They are so slow. They make you wait to see the nurse then wait to see the doctor, wait again for…read morenurse to come in to take any test and wait once again for the doctor to come in to go over results. Plan a minimum of 2 hours if you are going. That's if you are lucky. In my opinion Medemerge is much quicker.

Hello, I am writing…read moreto express my disappointment with a recent experience I had while trying to resolve a billing issue at your office. After speaking with someone in Family Care, I was advised to contact my insurance company to correct the billing error. I did so, and a representative from my insurance company spoke with Patty G. to try to resolve the issue. Unfortunately, he was met with resistance and felt disrespected by Patty G., who did not allow him to assist me further. He eventually advised me to speak with Patty G. directly. When I called, I also encountered immediate resistance. Patty G. was unhelpful and ultimately hung up on me. Frustrated, I went to the office in person to try to resolve the matter, but again was treated poorly. Debra came out with her arms crossed, appeared very defensive, and escorted me to the door while threatening to call the police--without giving me the opportunity to explain why I was there. I was humiliated by the treatment I received from both staff members. If I had been treated with respect and professionalism over the phone, I would not have felt the need to visit the office in person. I have been a patient with Family Care since Dr. John Chafos left Medemerge, but due to this experience, I will be seeking medical care elsewhere. I am deeply disappointed by how I was treated and feel that no patient should be made to feel this way.

https://myfamilycaremd.com…read more Family Care Medical Practice in Greenbrook, NJ have been my family's favorite physicians for the past 21 years. All of the Physicians, Nurses, and Clinical Staff always greet you with a smile, and sincerely wish to help you to regain your health, for you and your family member's current ailments. This team of professionals have been employed by Family Care for many years and you will be able to establish a rapport with the Doctors. You and your family will be treated as valued guests/clients and will not be reduced to just a number on a chart. The owner of the practice, Dr. Chafos is an excellent Physician; kindly, patient, professional and extremely knowledgeable. Personally, I have been a patient of Dr. John Chafos' since before Family Care opened, more than 25 years ago. The medical care and compassion from the entire staff, their attention to detail and overall positive outcomes can not be matched by other medical practices in the area. This facility is quiet and calm and suitable for all age groups, especially children, Seniors and people with special needs. The consultation rooms for individual patients are private, comfortable and always clean. And the office is open for walk-ins all day long, beginning very early in the morning into the late evening hours. It is nice to have the flexibility to visit when the time is right for you. A variety of testing techniques are available (Bloodwork, X-ray, urinalysis, on-site testing for flu/Covid/pneumonia, etc.), popular vaccines are available to be administered. ( Even the Shingles vaccine is available and recommended for individuals over 50.) In addition, a professional Phlebotomist from LabCorp is always on staff. Please, bear in mind, patience is a virtue, this is a well-loved medical practice and you may have a wait time to be seen by the Doctor of your choice on the day of your visit. Happily, there are usually 3-4 Doctors in the office at any given moment, and a multitude of Nursing staff as well. These factors will reduce your overall time spent on your visit. In addition, the Family Care website lists the Doctors on staff for that particular day and location, as well as the schedule for the next following days, so you may best plan out your day. This facility is wheelchair accessible and if you need assistance entering the building, a quick call to the front desk will have a Staff member coming directly out to assist you into the building. A large, off-street parking lot is in available. I have been on a weight loss program under Dr. Chafos' and Dr. Klele's care for the past four years, (without weight-loss medication, but the newer specialized medications may be made available to you if you meet certain criteria). Since Spring of 2019, I have lost more than 100 lbs. or 40% of my body weight, reduced my waist by more than 14 inches, reduced my body fat by 14% and reduced my BMI from 44 to 27 and went from severely obese to almost "normal" BMI. (I am now a size 10, after having lost 9 Jean sizes!!!) During the course of this diet loss program, I reversed my pre-diabetes into a perfect 5.0 A1c! I am currently 19 lbs from goal and will likely make that goal weight before the end of this year, 2023. It has been a long, but fruitful journey and my health has only improved during this time. (If you are in a similar situation, and do not know where to begin, please speak with one of the Doctors, please know they will help you.) If you are seeking a team of Dedicated Doctors and healthcare professionals whom will listen to your needs and concerns, then I do recommend that you visit and consult with one of the many available Doctors (all long-term employed) and plan of a course of action to coordinate your return to excellent health. I hope this message finds you well, but if you are not well, be assured there are still Doctors in the world who want to help you. PS There is also a satellite office located in Hillsborough, NJ!

