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Brian Pool - State Farm Insurance Agent

2.3 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Brian Pool - State Farm Insurance Agent

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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Recommended Reviews - Brian Pool - State Farm Insurance Agent

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6 months ago

Don't use this agency. I had five cars and a house with them and they were still rude to me.

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10 months ago

Brian has been in business for 18 years! He is very knowledgeable and his staff is personable. I highly recommend them!!!

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4 years ago

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Ask the Community - Brian Pool - State Farm Insurance Agent

ALE Solutions

ALE Solutions

(56 reviews)

These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

This company directed us to low cost longer term rentals or hotels, which they seem to have…read morecontracts with.... But they did not meet our needs. Each time I call customer service, I receive a different answer on what is happening. They each seem very nice but also confused about what the previous agent in any given previous call told me. This has occurred numerous times with various different agents. I had to pay housing bills directly after they claimed to have taken care of everything. They ended up adding to my stress rather than easing it with assistance. It was not worth it :(

Bill Gigler - State Farm Insurance Agent - State Farm Agent

Bill Gigler - State Farm Insurance Agent

(2 reviews)

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

Great customer service! We have been customers for about 6/7 years and have been very happy! Cannot…read morecomplain one bit.

Brian Pool - State Farm Insurance Agent - homeinsurance - Updated May 2026

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