days later who re-aligned it for me. They also gave me a printout of the adjustments they made and strongly suggested I return to Country auto with their paperwork to demand a refund! Needless to say, after they were done with the car it tracked straight again and I will NEVER go back to country auto!

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

I needed new brakes (both front and back) and was told by my tire guy that something was cracked…read moreand would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here.

My power moon roof was shattered while I was driving and I needed a quick fix with good quality…read more Payless Auto Glass (Formally known as Patriot) was so quick and put in the OEM glass in about an hour! Thank you so much Eric and team for your care and expertise!

I had a spray on bed liner done on my GMC 2500. The liner came out good. HOWEVER, the service left…read morea lot to be desired. I made an appointment 2 weeks out for a Monday at 8 am. When I dropped my truck off I was told it would be ready between 1 and 2 pm. I am an hour drive away. I showed up at 2: pm. They had not even sprayed my truck yet and the owner wasn't even there. When he returned all he said was, well, with a bit of an attitude, we'll get it done. Then a day or so later I realized that the back up camera was not working on my truck. which is in the tailgate. (they had the tailgate off to spray it) When I called back all they said was well it was working when it left. I checked the wires and found that they broke the camera plug.When I told them that the plug was broken they said well we had a hard time getting it apart. I would never go back here.