I can't say enough good things about this insurance company. From the very beginning, they've been…read moreprofessional, responsive, and genuinely caring. Anytime I've had a question or needed guidance, their team has gone above and beyond to make sure I felt supported and understood. A special shout-out to Aggie, who has been absolutely wonderful. She's patient, knowledgeable, and always willing to take the extra time to explain things clearly. Aggie made what could have been a stressful process feel easy and reassuring. It's rare to find someone who combines expertise with such kindness, and she truly stands out. Thanks to Aggie and the rest of the team, I feel confident knowing I'm in good hands. If you're looking for an insurance company that treats you like more than just a policy number, this is the one!

I insured my homes and cars with this independent company for last 15 years. I had very…read moresatisfactory experience with all members of their team. They care about the customers and they give the right advice for the benefit of the customers. I had, for family reasons, to switch to another agent, but asa my family situation is over, I will be back with Bob Romano. I highly recommend the company for all kind of insurance

had Liberty Mutual Ins. for both my auto's (2-3 at times) and my homeowners since the mid to late…read more80's. Had 3 young men driving in some of those years. Decided to shop both policies compared apples to apples exact coverage, plus added sewage back up(did not have with Liberty) and I will save over $2,000. Looking for insurance shop around

My vehicle was effective due to the heavy rain we had on July 2, 2023…read more So had it towed to the dealership to find out why it wouldn't start. Engine locked up. So on July 5, 2023 call my insurance company and filed a claim. Today is the 25th of July and my claim has been reassigned 4 times!! I've been lie to repeatedly! Everyone I've talked to have been very unprofessional. No one answers the phone, leave messages no one returns my phone calls! Same at the Dealership were my vehicle is!!! I understand everywhere is short staffed and people are overwork due to this!! But do unto others how you would want done unto you!! 3weeks and we still at square one!!! Nowhere!!! Why pay for insurance if when it's time for the insurance company to do their job they DON'T! ALWAYS SAID INSURANCE COMPANIES ARE THE BIGGEST SCAMMERS!!!

Apparently, Jason & Mark haven't gotten too big to return calls. Being a customer for approximately…read more10 yrs & never filing a claim is not good enough. Instead they had a inept agent send me the quote I requested which took about a week. I bought a CONDO for 150K & they send me a quote for 158k coverage. If you want good customer service I would suggest look else where

I have worked with them for over 5 years and they are great. They respond quickly and always find…read moreme the best deals on home and auto. Highly recommend!

Wonderful Agent. Very knowledgeable. He is constantly looking for ways to save money and make…read moresure my policies are up to date. Always takes care of his customers.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Warrenville, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

I had been a progressive insurance customer for 20 years, but when I had a very serious claim they…read morenot only dropped the ball, they forgot how to play ball. Again after 20 years Progressive just threw me under the bus. Thank God I ran in to Star at Andrew Wright State Farm!!! she was knowable, professional and ended up with my car, bike & home owners insurance. The entire team at wright insurance has been very helpful making sense out of the nonsense perpetrated on me by what I will boldly call The diss honest practices over at progressive. I highly recommend more than just Stste Farm, but The Andrew Wright State Farm Agency specifically. No company is better than their people and Andrew Wright State Farm has exceptional people!!!

From the owner: IL-19047167 Our mission is to be insurance professionals whose actions are driven by keeping our…read morecustomers' interest as our primary goal. We want to positively impact someone's life with every interaction. We will build solid relationships with our customers by providing unparalleled service to them and our community.

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

Great customer service! We have been customers for about 6/7 years and have been very happy! Cannot…read morecomplain one bit.

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.