Love going there- I've been going since they opened- The…read morebonus is Doctor Kiele. Great bedside manners, caring and attentive. If he isn't there or Doctor Chafos, I feel like I'm missing out on something.

My insurance company changed and I was looking for a new practice that takes my insurance. I also…read morewanted something closer to my home. Warren Primary Care was just that place. The staff was extremely friendly and caring and able to understand what my needs were. I am new to this practice, and they came highly recommended. I saw Dr. Andrzej Torbus, he is very through, kind, and genuinely interested in what my concerns were. I saw him two tImes, the first was to get familiar with the practice, and get recommendations and referrals to other specialist in my plan. The second visit was for medical clearance, I am having knee surgery. Both times Dr. Torbus walked in happy and smiling, and I never felt rushed. He put me at ease, and answered all of my questions. He was able to recommend routine yearly exams that I needed to have since I was a little behind. This practice is part of Atlantic Health System. Most of my information was already in their system. Dr. Torbus could see some of my previous records and dates. All I had to do was update my insurance information. The process was very easy. I love that they have an online system called "My Chart." You sign in and can access all of your medical records, tests, appointments,that are part of Atlantic Health,and even send an email directly to the doctor and his staff. Any other doctor associated with Atlantic Health System that I've seen will also be in "My Chart." This practice is located alittle down from the center of town in Warren. . There is also free parking in their lot. There are rows and rows of medical buildings up and down Mountain Ave. RT 22 and 78 are both accessible from this office. I definitely recommend this practice.

Train your receptionist to deal with elderly patients in this time of Covid. We came in and she…read moreasked a few questions, then rapid fired 10 questions about whether he's had nausea, etc etc etc! She never gave him a chance to answer or understand what he was hearing. He said "I can't hear you". She just said, ok fine., she said she thought I would answer for him. How would I know if he's had any of the illnesses or symptoms your asking about. He's 87, just about as sharp as and deserves to be treated with dignity and respect. You weren't busy and no one else was in the office. Slow down, take a moment, you work in an office designed to care for people.

I have been a patient at this practice for approximately 15 years. All three doctors are caring,…read moreprofessional, take the time to listen and will never rush you. The office staff is just as amazing - kind, efficient, and always returns calls. Absolutely top notch!

I obtained a physical from this office six months ago. The doctor that I saw was attentive and…read morelistened during the physical. I do have several problems with the practice, for one the front office staff had no idea what was going on. I needed to return to leave another urine specimen, I was told when I called that I could come at any time and didn't need an appointment, when I got there nobody knew what to do with me nobody knew how to help me nobody knew who told me I could coming anytime. It was complete chaos. Fast forward, six months have passed and I just received a bill from Robert Wood Johnson billing department. When I call the billing department my first question was why I'm being billed for services that happened six months ago. The woman on the phone told me that they're just billing for visits I'm six months ago now. I also asked why I was receiving a bill I had insurance, the woman explained to me that none of that insurance information had be forwarded to them. I told her how is that possible I was seeing by the Robert Wood Johnson MD, Why would my information not be forwarded for Robert Wood Johnson billing department. I myself and a healthcare professional and I'm very frustrated by everyone's complacency with mediocrity in the workplace. All other aspects of business require people to be accountable, I understand people make mistakes however, this is not the first time that I've been sent a bill because someone didn't sell the proper insurance information. I would rather you're be a system where I can bill my own insurance company, it's very clear that everyone else doesn't know how to write a proper number or send the correct information to get the job done. I know I'm not the only person that has to then call the insurance company or call the billing department which wastes 20 minutes to an hour of my time. Lastly no one ever did call me and tell me what the results of my urinalysis was, I had to call to obtain the information. I was leaving for vacation was given a prescription, I did not want to take the prescription unless it was certain that I had problem with my urine. I am aware that usually you are not notified unless there is a problem with your urine however with the excessive use of antibiotics I would prefer to have a phone call so I did not have to take the antibiotics.

I have seen all three primary doctors here. They are all very nice, although I stick with Dr. Cook…read more He's pretty awesome. Had to go today to get stuff checked out today and was greeted by a cute nurse. Her refusal to go out with me had me decrease a point. I was wearing an inspector gadget shirt. Come on now. Shouldve been a no brainer. The wait times vary from not bad to OMG I might as well wait for the second coming of Jesus at this point, but it's a doctor's office, so you gotta grin (or not) and bear it. Magazine selection sucks eel testicles. No entertainment magazines, all health related jargin. There was an mag with a column titled "Food Porn" but it did not butter my roll (pun...not...intended). I was expecting something more erotic :P Anyway, as my primary care I won't split hairs-the three docs are very personal, informative, and remember shit you told them from last visits even when not staring at a computer screen. That stuff matters in the end, you know? So for Dr. Ronald Frank and Co all I say is "Doctor Doctor, gimme the news...I got a bad case of appreciating your work ethic."

Have been using Dr Frank for many years now. He has been an amazing influence on my health and…read moretruly a caring Doctor who has been just a great guy all around. His entire office staff is amazing and I have used the services of Dr Cook and Clair Carragino which have also been additionally amazing and productive. I am so grateful to have such a great group of medical professionals to assist me in most of my medical and physical needs. I cannot recommend them enough - truly grade A professionals!!! Love these folks

She is Amazing! I switched my baby over to this practice with Dr Dicola and they are beyond…read moreaccommodating! I may switch my other kids and start going there myself! She super respectful of your opinions and wishes, there's NO talking down to do you, and you just know she cares!! I'd highly recommend Dr Dicola!

I went to her in the 90s and 2000s. She had an internist I think biggest idiot on the planet. I…read morecould hear him talking about me through the wall to people that are part of my treatment. I was there when Dr. Ryan was there. And a couple years afterwards, because I didn't feel like going through testing after testing it was easier just to go back to them She is more than welcome to talk to me. She knows my family. My mom had a kidney transplant. We work from Bridgewater.

I recently wrote a review about how Nasty, rude and unprofessional Sandy is who works the front…read morereceptionist area. Today I received 2 messages with a threatening tone demanding she know who I am. If this contact and context of her messages doesn't solidify my earlier review boy! In the 30 plus years I've been a patient I HAVE NEVER MADE A COMPLAINT. This lady is a ticking time bomb. Why does she insist on knowing who I am and then tells me not to hide!? This individual has access to my medical records and is demanding to know who I am! I hope Martinsville and Atlantic healthcare review her behavior and determine she is clearly not fit to deal with public! It's funny how she says she's been there five years and all the complaints reference this place going downhill about five years ago! Every review reads the same we used to love Martinsville family practice, and the staff but now they are extremely rude and unprofessional, really sad! I just text one bad Apple and now there's two!

Busy place but good doctors. Been going there a few years. Dr. Bhalla is great and very thorough. I…read moredo recommend if you need a primary doc.

I rarely leave negative reviews, but this experience was extremely disappointing…read more I brought my son here for a physical because we were unable to get a timely appointment with his primary care physician. This was truly a last resort, and unfortunately, the visit did not meet even basic expectations. The wait time was excessive, especially for what should have been a straightforward visit. What made the experience even more frustrating was the customer service. When we walked in, the front desk staff did not acknowledge us or offer a simple greeting. Instead, they appeared to be engaged in personal conversations and laughing with one another while patients waited to be assisted. A small gesture like making eye contact or saying, "We'll be with you shortly," would have gone a long way. The overall atmosphere felt disorganized and unwelcoming. As a parent, when you are bringing your child in for medical care, you hope to feel that your time is valued and that the staff is focused on patient care. Unfortunately, that was not our experience. I understand that urgent care centers can become busy, and I try to be patient. However, professionalism, communication, and basic courtesy should remain a priority regardless of how busy the office is. Based on this visit, I cannot recommend this location, and I sincerely hope they improve both their customer service and the overall patient experience.

went for cough and cold after my travels. After a long wait in waiting area and in the room,…read morefinally doctir ahed showed up. Explained the persistent cough and cold then after vitals and swab tests, confirmed negative of covid and flu and prescribed antibiotics. However, after taking antibiotics for 4 days, cough still persists that affects my health and sleep. Hardly, slept last one week. After calling to update my position, nurse suggested a cough medicine. My complain is why doc did not prescribe cough medicine earlier instead waiting for me to go through constant cough day and night?? I am not sure if it is overlook or intentional. If i remember correctly, It happened before as well with the same doc.